TrustpilotReviews 91

I went onto the review page of trustpilot to complain about companies leaving fake 5 star reviews for themselves only to see trustpilot are at it themselves. Talk about conflict of interest. Why would they want great feedback for themselves?

Their job is to let people comment on how good/bad companies are yet their own page is full of invited reviews all 5 star, most don't even make sense.

If you do leave a bad review companies just get it removed. I got a review taken down as they wanted proof I had a contract with the tv company concerned. How I am supposed to show that? It's free to air. I'm sure had It been a 5 star review it would still be up

They keep removing my negative reviews for no reason! Wonder how many times they do this? Alot I guess. Deffinaly do not trust trustpilot, any business that gives them money they will protect with fake reviews and remove any negative reviews without reason!

You go to the trouble of writing an honest review on a company, And Trustpilot don't like it, And remove your review.
So what is the point of using Trustpilot. There is'nt.
Trustpilot don't respect freedom of speech. Or your personal opinion... I've written 2 honest reviews on a certain dating site, And they've removed both... Kinda makes you think that some companies are paying them to remove certain negative but honest reviews...

You can not trust Trustpilot reviews, as they block accounts that give bad reviews. When you contact their integrity team(that's an oxymoron) The fail to respond, or say give proof of review, but fail to tell you what review caused the issue. For over two weeks i asked why was account blocked and what review caused issue. Here is their response
"

Raminta (Trustpilot)
Dec 27,2021, 12:03 GMT+1

Hi,

Thanks for your email.

In order to protect our platform, we unfortunately can't give you specific details about why your reviews were removed and your profile blocked. However, you can read more about how our software works in our support article "Trustpilot's fraud detection software". Note that we look at a range of indicators and never remove a review based on one parameter alone.

We consider this case closed and won't be reassessing our decision.

We appreciate your understanding."

As you can see they don't care and have no integrity.
Therefore all I can say is their reviews are biased and they must be removing negative reviews.

By ussing another technique. It doesn't allow me to confirm my id by simply not sending me an email

This is really dishonest. And have vested interest.

Honest but negative reviews are easily challenged by companies who interact with this lot. How else would Webuyanycar and Music Magpie get such strong reviews. Answer, they're not the full picture. Look elsewhere for honest reviews of companies that offer poor customer service.

Trustpilot is a scam on consumers. Trustpilot charges companies to delete negative reviews regardless of cause and allows companies to post fake reviews. There is no way to remove a fake positive review or even object; if you "flag" a review, it just takes you to a screen that asks you to sign in as the company being reviewed, i. E., only the company being reviewed can flag, object to or remove a review. If you look at the numerous positive reviews of companies with problems you can see all cookie-cutter "excellent" reviews with short text and no details of product purchased, order number, etc., multiple "excellent" reviews all posted on the same day, odd names for reviewers (the types of fake and "off" names you see on your spoof phonecalls), and similar and blatant grammatical and spelling errors. Clear signs that the positive reviews are coming from overseas review mills that pay people a penny a review to post. Trustpilot never removes the positive reviews, only negative ones. Also check out the "about us" section on Trustpilot. Trustpilot brags about removing "fake" reviews but when you read the text, it is all reassuring companies (not consumers) that "fake" (meaning "bad") reviews will be removed. There is not one word about removing or preventing fake positive reviews posted by the companies themselves.

I've written positive reviews and negative reviews. On 3 occasions now, both positive and negative have been removed (You don't get a say, it just gets removed) despite me sending in documentation to prove I'm not fake! Not only that, they refuse to answer emails and perish the thought of writing a negative review about them on their own website, it just gets deleted too! Pretty disappointed when I've tried to review a company who have duped and scammed and misled individuals yet Trustpilot just don't want to know!

I've compared reviews of companies on Trustpilot and on other review sites. Trustpilot overall customer scores appear to be at odds with the customer scores on other sites. For example, Trustpilot score Musicmagpie as ‘4.7' and ‘excellent'. However, other sites rate Musicmagpie much lower. It appears that Trustpilot are manipulating review scores for paying customers. Possibly taking down negative reviews to enhance scores. As a result I'd advise caution before trusting Trustpilot. Look elsewhere for reliable info!

This web is a total scam, you can pay and they will removed the negative reviews from any business, trustpilot is a scam and should be banner from internet

Don't trust them

Indirectly helping scammer company
For removing negative review about those company even if they provide them documents emails and photos
They don't reply do you complain at all so don't waste your time right negative review for anything on trustpilot

Attached a review I gave on Truspilot about Rebelle, they are a website where you can resell designer clothes, it was a horrible experience, they rejected an item without a reason, sent it back to me, only UPS never delivered (and my address is right been living there for years) and delivered it back to them, yet they will not reply. I gave the item number, the tracking number, the number of the registered letter I sent to Rebelle, everything you can check with a few clicks to verify (see attached screenshot) within minutes I get a mail from Trustpilot that they could not verify the authenticity of my review, apparently normal if a company pays them, they will then remove all bad reviews.

So I am minus a dress worth a few hundred, I can't leave a review, and Trustpilot protects them

I have posted reviews on trustpilot of various companies. I was doing so just a week ago where I posted one review and it was accepted, then I went to post another. Its at this point that I was logged out. I contacted them by email to explain the problem. Just got a reply back today. Apparently their "advanced software" had noticed "patterns" and this was why it happened. They have not explained what they mean by pattern nor offered to rectify the situation. I am just without being told (manipulation) banned from posting out of the blue with no adequate explanation. So ironically I am posting on sitejabber about trustpilot - ha!

[UPDATE] - OK, since the above this has happened. They reinstated my account - or did they? You see despite being now able to login and see my reviews, I can only see my reviews when I am logged in. If I am not logged in my reviews do not appear in the general timeline. I have contacted them about this a couple of times, and they claim that there is no problem. So I made a more thorough check. I used two browsers. One browser I was logged in to trustpilot, and the second I was not. Sure enough, I could not see my reviews on the browser where I was not logged in, but could with the browser I was logged in with. So I made one final complaint. I mentioned yet again what I had read twitter were doing, and that is "shadow accounting". This practice is exactly as I have just described. It is where for all intents and purposes when logged in you can post and see your reviews - but no one else can. This is what trustpilot is doing as well.

[Further update] - They have relented and given back full site privileges.

I used to trust TrustPilot, but I have recently discovered for myself what others here say about it - that for its paying customers, it suppresses bad reviews and ignores blatant fake good review campaigns.

I tried to report some very obvious manipulation of TrustPilot ratings by a particular company, even providing proof. In May and October 2015 their rating was elevated from 3.6 to 9.4 by two blocks of five star reviews, one over 2 days and the other over 10 days. Most of the reviews were simple one liners by accounts with only a single review. At the same time as the first block of fake reviews, there was a posting in the client's own forums that urged forum users to elevate the sites ratings on TrustPilot.

No action was taken by TrustPilot. It would appear that the client in question is one of those that are a 'paid subscriber', In the meantime, I have observed a negative review in the process of being removed at the behest of this same client.

Looking more closely at a random selection of reviewed websites, it is obvious to me now that TrustPilot is not impartial, as it favours its paying clients, and its ratings are easily manipulated by clients and by other vested interests.