TrustedPros

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TrustedPros Reviews Summary

TrustedPros has 66 customer reviews and ranks 44th in the Contractors category. Common review topics include contractors, max sheppard.

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Canada
1 review
7 helpful votes
Follow Rebecca B.
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Protects shoddy companies
January 13, 2020

My review was flagged as the company ALTA HOMES AND GARAGES stated they have no record of me as a customer. I sent in my invoice and driver's licence, but since my name is not on the invoice (but same address) they refuse to post my review. In turn they are protecting a garbage company who got my review removed under false pretences. They do no stand behind their own words which ensures the reviews are "are authentic, genuine and un-biased".

Date of experience: January 13, 2020
Canada
1 review
8 helpful votes
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Warning. Don't use them! Don't give them any information!
October 30, 2019

Don't sign up unless you want to spend a lot of money for nothing. When you enter all your information you then get a trusted rating of 3.5 out of 5 and only when you pay money your ratings will go up. It's a scam.

Date of experience: October 30, 2019
Canada
1 review
0 helpful votes
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We needed to replace the roof on our double triplex in 2005. We live in the Plateau. The company North American Roofing was recommended to us by a neighbour who had used them for his own triplex on Hutchison Street. My siblings and l were very pleased with the workmanship, quality of materials and the overall professionalism of the employees and staff of North American Roofing. This year we had our roof inspected and it's in great shape after 14 years. Other neighbours also used this company on our street after how pleased we were. I would recommend them to anyone who needs roof renovations or a new roof.

Date of experience: October 30, 2019
Canada
1 review
10 helpful votes
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If you have fallen victim to this misleading and fraudulent persons websites, please email me and connect. Contact me by replying to this review and this site...

I have many others in the same boat, your not the only one. I need to hear your story and add you to the list, yes a class action and fraud investigation on Max Sheppard is underway and am glad to see the multiple 1 star "real" reviews and the truths coming out... Finally. This has been on going for over 5 years now to date...

I have everything from his nicely sized home title search in Waterdown Ontario (paid for by your membership fees and pockets most likely), partners (Computershare Trust Company of Canada), fake office above the Eaton Centre secretary and lenders information with current addresses to shady phone conversations by him and his lawyer which I was personally shocked to hear how they conducted them self myself. The list goes on... Just like Gerald "Maxwell" himself says, its "Public Information".

Max is a con, pure and simple. Proof is in the pudding and that has long been established. That's an old topic. Its not defamation by no means, but the truth based on what I like to call "customer experience" after falling victim to his website and terms. Like many others out there, including you. We all have a right to opinion and say.

Looking forward to connecting with you and helping out, Shawn

Date of experience: September 19, 2019
Canada
1 review
16 helpful votes
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TIME FOR ACTION
September 2, 2019
Updated review

I HAVE SPOKEN TO A FEW VERY GOOD LAWYERS ABOUT THIS SITE AND IT'S IN THE PUBLIC INTEREST TO HAVE THIS SITE LOOKED INTO BY THE POLICE & EVERY CONTRACTOR WHO'S BEEN ON THIS SITE WE NEED TO FIGHT BACK AND TAKE THIS OWNER TO COURT... JUST CAUSE ITS ON PAPER SAYING WE CAN'T DOES'ST MEAN THERE'S LAWS THAT HAVEN'T BEEN BROKEN... I BELIEVE THAT THERE IS A VERY BIG CHARTER OF RIGHTS VIOLATION HERE AS EVEN AFTER PROVING A POSITIVE REVIEW IT'S NOT PUT ON MY PROFILE AS IT'S FLAGGED SUSPICIOUS AND INVOICES WERE SENT TO PROVE IT. BUT A BAD REVIEW I PROVE WAS PUT ON BY A MINOR AND WAS THE MOST DEFAMATORY REVIEW IVE EVER SEEN, THE SITE DENIED NE TO HAVE IT REMOVED... WHICH HELPED END MY COMPANY

CLASS ACTION SUIT ANYONE?

Date of experience: September 2, 2019
Business Owners Be Aware
October 7, 2017
Previous review

In the last week
This is of my personal opinion and with no malicious intentions. I'm expressing my personal interactions and experiences with the site and feelings with the Review Policy.

I don't like this site at all. No matter how much proof you have regarding a malicious untrue review it was not easy to have Trusted Pros honor their own policy. I find that even after you have proven it and the review is removed the site lowers your trust score. Even better if you ask for a faulty, Illegal review to be removed trusted pros tells the public the reason (civil litigation) then they say even worse comments about you suing and hiding the review... oh so let something that will 100% cause a loss of possible new customers but lose and active one like I did when they read it a few days after starting

VERY FOCUSED ON A CUSTOMER POSTING WHATEVER THEN THE ACTUAL TRUTH AND LOWER THE TRUST OF THE ACTUAL PERSON BEING HONEST...
BE CAREFU WHEN USING THIS SITE. IT MIGHT COST YOU YOUR BUSINESS

Date of experience: October 7, 2017
Bad SITE FOR HONEST BUSINESS
October 2, 2017
Previous review

If you prove that a review is not truthful or is not even a customer the staff argue and leave the review which will damage your reputation... I'm sueing trusted pros

Date of experience: October 1, 2017
Canada
2 reviews
4 helpful votes
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Hartman Renovations Inc
May 30, 2019

They received $21,000.00 and left the job with no job complete. They seem to do this to many other customers out there. They are a scam. I am waiting for TrustedPros's response since April after sending all pictures of work done and documents signed. I am holding TrustedPros responsible as they recommend

Date of experience: May 30, 2019
Canada
1 review
4 helpful votes
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Clients are not always angels
May 14, 2019

Our company had a bad review from a client that was not paying for their services. Long story short, they were not paying for their extras that they had asked for. We need a site that reviews homeowners or clients, as over the years we have come across several that should be reviewed to let contractors steer clear of them.
This review is being written because for a review to be removed, you must negotiate with a home owner that has possibly already had their work done and has made new plans or has already spent the money you are owed.
Good luck with that.
So even if the review is inaccurate, you are stuck with it, and for that reason all these sites are useless.

Date of experience: May 14, 2019
Canada
1 review
0 helpful votes
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Great service
April 20, 2019

Prompt and reliable service, needed a window air conditioner installed. Paul came to do the installation, very polite and professional, did the job and I am satisfied with the service.

Date of experience: April 20, 2019
Canada
1 review
7 helpful votes
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Dont trust the job pimp companies
April 11, 2019

If your looking for a construction, reno or landscape contractor do some research and hire some one local who has been around for a while. Dont just trust the random companies who pay there job pimps. This company posts $#*!ty score ratings for contractors and then black mails you every month to pay an outrageous amount of money with no guarantee of actually getting you clients! There is no need for an ontario company to make a profit off local contracts. Find better ways to advertise and if your looking for a good contractor do some research your self. See their work, check there references and most of all make sure you like them and will enjoy them working on your house!

Date of experience: April 11, 2019
Canada
1 review
6 helpful votes
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No responsibility for their listed contractors
April 10, 2019

They never posted my negative review. They argued I didn't have anything in writing. How could I? The contractor left with my money mid job.
I did have texts but that was not good for them.
Find a contractor somewhere else.

Date of experience: April 10, 2019
Canada
1 review
3 helpful votes
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They removed the negative review I left for Phenom Construction Inc. Stay away from the listing of pros they host, it does not reflect the actual companies' rates.

Date of experience: March 18, 2019
Ohio
1 review
4 helpful votes
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They would not remove my account
December 22, 2018

When I tried to get my account deleted I found this company very difficult to deal with. Try and phone them... just try. No one ever answers the phone and it just goes to an answering machine.
They would not help me remove my account since I could not remember my password. I offered to present them with my business records, drivers licence, passport, all showing my name and address tried to the account. They refused to remove my account. "Idiots!"

Date of experience: December 22, 2018
Canada
1 review
4 helpful votes
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Left Review and they never posted it
December 14, 2018

We had a Hack Knowing it now that did our shower tile work, and this Hack from SG Design and renovation i am assuming pays membership fees to trusted pros. The workman ship is something not even reputable contractors have ever seen. So SCOTT GORRIE KEEP FOOLING THE MASSES YOU KNOW HOW TO DO TILE WORK, ONE THING FOR SURE SILICONING TILES TO A SHOWER FLOOR ARE NOT SUCH AGOOD IDEA. BLOODY HACK... PAYING MEMBERSHIP FEES TO TRUSTED PROS I GUESS THEY PROTECT THESE CONTRACTORS... UNREAL... I QOULD LEAVE ZERO STARS IF I COULD... THE PICTURE IS OF SHOWER TILES SILICONED DOWN! THIS PIC TRUSTED PROS DID NOT POST WHICH TELLS ME THEY PROTECT THESE HACK CONTRACTORS THE PIC OF THE FINNISHED SHOWER WAS A REPUTABLE COMPANY THAT COMPLETED IT TO A HIGH STANDARD

Date of experience: December 14, 2018
Canada
2 reviews
11 helpful votes
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Unethical - bordering on illegal / criminal activities.
November 21, 2018
Updated review

Anyone filing a class action lawsuit, let me know. I would love to be part of it. This company has now crossed the line from simply unethical activity to pure illegal / criminal activities.

Date of experience: November 21, 2018

TrustedPros.ca headed by Mr. Max Sheppard is an unethical and criminal minded company. Their rating, listing and review processes are tantamount to recklessness, defamation and borders on unethical and criminal bullying. Stay away from this company.

Date of experience: November 6, 2018
Canada
1 review
8 helpful votes
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This is a highly unethical company - bordering in criminality
November 2, 2018

This is a highly unethical company - bordering in criminality. They way they even interact with their client at times feel like some juvenile teenagers are probably running this place, who has no understanding about law or ethics yet. A class action is the only solution against this company to shut it down.

Date of experience: November 2, 2018
Canada
1 review
9 helpful votes
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Avoid at all costs
October 22, 2018

This company is the biggest internet scam out there. They use a complex and bias rating system that makes it impossible to get more than 3 stars unless you pay them for the 4 or 5 star reviews. They ignore any legitimate concerns and complaints from contractors. After complaining to them about their services and the fact that positive reviews written by my customers were not being posted to their site they requested ore money and updated information. In three years they have forwarded a total of 1 lead. Today they sent the 2nd lead that was actually a phishing scam requesting we log into an unsecured site. To log in we were asked to provide banking and email passwords.

Date of experience: October 22, 2018
Canada
1 review
16 helpful votes
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Don't sign up
September 27, 2018

I've requested our account to be deleted and it's been declined. Saying we're public knowledge now, Trusted pros has not gained us any business. They've recently wanted us to update our information and will deduct points if we don't. It's a scam to keep their site busy - either you do as your told or your livelihood/business is haunted and misinformed to the public because we don't do as we're told. No thank you, the way I've been disrespected I have no desire to give this company anything.

Date of experience: September 27, 2018
Canada
1 review
11 helpful votes
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Unethical company
September 2, 2018

Been part of bbb for over 20 yrs and this company lacks all respect ethics in any form. They allow false reviews to be posted at free will. This is not a company to bass good quality work or businesses. Use the bbb.

Date of experience: September 1, 2018
Canada
1 review
13 helpful votes
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Class action lawsuit /Worst site for business owners
June 15, 2018

Class action lawsuit. Trusted pros allows customers to slander and write malicious reviews about Businesses while not allowing the businesses to reply or defend themselves.

Date of experience: June 15, 2018
Canada
1 review
11 helpful votes
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WORST COMPANY and SITE EVER
May 4, 2018

I wish i have never met them. My house renovation went from 20.000 to 85.000! The contractors on this sites are completely new they can easily lie about their years in bussines. Worst experience worst!

Date of experience: May 3, 2018