Trusted House SittersReviews 1,000

I did not have the best experience with Trusted House Sitters. I had a simple request – take care of one adorable cat for 3 weeks. I had three responses to that request and within days all of them declined because they got ‘better offers.' One didn't want to travel across borders due to corona which I understood. So I lost all three and then started doing research on profiles and inviting people to apply. Everyone turned me down. One of the people who accepted told me she was positive that she would come so I bought my flights. The next day she declined. A stressful emotional roller coaster. THS has a guarantee which I was counting on if this didn't work: ‘If you do not receive any sitter applications within 14 days of posting your first listing, you'll receive your money back with no strings attached.' While I did receive applications, all of them cancelled their applications so in effect there were no valid applications. I finally found a cat sitter through friends and contacted THS for a refund since I met the criteria of no valid application during the first two weeks. They refused my request for a refund. This coronavirus has given companies the opportunity to take advantage of their customers. I've been fighting two airlines for 6 months to get refunds on flights they cancelled. Ive had hotels with free cancellation policies refuse to refund me, and now this. I hope everyone remembers who treated them right and who didn't during this crisis and that we make sure those companies who were greedy are not patronized when things get better.

Leaving your animals at home while on vacation can be stressful on you and them. With TrustedHouseSitters it doesn't have to be. The website is easy to use and the sitters are the absolute best! We have always received multiple applications for our sits and choosing is difficult because they would all be great. We have been very pleased with our sitters and you cannot beat the price! In the past we used Rover but it was very cost prohibitive when traveling for extended times. We will only use Rover now if we cannot get someone through TrustedHouseSitters.

This site could not be more perfect for us. We travel so much and we always get so lucky with THE BEST petsitters, thanks to TrustedHousesitters.com We recommend this to everyone we know / meet - it's such a game changer and such an awesome way to invite such wonderful caretakers into our home! I love reading the profiles, checking the reviews, and being able to offer a Welcome Guide to our sitters :) PS: our last THsitters left us this Welcome Home gift after their incredible visit!

There are a lot of websites out there, designed to help you get or do something you need. But Trusted Housesitters may just be the best one I have ever had the good luck to come across. The relatively low yearly fee is SIGNIFICANTLY less than I would spend, paying to have even one pet cared for at by a paid petsitter or worse, a kennel. We have four - plus plants, and packages arriving at all times of the day and night... Trusted Housesitters has made it a real pleasure to find and connect with people who love having a place to stay, all for the great price of taking care of our pets! We've had really good experiences each time we have gone away - and our pets get to stay home, comfortable in their familiar environs. We do live in a popular place (NYC), which may help, but it's a terrific service for us.

I had a house/pet sit in Paris over the Christmas Holidays and loved the experience so much I wanted to do it again. After seeing some facebook ads and doing a bit of research I discovered that international house/pet sitting is really a thing. I liked what I saw on the trusted housesitters website and subscribed to be a sitter. Due to Covid, I'm not traveling overseas currently but have been chosen for 2 of the 3 sits that I have applied for in my home state. Its been a great experience. Nice homes and wonderful pets. Some of the sititng opportunitues abroad look amazing and I'm looking forward to applying for some of them post-pandemic. In the month since I've subscribed Ive already gotten my money's worth and I think its a great platform that provides great value. Highly recommend.

I love using Trusted Housesitters. I have been a member for over 4 years. They have a great vetting system and you can see what other's have thought. I have found wonderful people to watch my pets from all over the world. It is important that you try and video meet the sitters and get your own feeling for them. Not all who apply are the perfect fit. I have also found it important to have people at home that are emergency contacts that will go over to your home if needed.
Any concerns have been immediately answered- their customer service is great. This is such a great idea.

After being written off by email from James of the member experience executive team, I ended up emailing someone in the opperations Dept. of Trustedhousesitters. I am pleased to report that that Paul, Head of Membership Services sent me an email this morning apologizing for the negative experience I had. As an act of goodwill, the company is reimbursing the annual fee, and also extending my membership for free for one year. This changes my attitude and experience of TrustedHousesitters.com. So, I can in good faith reverse my opinion and recommend Trustedhousesitters for their services. Indeed, I did otherwise have a very good experience of the service. But remember, shut off your annual auto renewal in your settings if you think you won't need the service for the following year!

I've enjoyed the dog/cat and house sit experiences I've had through Trusted Housesitters. They gather information for the owners to help me make decisions about whether or not a posting is suitable for me and my experience. I think they do a very thorough job - asking the right questions of both the owner and sitter so we can have a good idea about to what we are committing. I hope to have many more pet sitting experiences with this great service in the future!

Received the THS membership as a gift in December 2019 and after first scheduled sit was cancelled due to COVID-19 issues I was a little concerned the membership wouldn't end up being used and THS didn't seem to be offering any extensions or refunds. But a second sit was scheduled and everything went perfectly! Both the THS website and app worked as expected and enabled a smooth sit with a great homeowner (and her 2 wonderful dogs!). The only THS policy I didn't care for was keeping all communication within the THS framework - but traveling across multiple state lines I made sure that we could contact each other directly and weren't dependent on an app - just in case either of us had to make urgent contact. Thankfully no issues - had a great time and would recommend to anyone who loves pets and is prepared to treat the owner's home with respect.

We were planning a long trip and were dreading having to board our dogs for such a long period of time. Even at the best of kennels, the dogs come home worn out, or stressed out. The expense of having a housesitter come here was equal to our budget for our whole trip, so that was also pretty prohibitive. I did a little Google search, found TrustedHousesitters and liked what I read about it enough to join! Wow, am I glad we did! What an amazing premise the company is founded on. Within hours of posting our request for a housesit, we had plenty of great applicants. I was able to choose the best fit for us. Our housesitter turned out to be amazing and everything she and her references stated was absolutely true. We will use TrustedHousesitters from now on!

I have been using Trusted Housesitters for 2 years now - 7 different house-sitters. They have all looked after my 5 cats and house really well. You do need to do your own due diligence of course, when choosing the right cat-sitter for your needs. I do phone or Skype interviews and read their profiles carefully. Trusted Housesitters has saved me a lot of money, but even more importantly, has given me house-sitters who are around the house most of the time, and who love pets / animals, which is different than local, paid, house-sitters who usually have a full-time job to go to during the day.

I've been a member for 3 years, and we have had great experiences. We joined to get sitters for our 2 cats since we travel frequently, and when we've had local sitters before we joined, they usually just stop by and take care of the basics but we wanted someone to actually stay at the house. The sitters who have come have almost all been fantastic, lovely people who genuinely care about our pets and home, attentive to detail, and I would be glad to have come back. One or two couples have been a little odd, but still conscientious and no problems.
We have also done several sits in the U.S. and one in Portugal, and had overall great experiences. I will say it's important to thoroughly read descriptions of accommodations and expectations, and if the listing or profile doesn't have much information, ask a lot of questions. Phone or video interviews are KEY on both sides, and trust your gut. We are lucky enough to live in a good location in Atlanta and have a relatively easy sit so we get a lot of good applicants. Some of the listings for sits, you couldn't pay me enough money to do, either because of location, living arrangements, or expectations (or all 3 combined).
I've recommended the site to several people and those that have used it, love it also.