Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
The company has garnered significant criticism for its customer service, with many customers expressing frustration over the lack of responsive support and difficulties in obtaining refunds. Common complaints include billing issues, inadequate communication, and a perceived lack of accountability for damages caused by sitters. While some users reported positive experiences with sitters, the overall sentiment reflects a sense of disappointment and mistrust, particularly among sitters who feel exploited by the fee structure. The company appears to prioritize marketing efforts over customer satisfaction, leading to a growing perception of unprofessionalism and dissatisfaction among users.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
We enjoyed our housesit in Sydney. The home owners were lovely people with a beautiful dog and we felt we were at a resort with Palm trees and a pool to look across at. It was neat and tidy and we had all the facilities in the apartment that we needed including a very comfortable bed.
We look forward to sitting here again and to other future sits.
We had a lovely time Looking after Charlemagne. He was initially a bit shy but after a day had completely warmed to us and loved playing games with his toys. He was very well behaved when we took him with us to explore singapore and was a dream to look after for the whole 9 days. Julia and Austen are a lovely couple who provided lots of details and helpful instructions about Charlemagne, the apartment and singapore. Their tips and advice were very helpful and they were also easy to contact at anytime. We had such a great time we have agreed another sit next month!
I have been using housesitting a lot this year in Europe (after having working visa issues), to be near my teenage son who is at a ballet school in England and to look after him for his breaks. I have found the site very user friendly, any admin issues sorted quickly. We have met astounding owners and animals and are enjoying the opportunity immensely. Thanks to Trusted Housesitters for connecting up homeowners and sitters in an easy to access way.
After joining this group I had a couple hiccups with the dashboard and techy things so email support was great and I found the help to maneuver around my own profile very helpful
We were recommended to Trusted Housesitters by friends who have used their services for the last 2 years. This company provides an excellent win win service. We just completed our first housesit and it was great. The house was big, beautiful and comfortable. The dog we cared for was incredibly adorable and well trained and it was in a great location for great people, food and activities. We were able to stay in a lovely home at no cost and provide a service for the owners. Win-win. I've recommended this THS to many people.
The home was in the perfect location for us and very comfortable. When we arrived, it was so homey but uncluttered and very clean. They left drawers empty for us to use along with plenty of closet space! In addition, they left us a bottle of wine and goodies in the refrigerator. It was a lovely home away from home. We loved Sherlock who was a 12 year old border terrier. He was low maintenance even though needed to be feed 3 times a day. We got quite attached to each other. Very sweet loving little pup. We miss him already. We sure hope to do another exchange with them in the future.
Scottish people are rather friendly, they help foreigners as much as possible. If the weather was a bit warmer I will come regularly to Schotland. Nature is very attractive, when I'm more experienced with my smartphone I send some nice photos, greeting from Luc&lut.
I use this site for finding sits AND hiring sitters and have always had great service.
Good site overall.
Elizabeth and Dean have a beautiful home filled with lots of love and creativity. There is cultured and whimsical art everywhere. Elizabeth's since of humor shows up in her art. Dean has made many beautiful pieces of fine furniture throughout the home. What Elizabeth and Dean have created is a magnificent, immaculate, and elegant sanctuary.
The home is located close to Lake Travis in a quiet, private neighborhood. There are lots of cedar and oak trees making the home a peaceful, enchanted, and secluded setting.
The kitchen is well stocked and modern with every necessary utensil.
The Spa turns into a waterfall and night and makes a wonderfully pleasant water sound.
Even though we were welcome to use any part of the house, we mostly enjoyed hanging out in the "Outdoor Room" with Sofi.
Sofi is well behaved, calm, fun, sweet, playful, and the cute regal lady of the house and yard. She loves to play Frisbee. She chases her tail when excited and sometime catches it! A real darling that just wanted to be where we were.
Elizabeth and Dean are meticulously organized so it was easy to find anything we needed. Elizabeth and Dean are stable, easy going, kind, caring, thoughtful, generous, and intelligent. They welcomed us like kindred friends making every effort for us feel comfortable and welcome in their home.
Every possible amenity for our comfort had been carefully thought out and tastefully provided for. There is even an "any device" charging station in the kitchen. Every possible contingency is considered and planned for; they thought of absolutely everything.
An excellent service which has meant that now I am retired I can scope wonderful places to visit both in the UK and abroad and choose the level of pet/home responsibility to which I am prepared to commit.
So glad that I joined Trusted Housesitters! Great opportunities and the flexibility I was looking for all in one easy to use sute
Stephanie and Michael were very helpful and Schnookums couldn't have been a more lovely sit! She was a sweet girl and I was sad to leave, but I know that she was glad to see her mom and dad!
Just amazing. Wonderful, friendly and helpful people. Annabelle gave us plenty of advice on the area and places to go. We adored all the pets and they kept us very amused! The house and location are perfect too, we are huge fans of Newton Abbot and the house is within close walking distance of pretty anywhere you want to go. Wedefinitely hope to be invites back.
Without this service I would have never known that there is such a thing as TrustedHouseSitter. I am so glad I discovered it, because it gives me the opportunity to be with someone loved pet to take care and cuddle
This is a very useful website for both house sitters and those who need house sitters. Easy to use. We had fun house sitting and are grateful for those who house sit for us. Gives us the freedom to be retired and see the world! Worth the fee charged.
TrustedHousesitters is a really great site and is mutually benificial for home and pet owners and people who want to explore and enjoy new places around the world. Their website is easy to use and their customer service is accessible and very helpful. Thier app is pretty good but needs a little bit of refining but overall an excellent service!
Kate has a great apartment and her 2 tabbie cats Archie and Lucy are amazing cars! We loved every minute.
Have done a number of housesits via this site and have not been disappointed. A couple of udpdates could be done with messaging but the site is dependant upon clients doing the right thing, ie messaging potential sitters back and vice versa. All in all I am happy with this site.
My 9yr old daughter Lili and I had a wonderful stay at Fiona's and she was a great communicator, we had a good chat before the trip, orientation and welcome was great, they showed me the dog walking spots and we shared a lunch before they headed off on holidays. Fiona and Martin made sure we were up to speed with everything and how to lock up / where the local amenities were and gave some great sightseeing suggestions. Their home is wonderfully comfortable and there is plenty of room to run around / do yoga / throw the ball for Meg in the very spacious garden. Meg is a sweet girl who loves nothing more than playing fetch - she is certainly persistent! Flo is around a year old and needs a slightly firmer hand/reminding of her manners. Being still a pup, she gets excited and jumps or pretends to nibble your arm. She is the most affectionate of the two and I loved how she curled up in my lap when I sat on the grass in the garden! Both are very entertaining to watch and have great recall. Their regular walk trail was very picturesque, I really enjoyed watching them run through the fields and apple orchards - a great way to start and finish the day. Lili was delighted to have some 90s DVDs and Lego/Duplo/Puzzles from Fiona's (now grown up) children to play with and we loved cosying up in the lounge in the evenings. We enjoyed local trips to Royal Tunbridge Wells, Igntham Mote, Pooh Corner in Hartfield, Sissinghurst and Canterbury. The only tricky bit for me (as a freelancer) was the strength of the internet connection, which was poor (like many areas I visited in Kent) - but the upside was that I visited the nearby coffee shops and ate lots of cake while catching up on my work and using their WiFi! Looking after Fiona and Martin's home and dogs was a memorable experience and I wouldn't hesitate to recommend it to other pet sitters. Miss those sweet Spaniel faces already!
A good experience with my first two house sits. Of course it all depends upon the good manners and sincerity of the house owners.
Answer: Fees are an annual membership for both homeowner and pet sitters (approx $120). With thousands of members, I've not had any problem finding a sitter.
Answer: Hi Jim, when house sitting it is expected that you will take care of your own cooking, etc. You will have full use of the homeowners kitchen facilities. We hope this helps. TrustedTeam
Answer: Yes. It depends on where you live but this couple is beyond question the best and dependable and honest. Debbie and Wil Wilburn. [email protected] Please give my name: Fluffy's mom
Answer: Your accommodations are free. You still have to get there on your own. Since accommodations are often the biggest expense of a trip, it is a great deal. Use code RAF270183 to get 25% off you annual membership fee.
Answer: Hi Caroline, Thank you for your question, forgive my delayed reply. If you haven't already contacted the Membership Services Team (https://support.trustedhousesitters.com/hc/en-gb) I would encourage you to do so and they will help you to get this resolved. Kind Regards, The TrustedHousesitters Team
Answer: Hi Sada, You'll be able to read reviews of the sitters on their profiles. If there isn't anything showing, then this indicates that the sitter doesn't have any reviews just yet. If there is something else that we can do to help, please do get in touch with Membership Services, and we'll be more than happy to speak with you further. Kind regards, The TrustedHousesitters Team
Gain trust and grow your business with customer reviews.
Claim your free account
Gain trust and grow your business with customer reviews.
Claim your free account