Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
The company has garnered significant criticism for its customer service, with many customers expressing frustration over the lack of responsive support and difficulties in obtaining refunds. Common complaints include billing issues, inadequate communication, and a perceived lack of accountability for damages caused by sitters. While some users reported positive experiences with sitters, the overall sentiment reflects a sense of disappointment and mistrust, particularly among sitters who feel exploited by the fee structure. The company appears to prioritize marketing efforts over customer satisfaction, leading to a growing perception of unprofessionalism and dissatisfaction among users.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
We've had consistently good experiences with this service over the past several years, and met some great people to boot. The first time we left, it was a bit challenging to trust a stranger with the keys to our house and our beloved dog, but we've had nothing but good experiences since. We feel much better leaving our rescue dog with sitters in our home than bringing her to a kennel where she's in an unfamiliar place. It's possible we're in a more desirable location than most, but we have had multiple people apply to do each sit, and since we're able to read their applications and reviews from previous sits, we choose whom we wish to interview by Skype before offering the opportunity to someone. We've had individuals, couples, and families sit for us for different lengths of time, who are from a variety of countries, and who've sat for us from a week to 6 weeks while we're away. Some of these are people we'd like to stay in touch with. In exchange, sitters get a comfortable, free place to stay.
We have been Trusted Housesitters for 2 years and recommend this service to anyone interested in having a special experience while traveling. We have had the privilege of sitting for lovely people all over Australia and have become good friends with many of them. The word "trust" is important: those seeking sitters trust us to be trustworthy and in turn, we trust them to be who they claim to be. It has always worked out beyond expectations. We will continue to use Tustedhousesitters for our extraordinary experiences while traveling.
This is such a great way to save money on travel costs while also giving back. I've completed two pet sits so far, and have enjoyed both immensely. The site is very easy to use and there seem to be sits all over the world.
I have used TrustedHousesitters over 13 times. I have met amazing people and built long-lasting bonds. I have been so impressed with the caliber of people that have taken care of my sweet and shy pups. I can't say enough about how this service has changed my life and opened doors/opportunities for sitters and me alike. It is an excellent way for sitters to become a local while the pet owner is away. I find that this service is much better even than when I have friends take care of my pups. With TrustedHousesitters, I can find someone that will be committed to my pet's routine and schedule-- you can't always get that with friends or even dogsitting services where they have multiple clients. Thank you, TrustedHousesitters!
I've been using this site for almost a year now and have to say it's a great option for a Digital Nomad like me. I've been to some epic parts of the world and have met some very cool people. Many of the house sits I do turn into friendships. I also love pets and this a total no-brainer for someone who enjoys quality time with fur balls but can't get their own due to one reason or another. I don't plan on using another house sit app any time soon. I get everything I need with this one. One thing that perhaps would help is to send reminders to the host that they should leave a Review for the Sitter. We all know how important those reviews are.
I was skeptical when I heard about this service. But my niece had used them for a couple of years and raved about it. Than I had an unexpected opportunity to go to New Zealand for 2 weeks but really couldn't afford to board my dog. So I decided to check it out and WOW. I had a great gal stay at my house and care for my dog and she was fantastic. I included the use of my car for my sit (most people don't) and she took me to the airport and picked me up and the house was cleaner than I left it. And I think my dog more sad to see her go than happy to see me return. Believe it. It is legit!
The website and app are easy to use. My recent sit was awesome too! It's convenient to text with the home owner too!
I've used Trusted HouseSitters multiple times over the years for trips ranging from 2 weeks to a month. My experience has been excellent. I have met friendly, caring, interesting people.
Trusted House Sitters provides great advice and guidelines for managing your postings and supplying the sitters with all the necessary information needed for a successful sit.
I have recommended THS to friends and families who have all been happy with the service.
We are very happy users of the TrustedHouseSitters platform, and have entrusted our 3 cats and house to trustworthy sitters. Highly recommended.
I've been a member of TrustedHousesitters.com for about a year, and recently used them to find the perfect house sitter for my townhouse and 2 cats while I was away for the Christmas Holiday. They vet all the housesitters, and I was able to see reviews from others that used my particular housesitter previously. I was able to go on my trip without anxiety knowing my home/cats were being taken care of.
Very pleased with my first experience navigating through the site. Many applications were sent and found a great sitter very fast. Thanks a lot
This was super easy and luckily we found a sitter on short notice. This is less expensive than what we pay our usual sitter (who was unavailable this time).
We have used Trusted Housesitters several times now and could not be happier. The sitters we have found thru them have been awesome and every time we left we were comforted knowing our dogs and home were being well cared for. We have also become sitters and used that option one time with wonderful results. We sat for the sweetest dog in a great home and neighborhood. Will definitely highly recommend this site!
I couldn't have dreamed of better care for my dog and home. This is my first experience with TrustedHouseSitters, I have already recommended it to many friends. I saved money, but most importantly our dog was happy and calm when we arrived home. I am so relieved to have found this service for my dear dog.
This is a brilliant solution for people with pets who want to travel but don't fancy shelling out the cash many local house/pet sitters typically charge to stay in their home. It is interesting to discover how many people are out there who are looking for affordable travel opportunities or simply a change of scene in their own community and who are more than happy to take care of your pets and your home in exchange for free accommodation. The reviews of sitters give you some confidence that the people you choose are trustworthy, however I also strongly recommend having a good phone chat with the sitter before you commit, to make sure you have a good feeling about them and that they can address any tough questions or issues you might have regarding your pet or your house. We have only used this service once but the results were very positive and I am inspired to share a strong recommendation with other home and pet owners.
We've used Trusted House Sitters for a couple of years and we've always had great people care for our pets and home. We really like not having to board our dog and prefer our home is lived in while we're away. I've recommended this service to a number of family and friends.
Super easy, lots of sitter options when you put in your dates so that you can easily find someone you feel comfortable with. It is a lifesaver! Highly recommend.
This site has been a godsend for us. We don't have family living nearby, and we don't want to dump 2 big dogs on our nice neighbors. Trusted House Sitters has allowed us to meet people from all over the world and interview them to find the right fit. All the sitters we have chosen so far have been exemplary. Some of the sitters we liked so much that we keep in touch with them and have invited them back to our home. Ask the questions that are truly important to you and you will get good results.
Our first experience was the greatest! Great people, wonderful pet. We can't wait for the next ones.
We have used Trusted house sitters 4 times and has been a great experience every time. The people we have been able to connect with have been reliable and caring for our animals.
Answer: Fees are an annual membership for both homeowner and pet sitters (approx $120). With thousands of members, I've not had any problem finding a sitter.
Answer: Hi Jim, when house sitting it is expected that you will take care of your own cooking, etc. You will have full use of the homeowners kitchen facilities. We hope this helps. TrustedTeam
Answer: Yes. It depends on where you live but this couple is beyond question the best and dependable and honest. Debbie and Wil Wilburn. [email protected] Please give my name: Fluffy's mom
Answer: Your accommodations are free. You still have to get there on your own. Since accommodations are often the biggest expense of a trip, it is a great deal. Use code RAF270183 to get 25% off you annual membership fee.
Answer: Hi Caroline, Thank you for your question, forgive my delayed reply. If you haven't already contacted the Membership Services Team (https://support.trustedhousesitters.com/hc/en-gb) I would encourage you to do so and they will help you to get this resolved. Kind Regards, The TrustedHousesitters Team
Answer: Hi Sada, You'll be able to read reviews of the sitters on their profiles. If there isn't anything showing, then this indicates that the sitter doesn't have any reviews just yet. If there is something else that we can do to help, please do get in touch with Membership Services, and we'll be more than happy to speak with you further. Kind regards, The TrustedHousesitters Team
Gain trust and grow your business with customer reviews.
Claim your free account
Gain trust and grow your business with customer reviews.
Claim your free account