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The company has garnered significant criticism for its customer service, with many customers expressing frustration over the lack of responsive support and difficulties in obtaining refunds. Common complaints include billing issues, inadequate communication, and a perceived lack of accountability for damages caused by sitters. While some users reported positive experiences with sitters, the overall sentiment reflects a sense of disappointment and mistrust, particularly among sitters who feel exploited by the fee structure. The company appears to prioritize marketing efforts over customer satisfaction, leading to a growing perception of unprofessionalism and dissatisfaction among users.
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This service connects people who live in a particular place and are traveling with people who want to visit that particular place and who are willing to take care of a home (especially homes with pets). We have used the service many times over the past two years and have nearly always had an extraordinary experience. All potential house sitters are vetted to a degree, but there are usually many reviews that allow a homeowner to match with someone meeting the homeowner's needs. We have never felt uncertain about a sitter and have never had a sit go wrong. We can strongly recommend this service.
We signed up almost a year ago & have used it twice. Both sitters were great with our animals & took very good care of the house. We got updates every evening with pictures.
It was our first sit and could not have been better. Smudge is an endearing character with whom one cannot help falling in love. Ingrid & Mark were gracious and generous- offering us a welcome meal and taking the time to show us the area. Highly recommend if you have the chance.
Our animals get to stay at home, your house isn't empty and is being looked after while you enjoy your vacation.
One would be crazy not to use Trusted Housesitters! We felt so blessed to have found Trusted Housesitters. The service is so reasonable and website was so easy to navigate. We were so surprised how quickly and how many applicants for our request. The process is professional and detailed. Appreciated how the company and the housesitters kept in touch with us. Our experience with Trusted Housesitters was exceptional, beyond words! We hope to have made life long friends! Certainly have told all our friends!
It is such a comfort to leave home knowing that your beloved pet is being taken care of by responsible loving humans.
The website is clean and relatively easy to get around. They are a great resource to find out how house and pet sitting work. Your questions are answered quickly. They provide houses available to sit around the world.
We have been able to travel to so many wonderful places (London, Vienna, Zurich, Vancouver Island, San Francisco, etc) because of this site and have met lovely people each time.
What's not to like? Travel, accommodation in all kinds of different venues and lovely animals to meet and care for when you can no longer own your own. We are retired, love to travel, still have a sense of adventure and miss having a pet. Trusted Housesitters is definitely the way to go as far as we're concerned.
I was able to take a two week trip and leave my cats at home with a wonderful sitter from TrustedHouseSitters. The process was very easy and smooth. The sitter and I really connected and she was wonderful with my cats. Everything went great! Thank you, TrustedHouseSitters.
I have used Trusted Housesitters twice now, with happy experiences both times. The sitters who came to stay with my little pals have been trustworthy and reliable. This service allows me to travel with confidence that Bentley and Chloe are well cared for during my absence. I have recommended Trusted Housesitters to several friends, and they also have had very good experiences.
I housesit full time and love every minute of it. I live in one of the most expensive cities in the world (Vancouver) and trusted housesitters has allowed me to travel within and outside my hometown and live for free. As a bonus, I get to care for a meet all the lovely pets that make great company. It's perfect if you work remotely and love the company of animals. I recommend it to everyone I speak to!
We heard about Trusted Housesitters on the radio one day and when it came time to plan our Christmas vacation we decided to give the platform a try. Not only is it a simple, professional site & app, but it has saved us hundreds of dollars in boarding fees. Where we live, it costs 45$ per day for boarding plus extra for walks. For $130 per year we have access to amazing people who can take great care of our dog for free. We think this is a valuable and much-needed community of exchange in a world that emphasises squeezing every last dollar out of things. We look forward to meeting many more wonderful people through the platform and taking more trips worry-free.
Luciana and Marcio were wonderful hosts. We had a warm welcome, they were extremely organized for the handover and gave us all the information we needed. We adored Titi and Amy... they were easy to look after and lovely company. We would recommend this opportunity to future sitters.
I learned of Trusted Housesitters from an acquaintance. After reading the website information, I decided to give it a go. So glad I did! Received immediate responses from numerous potential housesitters and corresponded with several of them before making a choice. The housesitter/kitten caregiver we chose was absolutely wonderful. She had been vetted by the website and reviewed favorably by dozens of previous customers. Couldn't have been happier with the process. The nominal fee of approximately $100 that Trusted Housesitters charges to utilize the service is very reasonable. Not only did I save $1500 in traditional petsitting fees, my creatures had the love and care of a person at least 12 hours per day, as compared to the 1 hour per day a traditional pet sitter generally offers for drop in visits. Such a fantastic idea! Will definitely be using this service from now on.
I really love TrustedHouseSitters! I've only been a member for about a month and I've already completed my first house sit and have three more lined up. As a person who travels a lot, I don't have my own pets, so this is not only a great way to see the world but also be around animals, which I love. It helps a lot to read the reviews of past sitters and the website is set up really well so that you can search for house sits based on the type of pets, location, dates, and duration of stay. You pay just one yearly fee, which is less than a stay for one night would cost in most hotels. I highly recommend this site for anyone who loves animals and likes to travel!
I have been a member of trustedhousesitters now for a year and have used them for seven times - we have had seven wonderful pet sitters care for our pets while we have been away. The site is easy to use and I have been able to find such caring, wonderful, responsible pet sitters. Once I submit a date I usually get about 30 applicants in the first few days and to be honest they are all so qualified and interesting that it is difficult to choose one! But I am thankful to have too many options than not enough. This site also saves us a huge amount in pet sitter fees. We just pay one yearly fee and we can use it as much as we want. It used to really stress me out: having to find a sitter and then I had to pay them a good amount which really added to the cost of our trip. I already have two more Sitters lined up for 2020. I can not recommend this site and service enough. It really helps to be able to read the reviews of folks who have used the sitters in the past. I would not be able to travel without this site. Plus it is such a nice feeling to offer your home and pet to someone who loves animals but may have limited income in their retirement so they can visit other parts of the world. I have been very happy with this service and recommend it to every pet owner I know!
TrustedHousesitters has been amazing for me. It not only has given me an affordable way to travel and stay in amazing places worldwide, I am never without the love and company of my other passion... fur buddies. I have been welcomed and treated royally by every pet owner I have sat for and love having the companionship by their adorable pets, usually dogs and cats but even a couple of wonderful chickens.
I highly recommend using TrustedHousesitters, it's a easy to use website that connects home/ pet owners with people who have a passion for both traveling and animals.
I've completed six pet sits so far and have five more booked! It's been a great adventure and I've met some fabulous hosts. I am also very impressed at how easy it has been to communicate with TrustedHousesitters when I needed questions answered. They have always been helpful! I never stop talking about how much I love TrustedHousesitters!
This is an easy to navigate jewel of a service. It has allowed us to travel with peace of mind knowing our home and precious pups are cared for by responsible and caring sitters.
Answer: Fees are an annual membership for both homeowner and pet sitters (approx $120). With thousands of members, I've not had any problem finding a sitter.
Answer: Hi Jim, when house sitting it is expected that you will take care of your own cooking, etc. You will have full use of the homeowners kitchen facilities. We hope this helps. TrustedTeam
Answer: Yes. It depends on where you live but this couple is beyond question the best and dependable and honest. Debbie and Wil Wilburn. [email protected] Please give my name: Fluffy's mom
Answer: Your accommodations are free. You still have to get there on your own. Since accommodations are often the biggest expense of a trip, it is a great deal. Use code RAF270183 to get 25% off you annual membership fee.
Answer: Hi Caroline, Thank you for your question, forgive my delayed reply. If you haven't already contacted the Membership Services Team (https://support.trustedhousesitters.com/hc/en-gb) I would encourage you to do so and they will help you to get this resolved. Kind Regards, The TrustedHousesitters Team
Answer: Hi Sada, You'll be able to read reviews of the sitters on their profiles. If there isn't anything showing, then this indicates that the sitter doesn't have any reviews just yet. If there is something else that we can do to help, please do get in touch with Membership Services, and we'll be more than happy to speak with you further. Kind regards, The TrustedHousesitters Team
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