TripbobaReviews 76

I recently ordered two items from Threadflip. Both were received timely and in the condition advertised (basically). However, the watch I ordered arrived not working. Okay fine. It would've been nice if that had been included in the description, but I can get over it based on the price I paid. But in addition, the watch has a sticker on its back that says removing it voids my ability to return the watch. Again, okay fine still not upset until I sent multiple messages to customer service asking how I can replace the battery to troubleshoot the issue and still be able to return it if it's actually broken and receive no response. And my sent messages don't show in the messages tab in the website so I have no idea if they're even being received. Eventually, several days later I get an email that it's fine to replace the battery but that still doesn't show in their webapp. By then, I'd already taken the watch to a jewelry store because it's right before Christmas and I need to know if it's just a dead battery or something more serious before giving a possibly broken watch as a gift. Ugh. Also, the sticker left a gross residue which the jewelry people kindly used their cleaner to remove. Overall, the experience was much more difficult than it needed to be and customer service was awful.

UPDATED 12/30. Downgrading them as of today's service! Had to cancel 2 more orders(1 6 days old, 1 5 days old). There's still no cancel button so I had to email them. Well they must have told the sellers to ship. I got 2 order confirmations today. Tried to contact sellers, who knows if they got the messages. Think I just need to cut ties with them. PREVIOUS REVIEW: I started selling on here this as an alternative to ebay (due to increasing problems there!) It's been ok. You don't receive money until the item is received. Normally that's fine by me, but my last few items have been coats and you have to buy postage on your own (w/ no discounts). This has been a financially horrible year for me, so even $10 shipping hurts. I haven't been haggled here like on ebay, so that's good. It's been hard to get traffic tho. I don't have a variety of sizes to attract more buyers since it is SUPPOSED to be items from your own closet. Seems like more sellers are trying to make it a business, so your stuff gets lost in the mess quickly. I feel sellers get too long to ship (5 complete days). I ship nightly because I feel that once an item is paid for that it's no longer mine to keep.

I made a purchase with a 35% off coupon I was sent as a VIP buyer. Went thru checkout and then order was cancelled. Messaged seller that something went wrong and I would check out again. Payment went thru even though it was on hold as has been the case with the last few items I purchased over $100. I was okay with that and seller stated that is for protection. WELL... next morning I receive and email that my account was suspended for " wrongful seller practices". I haven't sold anything on Thredflip or any other site. Sent numerous emails and left phone call message that I had to dig over the internet to find. Its been 4 days and not a courtesy phone call or email response back. This shows me what kind of company Thredflip really is. They are thieves and know nothing about customer service. I did nothing wrong and they treat buyers with this type of total unprofessionalism is beyond belief.

On 12/11/2014 threadflip offered 35% discount coupont with code tbt35off100, i purchased items costed me over 4K after discount. Within 24hrs, they sent me an email suspending my accout with "seller violation" with rediculous reasons and accusing me of listing fake items where infact i haven't listed any item yet. I am a buyer, not seller. Canceled my order and suspended my account to avoid honoring the discount. Very fishy business practice, false advertisement, waste my time and effort.

The last 3 purchases I have made have been at a considerable discount from promotions I usually wait for. The last one was 35% off and the prior one was 40% off. Well guess what... purchases don't go through if you have a promo code. The first two times I have 6-7 items in my cart, purchased over $200 worth of merchandise and when I submitted, all items were put on HOLD. The next day my order disappeared. It took me over an hour to shop for those items! I emailed and 3 days later was told my CC was declined... impossible I had over $35 available credit! So, the last order same thing. 5 items... 1 went through, 4 on hold... next day the 4 disappear! Emailed support 3 days ago and no response. Today I get an email that my seller account is suspended for listing fake items... guess what? I don't have any items listed! This site is a SCAM. I don't think half of the merchandise is even available for sale.

I have been selling with Threadflip for over a year now. I have seen the service deteriorate during the past 6 months. Besides charging 20% and not offering a discount on shipping. For the past three days I have not been able to receive over $800.00 in money they owe me for selling items. They claim they are doing maintenance on Pay Pal and every day they keep indicating the system will be up any day but it has been down for three days now. This issue with sellers not being able to receive their money via Pay Pal is a serious violation of internet ethics! How are you claiming to be this major internet site but not have any alternative ways what so ever to pay sellers what is due to them? What kind of tech team do you have when thousands of other sites use Pay Pal and are having no issues. For them to have advertisements all over the internet they offer poor customer service, have no direct number to reach them, sometimes it takes days for them to get back with you. This latest issue with not being able to receive money is inappropriate. Threadlfip should be investigated and shut down for not being able to pay sellers for goods they sold.

This company's customer service is lacking. You will not get responses through their email system and there is no telephone number to call if you have issues. They have a horrible payout method. If your looking for a reliable thrifting app visit poshmark, they have excellent customer service and support and your payout is in your bank account within 2 days. I tried threadflip for awhile to see how it was different from poshmark and its clear to me now as threadflip has basically "lost" my payout between them and paypal. Horrible Horrible company will not do business ever again.

This is one of the worst companies I have EVER dealt with! DO NOT send your items to them! They make it sound so easy! Just put everything in this bag, sent it and we'll take care of the rest! RIGHT! I stupidly sent 5 new designer handbags over 2 months ago. Two weeks after I sent them I got an e-mail saying they received my bags. They said they would be listed online in 7-10 days. It's been SIX WEEKS! The bags are still not on the website! I've written them numerous e-mails and gotten false promises time after time! I wish I would have read these reviews BEFORE I sent them in. I'm talking almost $1000 value! I'm so furious with this company. I will never buy from them either. I don't buy from a place I don't trust and I don't trust THREADFLIP!

There was no response for 6 weeks after mailing my clothes. I e-mailed them regarding this and later that day received 2 e-mails one saying they had received my clothes and one rejecting the entire lot due to strong odors and stains. Bothe e-mails were at the exact same time. The clothes were clean and unstained when I sent them 6 weeks ago. I have requested they be returned free of charge. I will not use this site again. I believe they either lost them or had them in poor conditions.

I find THREADFLIP to be one of the worse online consignment apps out there. First, half of the time I've had issues with there tracking system. I ship, and it doesn't update. I have to email which can take up to 72 hours to receive a reply. Then payments have not been released in a timely fashion but they have there 20 percent COMISSION for doing nothing. Latest is 3 days to transfer proceeds to PayPal and I still have not received my money. Tradesy by far has the best customer service and actually responds to their buyers. Poshmark is my second favorite as my payments have always been timely and buyer pays shipping and not deducted from proceeds like THREADFLIP does. After I receive my funds, I'm done with this horrible app forever.

On 11/5, I wrote a review giving this site 3 stars. The positive stars were for great customer service and great experiences selling.

I recently had an issue which I find very disturbing. I vowed to tell my story if the issue wasn't handled in a satisfactory manner.

About a month ago, I sold a Michael Kors Bracelet, NWT. I shipped in out 2 hours after the it was purchased. (Keep in mind a seller has 7 days to ship an item). I've sold over 100 items on this site without a problem. I ship via USPS and my packages have always arrived on time.

On the 8th day, I received a message from the buyer asking where her bracelet was. Confused, I looked into the tracking and the tracking clearly stated that the Post Office had made a mistake and working to rectify the issue. I contact my local Post Office immediately and then the buyer. In the mean time, the buyer started sending me emails stating she wanted her bracelet or her money. She accused me of being shady and altering the postal service tracking because I had made a mistake. The last message I received stated all of the tracking information was gone and she knew I had the item.

Despite all the craziness, I explained to her that there is no possible way I could alter tracking information and that I had made a phone call and assured her that the item would be delivered on the next business day. (This all started on Friday into Saturday)

Sunday evening, I receive an email from Threadflip stating that I had cancelled the transaction. Irate, I emailed Threadflip asking them how they could possibly cancel a transaction while it was in-transit. Before I received a reply, the bracelet was delivered early Monday.

The Threadflip rep told me that it "appeared" the item had been returned to me. Clearly their reps don't check tracking information or know how to read it. She included a link to the tracking information.

I went back and forth with this rep for days. 8 days after purchasing the item, Threadflip cancelled an item in-transit. When I demanded my money, I was told that they were giving the buyer a chance to return the item and she would "sometime next week when she returned home".

Totally unacceptable. Threadflip makes the mistake and gives an inpatient buyer their money back, than expected me to wait 1-2 weeks for the item to be shipped back to me.
Threadflip should have reimbursed me and taken possession of the item if the buyer returned it.

After a week of hearing nothing, I sent another irate email to "my rep". Hours later I had a tracking number.

I received the bracelet today. The buyer threw the bracelet into the poly bag I shipped it in but didn't bother to secure the bubble wrap to protect the bracelet. I now have a $165 bracelet that is "New with Defects".

I was told to contact Threadflip if there were any issues with the bracelet. It's not worth my time. I've made them a chunk of money. I should have been treated better. No one should have to deal with this nonsense. I'll use the energy I'd be wasting if I contacted them regarding the condition of my bracelet to tell me story.

Who ever is in charge over there really needs to wake up. The sight is flooded with fake items. Thinking of buying Betsey Johnson? There's a seller who has an "in" with Betsey's factory in China. All the items she sells as authentic, can be purchased on ebay from as low as $0.49. I still have the message from Threadflip stating that since she has good reviews, they will not take action. As I stated in my original post, sure she has good reviews. She offers free items for every item sold. Gives huge discounts on garbage and makes people who don't know the brand think they are getting a great deal. She's scammed hundreds of users. Threadflip even uses her story on their homepage.

I've had it. They can feel free to shut down my account. It's just one more honest, ethical seller they will push away to make room for the bottom feeding scammers.

IN SHORT, THREADFLIP STOLE FROM ME. FULL STORY BELOW-

Threadflip is relatively similar to other online thrifting sites, save for that it allows you to list items yourself and receive a higher percentage of the selling price. The other option is known as "full-service" where you put your garments into a bag and send them off to threadflip to list them and ship them as sold, the cost being a lower cut of the sale price.

I had listed quite a few items myself and had some fairly quick success, in total flipping 8 items in about 2 months.

The problem was when I was finally just wished to get the garments out of my house and make space, I opted for the "full service" option. Threadflip had recently expanded and had hired what they called "an off site warehouse" (aka an idiot with a camera) to send my garments and list them. When the items were listed-
1. The photography was amatuer and was absolutely not indicative of the garments
2. The employee had several misspellings in the brand names and descriptions
3. There was little to no logic behind which garments were chosen to be listed and which were not
4. The items were mispriced... a Preen blouse was said to have been originally $200 and was listed at $57. An easy google search wouldve shown this blouse was nearly $600.

I asked for my items to be unlisted and returned to me. There is no listed number or support hotline. The old contact phone listed in yellow pages for them is no longer working. Therefore, you send an email and you MAYBE get a response 24-72 hours later, usually vaguely addressing one of multiple questions.

I was first told that they would personally list my items with the "experts" at headquarters. I urged them to return my property as I still felt a distrust for any company performing little to no screening on off site employees. Then I was told my items had already been sent to headquarters...
Again, I urged them to return them to me and to please deactivate the incorrect listings on their site to avoid selling things at a ridiculously low cost. When you use "full service" you have no control over your listings... In the meantime, an Isabel Marant peasant top sold for a mere $36 due to the incorrect pricing. Instead of declining the order, which sellers are able to do when listing their own products, threadflip went ahead and sold and shipped it without my permission after having asked for its return.

After numerous scathing emails with little to no significant response, I was forced to threaten a lawsuit for my stolen property. This didnt seem to make a difference, but I was finally given a tracking number on my package that had been heaven knows where. It was a false tracking number. After many days of further harassment I received an actual tracking number. It took over a month to get my property back... and when I did-
ONLY SOME OF IT WAS THERE. Additionally, it was mailed back in such poor condition in the original taped and opened and taped again bag, that a brand new pair of moschino pumps with suede bottoms were permanently scuffed.