TripbobaReviews 76

I have been a full service seller on thread flip for almost a year now. In the beginning it was super easy to send them stuff and then a week or so later they would post your stuff and my stuff would sell super fast. Since around January of 2015 I have had COUNTLESS problems. First they took over 2 months to process through one buy and when asked about my items I only got vague answers. I still used them though due to them taking photos and measurements and also promoting and selling fast. Well now in May i am having some HUGE issues. First off i tried to cash out to paypal and it didn't go through for over a week, so i decided to email them about it. They emailed me back saying that i have another account and i need to close to to get money into paypal... OK thats fine i don't even remember creating another account. They then suspended the account with over 7k worth of full service items posted and my money from paypal still pending plus money from orders that had not finished up. I have to email them 4 times and a week later they finally got my account up. But still no money in paypal. It as been now 3 weeks since i tried to cash out multiple times and I still don't have my money and it needs to be fixed. Every time I have emailed they say it is "pending". NOT ACCEPTABLE, Also these days almost nothing ever sells on the site. They need to get a phone number so i can actually speak to a person rather then wait weeks for them to email back.

I sent them my items and did not receive word for over a month. I reached out to them and was told them had my items and they were still processing. When I looked at my items online they were pried ridiculously low. I just received $4.80 for never worn Banana Republic flats that are still currently selling. WHAT?!?!?! The descriptions written with the items are terrible and the "retail price" listed on one of my items is about $60 shy of what I paid... and I wore them once.
I wish I had not sent any of my items. I would make more money if I brought them to a local consigner or sold on Ebay. I hope my other items don't sell so I can get them back.

Wow, I wish I would have seen these reviews before I purchased from them. I bought a pair of Burberry slingbacks for my niece. The ad indicated that they were a size 10.5 and they converted the 40.5 to a US 10.5. WRONG -- size 8,5 was the size and then the ad said light marks on heels -- light is not the word I would use. I wish I could include pictures. Customer service is refusing to take care of this. They say she used the Burberry conversion chart -- okay then why did they indicate 10.5 in two spots and say they are 10.5. Like I would purposely buy a shoe that was two sizes too small after they said it was the one I wanted. DON'T DO BUSINESS WITH THEM! Terrible customer service.

Wish I had read these reviews before sending over $4500 worth of clothing in their "full service kit." Never heard from them. It's been over two months. After a dozen emails saying it was "processing", I learned that ALL of my items got delivered to the wrong address. This is odd because they have a prepaid shipping label on the bag. After learning that my items were never in fact "processed" they informed me that I will be getting $300 for my $4500 items and cannot ever get them back. Essentially, sounds like someone at Threadflip is walking around with Manolo Blahniks and many other designer items.

I decided to try the full service. Sent in a huge box of great designer clothing, some nwt. It took them 2 months to list the ones they kept, they informed me bia email that the bulk of my items were not sellable.? I paid the $10 to get the items sent back to me. Waited a month, then when i inquired where they were, was told they were "accidentally" donated. Yeah right. Threadflip, in my opinion, kept them. This so called business is extremely shady. I am looking into filing suit against them now. There are plenty of reputable sites out there ladies, but Threadflip is not one of them.

I did my own listings with Threadflip for several months and am horrified at how this is actually legal -- I wanted to do a return for a buyer, so their official customer service account had me send the funds plus shipping via paypal to threadflip's email with a note of the order number and told me I'd get the funds for that transaction after the successful return. THEY THEN KEPT THE ORIGINAL FUNDS "since the item was returned." I have no idea how that makes sense -- the buyer got their money back, but now I'm out $65 and am back where I started with an item to sell. Definitely won't be using Threadflip, though.

I had purchased many items and gave good reviews to sellers. I canceled an order because the seller did not ship the sale in a timely manner per the sites policies. To my surprise, the package arrived anyway and its tracking showed it had been shipped days after I already canceled. So far, customer service does not seem very helpful in finding a reasonable solution. Instead of offering to send a call tag to me, I have been repeatedly told to please "repurchase" the item. I suggest liketwice.com and fashionproject.com where the shipping comes from the companies! Twice is about sustainability and Fashion Project donates to charities. I have had good experiences with each so far.

Caveat-while these reviews are generally negative, and most probably a small % of total customers, will agree w/ one commenter that I will not list on this site. Was not impressed that they have only one rep working email; I had (not unusual)? S that took 1-3 days for her to answer - why don't they list them on their FAQS? (they like to push their full-service, while I'm an experienced DIY) As another person remarked, why don't LEGIT businesses have a PHONE customer service line? This firm lists a phone #, but it's a recording! (btw, thanks to all who post/read this)

Some one I trust sent me a link to Threadflip... sounded like a great opportunity. Read reviews. Were mixed, but since there were some positive ones - gave it a shot. Bad idea. Sent in a bunch of new with tags items (lost a bunch of weight) - they were priced so low, the items were basically given away. Paid to have the rejected items returned to me... nope, they were mailed to someone hundreds of miles from me. Still waiting to find out if I will be compensated for the items (and the return fees I paid). Closed my closet... they sent back my items... and also someone else's. Still waiting for guidance on how I will be reimbursed for mailing back the item sent in error. (Haven't mailed it yet)

--- Update: I got a whopping $6.00 for the three items which were rejected and supposedly sent back to me (one was a brand-new LL Bean sweater retailing for $119-). The shipping number that Threadflip sent me as being my return box went to an address hundreds of miles from me... When I told Dana that I expected Threadflip to get hold of the recipient and have the items forwarded to me, she informed me that they have no way to contact that person... sorry. She then gave me an additional $4- credit and told me that Threadflip sells items at a 77% discount from the retail price. Wow! $10 return for over $200- of clothing -- though she did refund the $10 I paid to get my stuff back. Still hasn't sent me the money to return the item which they sent that belongs to someone else. Oh well... it is going to charity. Opened up the package... it's a blouse, new with tags. Retailer price: $10.99.

--- latest update: reached as as the company response requested (and followed up four times)... Threadflip final response was there is nothing they can do

I sold something on Threadflip. The customer did not like it. I said they could return it no problem as long as the tag was still on it and it was in the same conditioni sent it. Then I get an email from customer service saying I must pay them via PayPal today $12 in return shipping. I wrote back saying it's ridiculous that be at loss of money trying to sell on their site and that shipping doesn't coat half that. My next email was saying my account was closed, no longer existant. Now I have no jacket or money. They scored from me. Totally unprofessional and unlawful.

So, I ordered a white kate spade crossbody off of the website. The pictures of it made the bag seem like it was in great condition, but just in case, I commented on the listing and asked if there was any damage whatsoever and if they could somehow send me pictures. A representative from threadflip commented back and told me the purse was in great condition, no damage or stains. When the purse came to my house, I noticed on the side there was a HUGE orange stain, the rivets on the bag were scratched, and there were numerous small brown stains on the purse. I decided to return the purse, and customer service was very helpful and prompt. I just wish the actual site would've been more honest, so now I can't trust the app.

So I used Threadflip's Full Service feature.

Let's see.

First, it took WAY longer than quoted to have the items processed and listed. I emailed them a few weeks AFTER it was supposed to be done and got some lame response. Then once they were done they didn't sent me an email and donated the items.

They say that for the items they'll reject you can either donate or have them sent back to you. However, if they don't send you an email... then you don't know you need to go on, pay the fee, and have them sent back. It was whatever though. Goodwill got some Diane Von Furstenberg, NWT Laundry by Shelli Segal, and more. However, their site also states they'll send you a tax receipt if they do this donation for you... they never did that. So I'm guessing they took it off of their own taxes, though clearly the donation was from me.

A bit shady. They claimed they rejected some items due to defects and damage, but a few of those were NWTs and I would never have sent them damaged items. Period.

Don't worry this whole review is not about that, but also about the service in general.

After they're processed, they're listed. Threadflip claims that Full Service items get more views and likes - stuff like that. However? I discovered that most of the people hearting my items were in fact employees. I find that shady.

While regular listings are just a 20% commission, Full Service items range from 20% commission to 70% (depending on final selling price). This higher rate is because they're taking their time and energy to process items, photograph items, list items, answer questions, etc. But are they actually doing those things?

We've already established they took MUCH longer than they state to process the items. I've also stated that they're not successfully emailing everyone when items do not sell. But what about photographs? Setting price points? And answering questions?

The photographs from my first batch of items (I sent the second batch out as soon as they received the first -- in retrospect maybe I should have waited) were of good quality. You could see details. Later on? The photographic quality was incredibly subpar. A top with a large rosette on the front looked like a plain black silk top. Other items were also photographed oddly.

The listing prices? Inconsistent at best. Some of the "retail" prices listed were far above what I paid and most far below. The prices things sold for also widely varied. They state that they will only sell for fair market value (they negotiate offers and manage all the pricing stuff). However, one NWT BCBG dress was sold for $15. I emailed them and they wholly admitted that mistake (I will say that). But I state this as clearly they need to get everyone on the same page as to what "fair market value" really is.

In regards to answering questions. NO ONE from Threadflip answered questions on my listings... I decided one day to pop on and look at the listings (since a lot were not selling). I discovered a pair of pants (none of the measurements were listed in the listing) had a question about the waist measurement that was weeks old. No one from Threadflip had answered it. I couldn't answer the question as I didn't have the item in my possession any longer. I even commented as such thinking maybe Threadflip would see it and FINALLY respond to her... but nope. No response.

No so FULL service, eh?

It's no surprise that only FIVE out of TWENTY SIX items sold. That's less than 20%.

So what happens to the items that didn't sell? You pay $10 per Full Service bag you filled up to get them back.

I paid $20 to get my two bags full of stuff back... However? One of those two bags STILL has not been sent back to me. Despite it being well over 30 days. So I sent them an email and was told (this should be of no surprise with Threadflip's answers on here) that they were backlogged.

Clearly there is an issue here Threadflip! Hire some more bodies!

Anyway, I just sent them an invoice for all the items they've failed to send back to me. Knocking off 20% from the price they set (since they didn't sell at that price) and the corresponding commission rate.

We'll see if that invoice causes them to actually return my items (or maybe just pay it as it wouldn't surprise me if they had lost the items, etc)

Has anyone had to deal with Threadflip for a refund? What do you think about the way they handle refunds? Here's what happened to me. I sold an item and the woman didn't like it. It wasn't misrepresented in any way. It just wasn't the way she wanted it to be once she had it in her hands, so she wrote me an email telling me she was unsatisfied with her purchase. I wrote back within a couple hours and told her she could mail it back and I would refund her purchase price plus return shipping fees even though I offer free shipping on all of my items. I then contacted Customer Support for INFORMATION about the refund process. They have several paragraphs written in their policy section driving home the idea that they would really prefer you refund anything a person is unhappy with and I agree with that policy too. However, there is no information about HOW TO DO a refund. So I contacted Customer Support and explained that a buyer would like to return an item and how can I refund her AFTER I have the item back in hand? 'Amanda' at customer support asked me for the transaction number so she could have a close look, and I provided it. WITHOUT MY PERMISSION, 'Amanda' took money out of my account balance and didn't even tell me how much she took! She said she would be holding on to it so she could give it back to the customer after I receive the item. I had TO ASK in a separate email how much she took! ALSO, by giving her the transaction number, I ASSUMED she would see through my email correspondence with the buyer that I ALSO intended to give her a refund for the shipping costs. There was no mention from Amanda of her ever intending to refund to ME the 20% Threadflip fee I was charged for selling the item in the event of the return. That's such a common practice on every other website that it JUST occurred to me that perhaps Threadflip DOES NOT REFUND SELLERS for selling fees when a return is made which is straight up bad business practices. So, the buyer never responded to my email, and never sent the item back. Several days have passed, and 'Amanda' has not returned the money to my account balance. She told me to contact her at the end of the day on May 11th if I had not heard from the buyer because she would THEN return my money to me! I was writing for INFORMATION! I never heard of a business taking money out of a seller's account when the item has not even been returned to me and may never be returned to me! VERY UNPROFESSIONAL. It is now 3:15 EST on May 12th, and the money still hasn't been returned even though I wrote her an email telling her I never heard back from the buyer or received the money. LESSON LEARNED: NEVER CONTACT CUSTOMER SUPPORT regarding refunds until I am holding the refunded item. Their policy suggests that buyers and sellers try to work out refunds on their own, but i have no way to send anybody money from my account balance. So how do we work it out on our own? I NEVER gave permission to have any money taken out of my account balance. I was writing for information since their Q&A section is incredibly unhelpful. Just wondering what other people have experienced with Threadflip in the realm of refunds.