Trees.com

Every item purchased from FGT died. Experienced gardening family had no success with every item purchased. I used the warranty on only one tree as it was a housewarming gift. I asked that it not be sent until September and FGT complied. It was planted as soon as it arrived. It is already looking poorly but we will wait and see.
Our original purchase date was April 25th. I was refunded for a tree that did not ship as it was out of stock. I was sent a free Japanese maple for purchasing a certain amount. I noticed that this was not a full grown tree but a graft of a Japanese maple onto?. It doesn't matter. It died along with the persimmon and the cherry tree previously mentioned.
We have an irrigation system on a timer so trees were never without water. All instructions were followed.
These trees were purchased for a new home in a new state.
I must say that whenever dealing with customer service reps they were always polite and attentive. Unfortunately that does not in anyway make up for poor product.

It took a week and 3 days to receive my order, my tree was dying, I'm trying my hardest to revive it. And the box was placed at my door on its end, not the recommended way. The shipper is doing you a disservice.

After shipment The delivery took longer than expected and customer services was very nice about keeping track and assured me they got us cover if the plants were not in good shape.

Unfortunately some of the plants did get damaged (the boxes were also damaged) but I am sure this was the delivery company responsibility as it was the delay.

I reported this to customer service, send some pictures and they replaced the plants in no time. This time the delivery was on time and the plants were in PERFECT condition, beautiful and healthy. That is how The first plants were supposed to be, but as I mentioned I think the damage on the plants was the delivery company fault and still fast growing trees replaced them.

Tree was delivered fast but it was a twig, 6ft tall 1/4 inch thick. I am the laughing stock of the neighborhood because of my tiny little twig tree. This tree will take 30 years to become a ten footer if it survives.

I ordered a tree as a house warming gift. Immediately after placing the order, my credit card was charged for the item and never shipped. After several calls and emails to the company, I was told the tree was going to be shipped in 2-3 days. I never received the order. I called the company back (again) and was told this time that my order was on backorder. I asked for a refund.

I received the coupon from my warranty and my wife was ordering more to get the free shipping. I got confused and used the chat and the person was very helpful in explain the situation.

Delivery of trees was delayed two days by FedEx. As a result they suffered severe shipping shock since they were in the box for eight days. As of today we don't know if the banana and peach trees will survive.

One tree seems fine but the other arrived dead. Only one tree was in a pot - the opther was just in burlap

Products arrived fast and there were already fruit buds on the bush when I received it.

Had been looking for a particular plant. We were elated to find it in your inventory. Ordered immediately. Plants came as promised, packaged perfectly. So happy we found you. The quality of the plants we ordered was exceptional. We will certainly order from you again. Thank you for the ease of ordering and for your commitment to serving your customer.

The dogwood plant was poorly formed and trimmed. Good roots, lots of clumps of green but no central leader. Not a plant I would have chosen from a grouping. Not very large and no flower buds so it will be years to see if it is white flowers.

The tree arrived dry, in bad shape. However, your company was kind by sending me another tree.
Thanks

Scanning the credit card was quick and easy and helpful, I didn't have to find reading glasses to read my credit card in low light.

Tree arrived looking like it was on death's edge. Much of the dirt had fallen out of the small pot, despite a being in a loosely fitted plastic bag. Also (due to the long time in cross country ground transport) the pot had dried out. I watered it and I'm hoping for signs of life, but hard to tell since it's fall already. I guess I'll know next spring if my tree is alive or dead. If it lives, all is forgiven, if not- very disappointing.

Unfortunately it took two weeks for the items to show up. So I had two dried trees and two dried bushes. The packaging was great.

Great shipping but, lost alot of leaves, I would have paid for expedited shipping if it had been offered

What a rip off, my tree is dead and i am out of $80.

Great. Well packed, Shipped Quickly. Highly Recommended Seller.

Excellent, hardy plants. Arrived without damage. Still growing well a year later.