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Bought three banana trees when they said they had 4 available. Told me order was confirmed and believed their website that said would usually ships in 1-2 days unless noted. Did not hear anything for over a week so I enquired via email about status of order. Was told that they did not have any of these threes. Requested refund. Refund was given in the next couple days
So far pretty good. Hope the rest is good. I love plants & saw your ad so I decided to purchase them.
Quick and easy, loved the customer satisfaction comments. Good explanation of products and visual pictures.
Called with questions and got quick and informative answers. Received my 3 tall Crepe Myrtles in great potted condition. They were planted with the root stimulator I purchased at the same time and the trees are already thriving.
You make it fast and easy. Ordered from you before with no problems, so am hoping to have the very same experience now!
Lies. Your site is not.up to date. The item purchased was out of stock and never shipped in the promised 24-48 hour window. Two weeks later... not notification was sent. Rep states order is backorder and will ship soon as it gets into stock. How the he'll does the 150$ I spent for a tree help me plant it in "Fall" if all you do is keep my money for a year and send me Zero notification your doing so?
We are so sorry that we weren't able to ship this tree! Unfortunately when dealing with Mother Nature, she can be unpredictable and our inventory just wasn't up to par to ship. We do sincerely apologize again for the inconvenience!
I had a avocado tree that I purchase from you and it didn't make it. I was originally disappointed. I was just going to mark it off as a failed experience. I have planted several fruit trees in the same area and I couldn't understand what happened. Your gardeners suggested maybe over watering which was possible. We were having 100 F weather and I was watering the other trees the same. I decided to call just to see what could be done but not expecting anything. Everyone was outstanding and very helpful. They gave me full credit towards a Lapin Cherry tree and I am hoping for a leaf before winter. The tree was packaged perfectly and I planted it immediately with lots of potting soil in about a 4'x4' dug and treated square. Fingers crossed. Your customer service was outstanding and your gardener's were very friendly and helpful. I would recommend your company to anyone interested in getting full grown trees.
First time buyer. Looking forward to a good experience. Talked with friends who have done business with you and have been satisfied. However, a day before I received my order the thornless blackberries were put on sale two for one. I was given no consideration, not that I should have, but it would have made me think much higher of the company. I received my plants and they were in great condition. Planted them and now anxiously waiting.
I ordered the 10 pack of Green giants. Unfortunately, there was an issue with the FedEx delivery and a tree was severely damaged. I called and let them know. There were no questions asked and they shipped out a new tree. When the tree arrived it was beautiful!
Thanks for the great service and products! Now if I can keep the chipmunks away. Lol!
They have some great stuff for reasonable prices. Tree came health and beautiful!
I bought three banana trees and planted them the same day it was delivered. Two days later when planted with fertilizer in the ground all three trees died.
Professional and quick with delivery to our rural area.
We ordered two each of pecan and pear trees. All 4 arrived quickly and in great shape. We planted them around our pond.
It was easy to order the red bud today. There were no trees like this available.
No problems at all. For my daughter in law. She loved it.
I thought the tree would be bigger, My fault should have asked more questions.
I got the gallon bay leaf tree. It was easy to order and arrived timely and in excellent condition. I wasn't sure what to expect as far as the size of the plant but am very pleased with the size. I intend to keep it as a houseplant.
The first tree I purchased died shortly after planting. This one seems to be doing good so far!
Purchased a tree for a friend whose Mother passed away as a remembrance gift. Why waste the money on flowers that die in less than a week when you can have a tree that lasts for years and years? My friend loved the tree and said it was in wonderful condition when it arrived. My own Mother passed away last month and if you carried Red Bud trees (which hold a special place in our hearts), I would purchase again in a heartbeat.
I received a live snake wrapped around the rose bush. Customer service said "sorry".
We are very sorry to hear this and we will be reaching out privately to make this right!
We are so sorry that we weren't able to ship these trees! Unfortunately when dealing with Mother Nature, she can be unpredictable and our inventory just wasn't up to par to ship. We do sincerely apologize again for the inconvenience!