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The bamboo I received was completely dead and dried out.
Quick service and great packing. Tree came in good condition.
After waiting for 2 weeks (order was supposed to arrive in 3-4 days). I was told my trees were returned to their property. Money was refunded quickly. However, it have not taken them 2 weeks to find out that they did not deliver my order of 2 trees.
Poor direction, none really, for maintaining tree. Tree arrived bone dry with very little earth in a plastic bag. Would not recommend.
I received my plants in a very sad! Condition and I talked to the employee and they just took it in stride and said there was nothing they could do.
But the next shipment came in and the box was crushed and all of the material out of the containers.
So your company should have a chat with FedEx because their employees are not professional at all.
We're very sorry to hear how your plants have arrived! Unfortunately we cannot control how fedex handles the boxes, but if your plants arrived in poor condition, we can certainly replace them. We have reached out to get some photos of your plants!
The tree I had delivered was in terrible health when it got here. Leaves covered in powdery mildew. And some sort of canker looking spots. Not sure what went wrong with that batch but I'm glad I kept it away from my other plants. It died 3 days after showing up. Kept it in full/partial shade until it just died.
We're so sorry to hear how your tree arrived! We have sent a private message to get some photos so we can take a look and help out!
Replace two of the seven trees I purchased without a hassle!
Plants arrived in destroyed state. Box torn up. Had pictures but had nowhere to submit. Ignored...
Cannot do business with this company
We're so sorry to hear how your plants arrived! We have sent a private message to get some photos so we can take a look and help out!
Ordered 2 mature 4 foot) trees. One was dead. They both were skinnier than a pencil with very few leaves or branches
We are so sorry that your trees didn’t make it and we didn't receive your email! We have reached out privately to help!
Fast Growing Trees has a great site with lots of useful information. They also ship their plants in good containers and they arrive in a reasonable amount of time. We have had mixed results with the health of the trees/shrubs etc. we've ordered. We just got a 7 gallon Bluebird Rose of Sharon Hibiscus Shrub, as well as some Root Rocket Fertilizer, and it's not looking very good so far. We planted it two weeks ago carefully per instructions with really good quality organic soil but it just doesn't seem healthy. We didn't buy the warranty because it adds a fair amount to the purchase price and we have every expectation that plants from this company will be good quality and will last. Not so sure on this one which is really dissapointing.
I ordered a wisteria which arrived with about 3 leaves on it. The company promptly replaced it without my even asking, which was great. I was so disappointed when the second tree arrived, and was in almost the same condition, with a box full of dried leaves, and the branch with the most leaves on it broken. It looks like it went into the box in good condition but was perhaps too long in transit. I was so looking forward to planting a wisteria at my new house.
We purchased two Nellie Stevens trees and were pleased when they arrived in good shape. Both went in the ground according to instructions and seem to be doing fine. They were planted just a few weeks ago so we are eager to see how well they do going forward.
The customer service person was very helpful and walked me through the correct process to re-order a replacement tree
We are so sorry to hear about this! Thank you for the feedback and we're taking a further look!
My Monstera deliciosa arrived with yellow, torn and bent leaves. The picture online of course shows the plant as healthy and bountiful. What was delivered was sad and broken.
We're so sorry to hear how your monstera arrived! We have sent a private message to get some photos so we can take a look and help out!
Thanks for replacing at no cost a autumn blaze tree. This last one is bigger and the leaves fell off with a heavy rain. I am hoping it will stay alive until spring and show growth thanks
Poor - the first delivery did not include all trees I had ordered. The shipping invoice incorrectly stated that all trees had been delivered. I had to call and arrange shipment of the second tree. Shipment was left on the porch propped upside down (root ball at the top) not lying flat as the box clearly directed. Crete myrtle did not look very healthy. I planted it but not sure it will survive.
We're so sorry to hear how your tree arrived! We have sent a private message to get some photos so we can take a look and help out!
Very impressed by the quality of the plants and the packaging. They were root-bound, but easy enough to break them up while planting. Can't wait to see them grow!
FedEx had lost my tree, but I spoke to Robert on Tuesday October 12, not only did he pick right up, but he was so kind and helpful and had a new tree shipped all in a matter of 5 minutes! Robert is the reason why I will order from your company again!
Plants arrived looking healthy. They were well protected during the shipping process. Looking forward to new growth in the spring
After much research I decided to spend the extra amount to get 3-4 Ft tall trees. They where priced at $199 for a set of 2. They shipped them the cheapest way they could which delayed delivery for 7 days. When they arrived the leaves had fallen off and where totally dehydrated and covered in ANTS. Don, t make the mistake of buying anything from them I wasted $1200. 00
We're so sorry to hear how your bamboo arrived! We have sent a private message to get some photos so we can take a look and help out!