Trees.com

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Trees.com
trees.com

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Washington
1 review
0 helpful votes
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Bamboo received was dead
October 18, 2021

The bamboo I received was completely dead and dried out.

Date of experience: October 15, 2021
Racheal S. — Trees.com Rep
over a year old

We're so sorry to hear how your bamboo arrived! We have sent a private message to get some photos so we can take a look and help out!

Texas
4 reviews
0 helpful votes
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Royal Empress
October 15, 2021

Quick service and great packing. Tree came in good condition.

Date of experience: October 15, 2021
AE
1 review
0 helpful votes
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They Never Came.
October 15, 2021

After waiting for 2 weeks (order was supposed to arrive in 3-4 days). I was told my trees were returned to their property. Money was refunded quickly. However, it have not taken them 2 weeks to find out that they did not deliver my order of 2 trees.

Date of experience: October 15, 2021
Connecticut
1 review
0 helpful votes
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Disappointing.
October 15, 2021

Poor direction, none really, for maintaining tree. Tree arrived bone dry with very little earth in a plastic bag. Would not recommend.

Date of experience: October 15, 2021
Texas
1 review
0 helpful votes
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Not a fan anymore.
October 18, 2021

I received my plants in a very sad! Condition and I talked to the employee and they just took it in stride and said there was nothing they could do.
But the next shipment came in and the box was crushed and all of the material out of the containers.
So your company should have a chat with FedEx because their employees are not professional at all.

Date of experience: October 15, 2021
Racheal S. — Trees.com Rep
over a year old

We're very sorry to hear how your plants have arrived! Unfortunately we cannot control how fedex handles the boxes, but if your plants arrived in poor condition, we can certainly replace them. We have reached out to get some photos of your plants!

North Carolina
1 review
0 helpful votes
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Powdery mildew
October 18, 2021

The tree I had delivered was in terrible health when it got here. Leaves covered in powdery mildew. And some sort of canker looking spots. Not sure what went wrong with that batch but I'm glad I kept it away from my other plants. It died 3 days after showing up. Kept it in full/partial shade until it just died.

Date of experience: October 15, 2021
Racheal S. — Trees.com Rep
over a year old

We're so sorry to hear how your tree arrived! We have sent a private message to get some photos so we can take a look and help out!

Florida
1 review
0 helpful votes
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Great customer service
October 15, 2021

Replace two of the seven trees I purchased without a hassle!

Date of experience: October 15, 2021
Georgia
1 review
0 helpful votes
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Ignored. Impossible to contact
October 18, 2021

Plants arrived in destroyed state. Box torn up. Had pictures but had nowhere to submit. Ignored...
Cannot do business with this company

Date of experience: October 15, 2021
Racheal S. — Trees.com Rep
over a year old

We're so sorry to hear how your plants arrived! We have sent a private message to get some photos so we can take a look and help out!

Texas
1 review
0 helpful votes
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Oredered a Tree - Got a Twig
October 18, 2021

Ordered 2 mature 4 foot) trees. One was dead. They both were skinnier than a pencil with very few leaves or branches

Date of experience: October 15, 2021
Racheal S. — Trees.com Rep
over a year old

We are so sorry that your trees didn’t make it and we didn't receive your email! We have reached out privately to help!

Maine
4 reviews
0 helpful votes
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Mixed results
October 15, 2021

Fast Growing Trees has a great site with lots of useful information. They also ship their plants in good containers and they arrive in a reasonable amount of time. We have had mixed results with the health of the trees/shrubs etc. we've ordered. We just got a 7 gallon Bluebird Rose of Sharon Hibiscus Shrub, as well as some Root Rocket Fertilizer, and it's not looking very good so far. We planted it two weeks ago carefully per instructions with really good quality organic soil but it just doesn't seem healthy. We didn't buy the warranty because it adds a fair amount to the purchase price and we have every expectation that plants from this company will be good quality and will last. Not so sure on this one which is really dissapointing.

Date of experience: October 15, 2021
California
1 review
0 helpful votes
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Two dead trees
October 15, 2021

I ordered a wisteria which arrived with about 3 leaves on it. The company promptly replaced it without my even asking, which was great. I was so disappointed when the second tree arrived, and was in almost the same condition, with a box full of dried leaves, and the branch with the most leaves on it broken. It looks like it went into the box in good condition but was perhaps too long in transit. I was so looking forward to planting a wisteria at my new house.

Date of experience: October 15, 2021
New York
1 review
0 helpful votes
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So far so good
October 15, 2021

We purchased two Nellie Stevens trees and were pleased when they arrived in good shape. Both went in the ground according to instructions and seem to be doing fine. They were planted just a few weeks ago so we are eager to see how well they do going forward.

Date of experience: October 15, 2021
California
1 review
0 helpful votes
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The tree arrived in very good shape and is doing well as of now.
October 18, 2021

The customer service person was very helpful and walked me through the correct process to re-order a replacement tree

Date of experience: October 15, 2021
Racheal S. — Trees.com Rep
over a year old

We are so sorry to hear about this! Thank you for the feedback and we're taking a further look!

Wisconsin
1 review
0 helpful votes
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Poor quality Monstera delivered
October 18, 2021

My Monstera deliciosa arrived with yellow, torn and bent leaves. The picture online of course shows the plant as healthy and bountiful. What was delivered was sad and broken.

Date of experience: October 15, 2021
Racheal S. — Trees.com Rep
over a year old

We're so sorry to hear how your monstera arrived! We have sent a private message to get some photos so we can take a look and help out!

Illinois
1 review
0 helpful votes
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Replaced tree
October 15, 2021

Thanks for replacing at no cost a autumn blaze tree. This last one is bigger and the leaves fell off with a heavy rain. I am hoping it will stay alive until spring and show growth thanks

Date of experience: October 15, 2021
Tennessee
1 review
0 helpful votes
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Poor delivery
October 18, 2021

Poor - the first delivery did not include all trees I had ordered. The shipping invoice incorrectly stated that all trees had been delivered. I had to call and arrange shipment of the second tree. Shipment was left on the porch propped upside down (root ball at the top) not lying flat as the box clearly directed. Crete myrtle did not look very healthy. I planted it but not sure it will survive.

Date of experience: October 15, 2021
Racheal S. — Trees.com Rep
over a year old

We're so sorry to hear how your tree arrived! We have sent a private message to get some photos so we can take a look and help out!

Texas
1 review
0 helpful votes
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Well packaged, healthy trees
October 15, 2021

Very impressed by the quality of the plants and the packaging. They were root-bound, but easy enough to break them up while planting. Can't wait to see them grow!

Date of experience: October 14, 2021
Massachusetts
1 review
0 helpful votes
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Customer Service
October 15, 2021

FedEx had lost my tree, but I spoke to Robert on Tuesday October 12, not only did he pick right up, but he was so kind and helpful and had a new tree shipped all in a matter of 5 minutes! Robert is the reason why I will order from your company again!

Date of experience: October 14, 2021
Missouri
1 review
0 helpful votes
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As expected
October 15, 2021

Plants arrived looking healthy. They were well protected during the shipping process. Looking forward to new growth in the spring

Date of experience: October 14, 2021
Florida
1 review
0 helpful votes
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DEAD Trees
October 14, 2021

After much research I decided to spend the extra amount to get 3-4 Ft tall trees. They where priced at $199 for a set of 2. They shipped them the cheapest way they could which delayed delivery for 7 days. When they arrived the leaves had fallen off and where totally dehydrated and covered in ANTS. Don, t make the mistake of buying anything from them I wasted $1200. 00

Date of experience: October 14, 2021

From the business

  • +1 800-973-8959
  • Fort Mill, SOUTH CAROLINA, United States
  • Founded in 2003
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