Trees.com

I was so excited to receive my tree! It was wrapped extremely well and arrived on time. We can hardly wait to watch it grow and offer our neighborhood a brilliant display of colors.

I was a little concerned ordering a live ficus online, it took a few days longer due to the pandemic and i thought it may end up a box of twigs and dirt... it did not. Got a very nice healthy plant that is happy acclimating in our sunroom.

They delivered when they said they would and the trees were very healthy and in great shape.

First time to mail-order a living plant. It was perfectly packaged and easy to plant.

My first order arrived damaged. Tree was left at my home with box upright. All the soil was out, nursery container was smashed, top limb of tree was broken and all foliage was dead off the tree. In addition to damaged tree, one of the planting soil bags was torn open.
Fast Growing trees was willing to send me replacement, but didn't have the size I ordered so couldn't receive until springtime. I had to order next size up because I wanted to plant in the fall. In addition to higher price for the tree, I had to pay for shipping plus oversize fee. No discount there, even though none of this was my fault.
A week and one day later, on a Saturday, I received a text at 4:30 pm saying Fedex tried to deliver tree, but nobody home to accept package, they would try again next business day, Tuesday. I guess Monday is no longer a business day. I was home and I had never been informed that someone had to be home anyway! Oh, and apparently they tried to deliver it 2 1/2 hrs before I received the text.
I quickly responded to the text that I needed help and after several back and forth texts I got one that gave me the option to speak with someone. I spoke with a female that had such a heavy foreign accent I couldn't understand her. When I asked to speak with someone stateside, she said she didn't have the ability to do that, but they were sorry this happened and would "try" to see if they could deliver tree Monday instead of Tuesday. As I still had a hard time understanding her, I hung up and called again. Male representative, same accent. Same apologies and we would "try" to have it delivered Monday. Hung up, called again, same scenario, except this time I said the tree would probably be dead by Tuesday.
Lo and behold I received it Sunday morning. Immediately planted it and we got freezing nighttime temps at the end of that week. That would not have happened had the first tree been delivered on time. Have done my best to protect tree from the cold, but if it doesn't survive I'm not going to be a happy camper! What a very frustrating and disappointing experience. Never again. Never received a response from fast growing trees when they sent me a review the first time.

I ordered a plant that was 2 to 3 feet tall. It came in at 24.5 inches which was at the lower end of what I hoped for --- but was within the size I ordered.
I also felt the container for the root ball was very small for a plant that you expected to sell in the 2 to 3 foot tall range.

Excellent condition of plant. Smooth ordering and shipping.

They helped me order what i wanted and answered all my questions. The 20 trees came is great shape, packaged well and ready to immediately plant

Ordered three trees in late September, which arrived 5 days later. I was worried about their condition, since the weekend delayed the shipment and the weather was still hot. They arrived fine, but needed planting right away.
Next time, I will order over the weekend to avoid shipping delays.
Now, waiting to see if trees green up in the spring of 2022!

Although it's not, directly, the fault of Fast Growing Trees, it took 9 days from the time my tree left the warehouse to get delivered. Of course it was totally dried out by the time it reached its destination. It seemed to come back after a couple days of rest and care. But time will tell if the roots recovered well enough to survive winter once it got planted. Wish us luck.

The overall experience went as advertised, which meant very smooth. My little lemon and lime trees were happy when they arrived, and even happier once planted.

It came very quickly and was a really healthy tree...

I am afraid the landscaper who was due to plant the tree announced tgat it was dead and so he was unable to plant it.

I had requested my trees to be delivered by the 15th of October since that was the only day I was available to plant them. As of 6pm on the 15th they still didn't arrive.

I purchased a Miss Kim Lilac tree 5-6' along with the organic planting mix and root rocket fertilizer. The tree arrived quickly and was very well packaged however the root rocket and planting mix were both missing. I contacted customer support and they shipped me both at no additional charge. I followed the planting instruction exactly as described. The tree arrived Sept. 26 and the rest of the order on the 30th. Cust support said to wait for the booster before planting. I've checked the moisture daily. It is now 10-15 and the leaves have dropped. As long as it comes back in the spring it's all good. If not I will be using the 1 year warranty I purchased and will dig up and start over.

Item received not at all as advertised. Replacement was satisfactory

I'm very satisfied with the service and the items I bought. I bought 4 pieces and they came well packed, fresh and ready to be put in the ground. They all looking very nice and ready for the winter.
I will be buying more that's for sure.

Thank you Fast Growing Trees.

I had purchased 3 shrubs from a local store.
After planting I liked them so much I decided to order 3 more this time when I was on the internet I saw Fast Growing Trees so ordered 3 more shrubs they arrived in terrible condition, as taking out if box a ton of leafs fell off. They were exactly the same brand as the original shrubs. I ordered the Sunshine Ligustrum Shrub × 3 1Gallon. A larger shrub, The others were Quart snd they were fuller than the 1 gallon. Needless to say I am very disappointed.

Trees looked healthy upon arrival, planted them and they are alive and doing well!

My experience with this company over the last few years has been more than satisfactory.