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I was told the tree had shipped (promised the week of March 28). It's now Friday of the week of March 28. The tree was promised today, but it did not arrive and now I'm being told it's "delayed" and there is no available information on the delivery. I bought a second tree from Gurney's and they delivered it within three days.
Paid $139 for 2 trees. Both broken in half in the box when I received them. Was sent two more trees and both had broken branches had a trim it back and by time I did it was 4 ft instead of 6 to 7 ft and they were thinner than a pencil stick... Disappointed in the way they look and how fragile they look and are... From now on we'll go to the local nurseries in my area. They're cheaper and bigger and look alot more substantial...
I don't understand why I get this message. I bought my tree on March 11th it's already April 1st and it's still preparing for shipping… nothing happened no information at all
We're sorry for the delay in your order! It looks like you are in one of our colder growing zones so we have your order delayed for shipping until Spring. We have reached out privately!
Ordered and paid for 3 trees ($300) and shipping was supposed to be within 2-3 days. 2 weeks later I cancelled the order!
No follow-up emails to let me know anything!
We're sorry for the delay in your order! It looks like you are in one of our colder growing zones so we have your order delayed for shipping until Spring. We have reached out privately!
Way easy to navigate, no BS. Trees were shipped really quick and looked great when I got them.
I was so pleased with how well packaged my trees came. They looked so healthy. They are doing well.
Trees were much smaller than advertised. They should have been taller than what I received
We're so sorry to hear that your trees are not what you expected! We are reaching out now to get some photos so we can see what you received and offer some assistance!
EVERY SINGLE PERSON WE TALKE TO AT FASTGROWINGTREES WAS POLITE, AND HAD A GREAT DEAL OF EXPERTISE. WE LOVE FASTGROWINGFREES. THANK YOU FOR ALL YOU SO!
I placed my order on 3/11/22, it says items ship in about 2 days, I have not received a single update on my order to this day.
We have reached out privately!
Excellent! I called your company and the man I spoke to was exceedingly kind and informative.
I love my plants!, They arrived healthy and ready to plant, I will use Fast Growing trees from now on
I have bought in the past a lemon tree that was in bad shape when it arrived and not thriving despite all the care and their recommendations. They offered to replace it but they never did.
I gave them a second chance but on second thought cancel the order. I already sent 2 emails but they have not responded to either one of them and instead send me a shipping notification for mid April.
We're so sorry to hear about your experience and that your emails are not coming through! We are reaching out privately to help!
I ordered a weeping cherry tree in the 4 to 6 foot range, wen it arrived in a 70 inch (2 inches short of 6 feet) the top 6 inches and all but one branch was broken off. I immediately contact FGT, and the representative said that they would send me a replacement tree. The tree arrived in the same size box and the top of the replacement tree was also broken off, as a result all but one limb was left intact. This is the exact same damage as the first tree. I didn't even bother to call again. I would suggest that FGT either get a box that won't allow the tree's root ball to slide, or else get a carrier that will keep the boxes upright.
Not worth the investment
We're so sorry to hear how your replacement tree arrived! We have sent a private message to get some photos so we can take a look and help out!
Easy ordering, arrived healthy and on time. Growing and leafing, looks nice.
Both dormant plants sprouted leaves in just a few days
Great overall experience. Nice healthy trees exactly like descriptions.
Did not expect to see a healthy large plant shipped to my house.
Great trees and all are growing well. I look forward to seeing them full of flowers.
I bought a tree with fertilizer. I know the tree wouldn't have lasted this long without it. The leaves were dry when it arrived but I replanted in a larger container fertilized and removed the dried leaves and I have new leaves everywhere
Ordered 3 avocado trees. 2 arrived in pretty good shape considering the distance and time traveled to northern Washington state. The third tree was more dry than the other 2 and missing most of its leaves. I called and let them know I was refusing the third tree and they politely processed a replacement tree. It delivered and looks great.
We're very sorry for the delay in receiving your tree! It looks like it has been delivered but please let us know if we can assist with any questions or concerns with anything!