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I planted the trees as directed but they appear to be struggling. Can you send me a list of companion plants and fungi that have a symbiotic relationship with these trees and perhaps where I could purchase such helpful neighbors for my trees?
My whole experience with fast growing trees was great from my call to ask about their products to ordering and delivery. The plants all arrived in good shape and on time. It was a pleasure dealing with them.
This is the place where my family and I go to have certain trees that we can't find in Greenville delivered to our home. Whether we are online or talking to a customer service person, we are totally satisfied. Thank you so much for everything.
I ordered 71 trees, the 6-7 foot Kwanzan cherry was packaged nicely and arrived in good condition although it had been topped and I wasn't very happy about it. The 70 green giants were in 10 pack boxes, 4 banded together with the up side facing different directions and 3 banded together arrows all up, they all looked like they had been flipped and tossed quite a bit but very minimal damage to the plants themselves, there was 1 that had been stapled between the cardboard retainer and box wall, it is one I'm probably going to plant bag and hold off putting in ground to see if it lives as there are dead spots on the new growth tops. The 10 packs really should have been configured differently to keep them all as upright and contained as possible since they were all well under 2ft tall. I'm sure they will all survive and plant out well to be beautiful trees but they took a lot of abuse getting here being laid down shook up.
The tree arrived clearly damaged by leaf cutter infestation. Every leaf was sliced and/or blemished with it. The tree itself was a tall single very crooked trunk that is likely to never look right or correct itself. It has a jagged turn near the base. For $200 plus, it was disappointing. Even worse, I called customer service, sent many affirming photos and got an idiotic email back telling me to scratch the trunk to determine if the tree was dead. I think the responder didn't read my complaint or look at the photos. I will be headed to Trust Pilot to post a more detailed review. These people need to get a customer service in place and shouldn't be sending out unhealthy, damaged trees.
We're so sorry to hear about the concerns with your tree and have reached out privately to help!
Ordered four trees the Fuji apple and honey crisp apple were damaged
We're so sorry to hear how your trees arrived! We have sent a private message to get some photos so we can take a look and help out!
Came as described and is currently growing in the ground...
As I was doing my daily walk on my street, I watched The FedEx Driver literally dropped my tree on the ground. Being an amateur Botanist, I became immediately concerned and opened the box immediately. As I suspected, the root ball was totally destroyed. I reached out to Fast Growing Trees including a photo of the root ball, and they immediately followed-up with me and shipped me a replacement. I have been a senior level executive for several major global corporations over a 42 year career and I can tell you the Customer Service from Fast Growing Trees is extraordinary. The other thing I would note is the quality of their products is unsurpassed. I am half Japanese and very familiar with Sakura Trees and actually worked/lived in Tokyo Japan for several years Congrats Fast Growing Trees for providing a high quality product.
Each time I talk to the customer services representatives they are very helpful and understanding. Always explain things thoroughly and send exactly what I order.
Very nice people to talk on for your order, good customer relationship speaks English.
The crepe myrtle arrived in great shape and is flourishing!
The trees arrived quickly, and they were very healthy.
My witch hazel arrived in reasonable time and in good health. Its been planted for about 2 weeks and thriving. It's growing leaves already. I'm very happy with it and I can't wait to see it turn orange in the fall and yellow in the winter.
Easy to order and reasonable prices. Site was easy to navigate.
I ordered a mango tree and what arrived was a beautiful and healthy looking plant. It was well packed and withstood the shipping to Wisconsin.
I never thought buying trees online could really be good. My purchase of some fig trees was fantastic!
The ordering on line was easy and the delivery came within the expected date.The trees were not damaged and healthy. I have since planted them and the new growth already has really surprised me! Kudos to your company.
Had issues with a couple items. They were replaced quickly and for no charge. Definitely stand behind what they sell!
Received dirt everywhere blueberry bush with freeze burn, strawberry plant with two leaves which one was dying. Not sure on banana tree yet, it had a hell of a ride. No pics it was a gift I sent soooo. Don't bother them!
We have reached out privately! We're so sorry for your experience!
They quickly replaced free of charge.
Simple and no hassle replacements.
Very concerned of my satisfaction.
Outstanding customer service.
We ordered a cherry tree for our adult son who lives in another state. The tree arrived in great shape and very quickly. Thank you!
We're sorry to hear that your trees are not doing well! We're reaching out privately to get some photos so we can get a better understanding of what may be going on!