Trees.com

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Trees.com
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Oklahoma
1 review
0 helpful votes
Follow Keith M.
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Tree seems good, shipping could improve
May 4, 2022

Ordered a tree some root growth fertilizer and a gator bag to keep it watered. The box apparently opened enroute, so fertilizer was lost in shipping along with a free plant they had included, maybe don't put so much in one box? Lost items were promptly re-shipped after a phone call, but was a bit more work to add fertilizer after already planting tree (supposed to go in bottom of hole).

Date of experience: May 4, 2022
North Carolina
1 review
0 helpful votes
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Everything I have ever purchased from them has died, the warranties don't cover replacement. Very expensive

Date of experience: May 4, 2022
Racheal S. — Trees.com Rep
over a year old

We're so sorry that some of your plants didn't make it! There are so many environmental factors that can cause a tree to perish. Please reach out along the way if there are any concerns with the new plants and we'll be happy to help!

Ohio
1 review
0 helpful votes
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Outstanding Customer Relations
May 4, 2022

Received a tree that was questionably diseased. (Received notification from them that some of the type of tree that I purchased came from a nursery that was infected. My tree appeared to have had some of the symptoms). Fast-Growing Trees replaced it immediately. Have purchased many trees from them and this was the first time there was any question about the health of the tree. All others have been very healthy. Customer service is always excellent as well.

Date of experience: May 4, 2022
New York
1 review
0 helpful votes
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While ordering process was easy - web site clearly misrepresents products and i will never use or recommend this company!

Date of experience: May 4, 2022
California
1 review
0 helpful votes
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Customer service is excellent
May 4, 2022

Got my order, not in great condition, plant (black pepper) dying after a couple of weeks. It was replaced with another plant but the main stems are already dead (brown/black). There are however several newer shoots. I have ordered before and I observed the same problem - packaging is not good. It is fine if shipping time is a maximum of 1-2 days. I am well experienced ordering live plants from Asia and India with shipping time of 4 to 6 weeks, so how the plant is packed counts a lot. For a starter, your plant comes in its pot but the pot with the soil and plant is not secured such that customers will receive the plant with the soil out of the pot and the roots exposed causing stress to the plant. It is fine if the box is kept standing, but your instruction is to lay it flat. It is common sense that if you lay a pot on its side, the soil will spill out.

Date of experience: May 4, 2022
Florida
1 review
0 helpful votes
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Olive tree purchase
May 4, 2022

Perfect! In one day an absolutely gorgeous 4 foot olive tree tenderly wrapped arrived. It's doing well, thank you.

Date of experience: May 4, 2022
North Dakota
1 review
0 helpful votes
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Tree
May 5, 2022

For the money i feel the tree was too small and not what I expected. I was expecting a more Matura tree.

Date of experience: May 4, 2022
Racheal S. — Trees.com Rep
over a year old

We're so sorry to hear that your tree wasn’t what you had expected! We are reaching out now to get some photos so we can see what you received and offer some assistance!

Kentucky
1 review
0 helpful votes
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Spindly
May 5, 2022

I was dissapointed when I opended the box. The box arrived promptly in good shape. The tree was spindly and the rootball was the equivalent of a 1.5 gallon pot; tree trunk diameter was1/2" at best. I ordered the 5-6 foot tree it was at best 5 foot. I've planted it and it is starting to leaf out. For a $200+ tree I was disappointed.

Date of experience: May 4, 2022
Racheal S. — Trees.com Rep
over a year old

We're so sorry to hear that your tree wasn’t what you had expected! We are reaching out now to get some photos so we can see what you received and offer some assistance!

Indiana
1 review
0 helpful votes
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Quality control issue
May 5, 2022

Ordered 2 identical plants in 2 separate orders one day apart. One came about 3 feet tall with good branching and the other about 6 inches tall. Quite a difference. Called to ask about it and was told it just depends on the day... pretty much you get what you get.

Date of experience: May 4, 2022
Racheal S. — Trees.com Rep
over a year old

Plants and trees all grow at different rates and will all look differently as they grow. The plants that are sold by gallon size do not come in a guaranteed height, we apologize!

Texas
1 review
0 helpful votes
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Fraud
June 3, 2022

I thought that the trees would be excellent stock because of the price. They got to my home looking like they came off a clearance rack. Some had totally lost all of their leaves in the shipping box. Some were so wilted that never rehydrated. They then sent replacement trees that were worse than the original order. They had been packed in a too small box. At least 12 to 14" of the top of the trees had been broken. 2 of the replacement trees came in a quart black pot. I filled a complaint with the BBB. When I spoke with Fastgrowing Tree on May 2,2022, the best they could offer was 50% off the purchase price. I had paid $646.00 for all the trees on the original order. That cover 4 peach and 2 apple. I was still within my 30 day guarantee.

Date of experience: May 4, 2022
Illinois
1 review
0 helpful votes
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Katsura tree order
May 5, 2022

Trees pruned to be in bush form
Not single stem
Trees with burned leaves
Roots had been cut and shoved jn burlap
Not grown in burlap
Planted asap in soil bud watering to see if revive

Date of experience: May 4, 2022
Racheal S. — Trees.com Rep
over a year old

We're sorry to hear about the concerns with your tree! We are reaching out to get some photos so we can assist you further!

New York
1 review
0 helpful votes
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Beautiful plants w lots of new growth.
May 4, 2022

Excellent
I don't have the time for more. Short surveys will work better for you

Date of experience: May 4, 2022
South Carolina
1 review
0 helpful votes
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Execellent Experience
May 4, 2022

After looking for a flowering tree at my local garden centers, and finding none I liked, I looked online for different varieties. Just to get ideas. Low and behold, the Golden Chain tree was pictured. I was so excited to see it, because growing up in New York Sate we had one in our yard. I have never ordered a living plant or tree online before. I took the chance, and was so happy. It arrived in two days and was in full bloom and in beautiful shape.

Date of experience: May 4, 2022
Virginia
1 review
0 helpful votes
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Redbud Tree
May 4, 2022

I bought a redbud tree to plant in memory of my mother passing a couple months ago. The tree was shipped very fast & packaged well.

Date of experience: May 4, 2022
New Jersey
1 review
0 helpful votes
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They deliver what they describe
May 4, 2022

My first order of trees was delivered quickly and the trees were exactly as described by the Fast Growing Trees.

Date of experience: May 4, 2022
Michigan
2 reviews
0 helpful votes
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Delivery problems
May 4, 2022

Delivery was supposed to be on a Saturday, but they didn't arrive until Monday. One of the trees appears to be ok, the other had broken branches and I'm not sure it will make it. I don't believe it is the company's fault, but rather the delivery.

Date of experience: May 4, 2022
Illinois
1 review
0 helpful votes
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Mother's Day Gift
May 4, 2022

I was just trying to choose the best company on sending the best looking plants/trees out to me, and not just coming to me as small stems that would barely even be leafed out like I receive through other plant/seed companies, and I did make a good company choice on choosing my Mother's Day Gift for my Mom judging on how them looked when received!

Date of experience: May 4, 2022
Alabama
1 review
0 helpful votes
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Great customer service
May 4, 2022

I ordered several trees and two of them didn't make it through the first month. I called the customer service line and was sent two new trees. My phone wait was less than 10 minutes and I didn't get transferred around to different people. I am very happy with the service provided and I won't hesitate to order more trees in the future.

Date of experience: May 4, 2022
Indiana
1 review
0 helpful votes
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Great
May 4, 2022

Great customer service and my trees are going strong after 1 year!

Date of experience: May 4, 2022
New Jersey
1 review
0 helpful votes
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Very good
May 4, 2022

Very good service they help me with my warranty right away

Date of experience: May 4, 2022

From the business

  • +1 800-973-8959
  • Fort Mill, SOUTH CAROLINA, United States
  • Founded in 2003
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