Trees.com

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Trees.com
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North Carolina
1 review
0 helpful votes
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Great product and customer service
May 20, 2022

I have bought five trees and only one did not survive, however after making sure it would not recuperate I contacted customer service via the chat available on the website and they sent me another one for just the cost of shipping. Only took me about 5 minutes and they did not give me any hassle. The other four trees are doing amazing and I am definitely going to buy more.

Date of experience: May 20, 2022
Florida
1 review
0 helpful votes
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Satisfied in the end.
May 20, 2022

I received my order in a timely manner. It was in good shape when it arrived, as it was well packed. I found one tree labeled incorrectly, as in, had label for what I ordered, but was not the correct tree. I contacted company representative. After sending photos and multiple explanations, I got the issue across. They proceeded to send the correct item which I received inside a week. This is what good customer relations is all about. I'm a satisfied customer and would not hesitate to order from Fast Growing Trees.com.

Date of experience: May 20, 2022
Texas
1 review
0 helpful votes
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Very pleased customer since 2013
May 20, 2022

Ordering from FastGrowing is a pleasure. The website has beautiful pictures of their products, selection and checkout are easy and they get orders to you fast.

Date of experience: May 20, 2022
Michigan
1 review
0 helpful votes
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Sugar maple trees
May 20, 2022

Quick delivery, easy company to work with, answered any questions I had. Best

Date of experience: May 20, 2022
Florida
1 review
0 helpful votes
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Excellent prices, superb customer service!
May 20, 2022

Awesome service, will purchase other trees in the future!

Date of experience: May 20, 2022
Texas
1 review
0 helpful votes
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Great Plants and Service
May 20, 2022

Quick shipment - Incredible packing - Beautiful gardenia bush

Date of experience: May 20, 2022
Oregon
2 reviews
0 helpful votes
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Happy
May 20, 2022

I got some Trees and they came beautifully wrapped. The hydrangea is looking rough but I think that is more to how hot it was for the past couple of days and travel.

Date of experience: May 20, 2022
Missouri
1 review
0 helpful votes
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EXCELLENT VALUE
May 20, 2022

We recently purchased 2 trees and some ornamental grass. The products came to us well-packaged. We planted them and they have done wonderfully!

Date of experience: May 20, 2022
Pennsylvania
1 review
0 helpful votes
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Recent peach tree
May 24, 2022

Received a dead tree and have been trying to resolve with your customer service for a few weeks now with no success

Date of experience: May 20, 2022
Racheal S. — Trees.com Rep
over a year old

It looks like we have a replacement tree on its way! We're so sorry that it didn't recover!

Utah
1 review
0 helpful votes
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Came in great condition
May 20, 2022

This is my go to online nursery!
YEARS AGO I tried other online nurseries, but now I only buy from here!
The trees look great when I receive them. And, on the off chance they don't do well when planted, the 1 yr warranty is SO GREAT to have!

Date of experience: May 20, 2022
Illinois
1 review
0 helpful votes
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Helpfull Staff
May 20, 2022

I ordered 2 little lime Hydrangea Trees. They were both not in great shape when they arrived and small and we planted them right away. I have already received one replacement which has also been planted right away and so far so good. The other original one is not looking so good as leaves are turning brown and falling off and I am not seeing much new growth. I did by the warranty on both and am still within the 30 day window. Last Saturday I sent pictures of both trees and one was replaced this week, and was told I had to wait on the other. What else can I do to help the original one thrive? Since I bought the trees I have called every week and everyone has been very helpful. I really want these trees to work so who can help me?

Date of experience: May 20, 2022
New York
2 reviews
0 helpful votes
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Mixed Results
May 24, 2022

Some of the plants I received already had leaves turning brown and the roots were separating from the potting soil, seemed they had become excessively dry or overheated during shipping. It looks like the mulberry bush isn't going to recover. The other plants I ordered look like they are recovering (Blueberry, blackberry & Red Maple)

Date of experience: May 20, 2022
Racheal S. — Trees.com Rep
over a year old

We're sorry to hear that your mulberry bush isn’t doing well! We're reaching out privately to get some photos so we can get a better understanding of what may be going on!

District of Columbia
1 review
0 helpful votes
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My Garden
May 20, 2022

Plants reached on time and excellent customer support. Good website. Only problem is you have buy $120 pls then you will get free shipping

Date of experience: May 20, 2022
Florida
1 review
0 helpful votes
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D. O. A.
May 24, 2022

Tree was very wilted and dying when I received it. Never recovered and over the coarse of a week was dead.

Date of experience: May 20, 2022
Racheal S. — Trees.com Rep
over a year old

We are so sorry that your tree didn’t make it! We have reached out privately to help!

Colorado
1 review
0 helpful votes
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Convenient and healthy.
May 20, 2022

Having trees delivered was convenient. They seem healthy and are doing fine after planting, but I have found similar trees at quite a bit lower prices at the large stores like Lowes and Home Depot. I have to travel to reach these stores but will be where I go in future.

Date of experience: May 20, 2022
Italy
1 review
0 helpful votes
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Great Plants!
May 20, 2022

Fast shipping, clear communication, plants in excellent shape!

Date of experience: May 20, 2022
California
1 review
0 helpful votes
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Trees
May 24, 2022

Eastern red bud was a pour specimen. Tree as was shorter than requested.

Date of experience: May 19, 2022
Racheal S. — Trees.com Rep
over a year old

We're sorry to hear about the concerns with your tree when it arrived! We are reaching out to get some photos so we can assist you further!

Virginia
2 reviews
0 helpful votes
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Cherry trees
May 20, 2022

Trees arrived quickly and are doing great. They were packed well and arrived in great shape.

Date of experience: May 19, 2022
Texas
1 review
0 helpful votes
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Japanese Maple
May 24, 2022

Delivery was on time and was packaged with care! The tree came very healthy.

Trees.com attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: May 19, 2022
Racheal S. — Trees.com Rep
over a year old

Thank you for the review! Please let us know if we can do anything to make this a 5-star experience!

Pennsylvania
1 review
0 helpful votes
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Meh
May 24, 2022

Pricey and decrepit. The products very much leave something to be desired. However, if legitimately damaged, the company is very good at replacing.

Date of experience: May 19, 2022
Racheal S. — Trees.com Rep
over a year old

We're so sorry that some of your plants arrived with concerns and glad we could make it right!

From the business

  • +1 800-973-8959
  • Fort Mill, SOUTH CAROLINA, United States
  • Founded in 2003
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