Trees.com

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Trees.com
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Georgia
1 review
0 helpful votes
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Great customer service
May 21, 2022

Early on I was having some issues with my two trees thriving. I was given great advice, and the apple tree is doing great. However, they decided to replace the peach for me. It arrived quickly. Very pleased with the service.

Date of experience: May 21, 2022
Massachusetts
1 review
0 helpful votes
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Awesome customer service
May 21, 2022

I received my new trees and 2 were broke in half because of the delivery driver somehow folded box in half. I called and spoke with the company and they immediately sent me 2 replacement trees. Which were only minor damage on delivery. However, they have been getting new growth and seem to be doing great.

Date of experience: May 21, 2022
Washington
3 reviews
0 helpful votes
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Fast shipping and healthy plants
May 21, 2022

The wisterias arrived quickly and safely. The willow didn't survive. The string was wrapped around it and the main stem was cut off of air.

Date of experience: May 20, 2022
California
1 review
0 helpful votes
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Ordered my trees on Friday April 29th thinking they would ship out on Monday May 2nd or Tuesday May 3rd. We are now on Friday May 20th and my trees have still not shipped. The only updates I get are when I email them asking where my trees are and both times I got different reasons. First reason was something was wrong with one of the trees and second time was they were back ordered. If they were back ordered you would think a reasonable business would reach out to the person who made the order saying so before said person had to question them.

Date of experience: May 20, 2022
Racheal S. — Trees.com Rep
over a year old

We are so sorry for the delay in your tree! We have reached out privately with an update!

Iowa
1 review
0 helpful votes
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Great company to order from
May 21, 2022

Easy to use website and ordering was easy. I wanted a northern red oak and quickly found out that I could order it from this company.

Date of experience: May 20, 2022
Virginia
1 review
0 helpful votes
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Love our 2 cherry trees
May 21, 2022

Trees were in excellent shape and taller than expected. They got droopy for a few days but are doing much better after 10 days.

Date of experience: May 20, 2022
Texas
1 review
0 helpful votes
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Raspberry plants arrived Dead
May 24, 2022

We received the raspberry plants in a box a couple of weeks ago. The next day we removed them for planting. They are both dead!

Date of experience: May 20, 2022
Racheal S. — Trees.com Rep
over a year old

We are so sorry that your raspberry plants didn’t make it! We have reached out privately to help!

New Jersey
1 review
0 helpful votes
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Hoping for the best
May 24, 2022

Expected a more mature tree for the money. Looks like large weed with leaves. Received in tall box, upon opening discovers tree had a few broken leaf stems and the main stem was broken in half. I still planted it and hoping fore the best. Some leaves have been turning brown and some are decaying. Hoping tree recovers before 30 day guarantee expires. I could have bought a larger more mature tree locally for the same price.

Date of experience: May 20, 2022
Racheal S. — Trees.com Rep
over a year old

We're so sorry to hear how your tree arrived! Please keep us posted and we'll make it right if it does not recover!

California
1 review
0 helpful votes
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Mother's Day gifts
May 21, 2022

Arrived for daughters in law in a timely and perfect condition.

Date of experience: May 20, 2022
Texas
1 review
0 helpful votes
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Nice trees
May 21, 2022

I ordered 2 vitex trees and an elm tree and when they arrived the boxes were pretty beat up, but I took them out and got them planted and they are doing marvelous! I'm very happy with them and can't wait until they get bigger and provide much needed shade from the Texas heat.

Date of experience: May 20, 2022
Illinois
1 review
0 helpful votes
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Satisfied
May 21, 2022

It was easy to order and received my order promply they were packed very well and very easy to plant

Date of experience: May 20, 2022
Massachusetts
1 review
0 helpful votes
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Not much communication
May 21, 2022

I purchased insurance and not sure how that works. I'm concerned because my order took longer than promised and I am not sure if half of my order will make it. Although there was damage in transit, I understand the right care could be the factor. My trees look like they are getting better extremely slowly but can't help to think, how much better they'd be if the shipping was quicker and packaged better.

Date of experience: May 20, 2022
Texas
1 review
0 helpful votes
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Love the Blueberry Bush
May 21, 2022

The bush was easily purchased and arrived soon. So far it seems to be all right in its new home. It has not dropped leaves or berries. Now it is Wait and See!

Date of experience: May 20, 2022
Texas
1 review
0 helpful votes
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Best live plants ever
May 21, 2022

I've ordered many live plants your were very healthy and in great condition by far

Date of experience: May 20, 2022
North Carolina
1 review
0 helpful votes
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100 percent successful
May 21, 2022

Every tree I've ordered from. Them has survived and is doing well, and arrived in good condition

Date of experience: May 20, 2022
New Jersey
1 review
0 helpful votes
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Dead plants
May 24, 2022

Gave me bottom of the pile garbage plants that where dead I tossed them in the garbage they beat me. Don't buy any plants from this scamming place go to your local garden center

Date of experience: May 20, 2022
Racheal S. — Trees.com Rep
over a year old

We're so sorry to hear how your plants arrived to you! We are happy to help make this right but do need to see photos of the plants. We have reached out privately!

New Jersey
1 review
0 helpful votes
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Would not recommend your products..
May 24, 2022

I called and you were to get back to me. To date you haven't returned my phone call. I received the two trees I ordered. One was packaged very well the other in the same box was not. It was missing pieces and looked like it was about to die.

Date of experience: May 20, 2022
Racheal S. — Trees.com Rep
over a year old

We're so sorry to hear how your tree arrived and that it's not doing well! We have sent a private message to get some photos so we can take a look and help out!

Colorado
2 reviews
0 helpful votes
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Ordered Willow Tree
May 21, 2022

We are so impressed how the tree was shipped and that it is doing well we are getting a snow 5/20/22 we covered it with a lawn trash bag hoping it makes it!

Date of experience: May 20, 2022
Pennsylvania
1 review
0 helpful votes
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Fast growing trees
May 20, 2022

I ordered a flowering plum and a weeping cherry. The plum is doing well. The cherry arrived in burlap, but I could see that the roots were completely out of the soil. I planted it, and it is struggling. Most of the leaves are wilted. I called customer service, and they said they would extend the warranty for a couple more months. I think the soil in the burlap was too loose and allowed too much movement of the tree and the roots were damaged.

We will see what happens. I hope the tree survives.

Date of experience: May 20, 2022
New York
1 review
0 helpful votes
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Trees
May 20, 2022

My boyfriend and I we're very very happy w/our purchases. The 13 trees I bought look healthy, big and have been in the ground for 1 week now and knock on wood we're not seeing any stress from the planting. Shipping was wonderful, no damage whatsoever. Prices are compatible to nursery's if not cheaper. I would not hesitate in repurchase at later date and have already recommended fast growing trees to neighbors after there comments on how Great they look.

Date of experience: May 20, 2022

From the business

  • +1 800-973-8959
  • Fort Mill, SOUTH CAROLINA, United States
  • Founded in 2003
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