Trees.com

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Trees.com
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California
1 review
0 helpful votes
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To far from me
August 2, 2022

Got the plants and they were all wilted and some will not survive I think because it took too long to get here in California. If I ever order online again I will buy more local

Date of experience: July 26, 2022
Racheal S. — Trees.com Rep
over a year old

We're so sorry to hear how your plants arrived! We have sent a private message to get some photos so we can take a look and help out!

Washington
1 review
0 helpful votes
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Great Quality
July 26, 2022

As a Professional Landscape Contractor for Over 45 Yrs. I can Honestly say…
I'll NEVER Use another company again.
Fast Growing Trees was Great Quality Trees & Shrubs!
I'll ONLY Buy from them from now on,
5 Stars all the way

Date of experience: July 26, 2022
South Carolina
4 reviews
0 helpful votes
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Plant guy
July 26, 2022

Plants are very healthy and packaged perfectly for shipping.

Date of experience: July 26, 2022
Virginia
2 reviews
0 helpful votes
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Normally great turned TERRIBLE
August 25, 2022

Fed ex said they delivered a FGT order when they had actually delivered ANOTHER FGT order—totally fine. I've ordered so much thst I know FGT will figure it out and help me! So a replacement order was placed, but the staff member forgot the Buy two agent two free blueberry special—again, everyone is human, totally fine. So I actually wanted to see if I could exchange a couple items (same price for same price) and was told that was cool, and he set the exhange up. After a 90 min call, a supervisor may or may not have told him that he couldn't do this and then he didn't replace ANYTHING in the order saying that a supervisor would call the following day. Um, what? I had already emailed back and forth over 2 weeks and spent over 2 hours on the phone and now they are saying that they won't do anything until the next day. What?! Why?! It was a huge waste of my time and I was told we could do a very simple exchange, and then after two hours I was like okay just replace the exact order and never mind bc I just didn't have the time to keep going back and forth. But then he couldn't/refused to even do that! Then a supervisor was supposed to call me this afternoon and so far—no call.

Date of experience: July 26, 2022
Florida
2 reviews
0 helpful votes
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Great customer service
July 26, 2022

Had a. Issue. Not their fault! They fixed it. Would recommend them.

Date of experience: July 26, 2022
Pennsylvania
1 review
0 helpful votes
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Poor stock
August 2, 2022

I had ordered 4 plants. They were planted within 3 hours from delivery by FedEx. One was dead on arrival, of the three others only one is still (a little) alive. Poor quality plants. Lesson learned.

Date of experience: July 26, 2022
Racheal S. — Trees.com Rep
over a year old

We're so sorry to hear how your plants arrived! We have sent a private message to get some photos so we can take a look and help out!

Utah
1 review
0 helpful votes
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Two different trees
July 26, 2022

Bought a peach and a black gum maple. Peach took a week to stabilize and start growing. Now doing well. Even came with a peach on it!
The maple is a different story. The top was already burned as well as 1/3 of the leaves. I get it... hot as hell everywhere these days. My location for it gets quite a bit of sun as well. We'll see... Hasn't died yet, but it's not thriving yet either.
This company is great. I know I can return anything I order.

Date of experience: July 26, 2022
Ohio
1 review
0 helpful votes
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So far so good
July 26, 2022

Ordered small trees so no fruit this year but they look like they're in great shape and doing well!

Date of experience: July 26, 2022
Missouri
3 reviews
0 helpful votes
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Great tree and great service!
July 26, 2022

Tree was delivered quickly and was in great shape! We got it planted the next day. It has been planted for two weeks now and it is doing well.

Date of experience: July 26, 2022
Minnesota
1 review
0 helpful votes
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Peaches
July 26, 2022

Trees came in excellent condition and are growing nicely. Well worth the extra price. Will be ordering again.

Date of experience: July 26, 2022
Illinois
1 review
0 helpful votes
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Great customer service.
July 26, 2022

First trees I bought from them didn't make it. They sent me another tree free of charge which they didn't have to do. Hopefully this one will make it.

Date of experience: July 26, 2022
Colorado
1 review
0 helpful votes
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Wish I had bought from a local nursury
July 28, 2022

So many problems that I've lost track but here's the jist. Ordered two apple trees and two peach trees. The apple trees arrived - the bottom half of one tree and the top half of the second tree. One peach tree died. Called support for replacements. Fed Ex (their shipper) took about 10 days to deliver. Throughout this ordeal all but one Fed Ex shipment arrived late. Got one apple tree that took and is doing well. The second apple tree - all the leaves were dried up. Called support and they said to wait another month and see if it comes back. It did not and they sent a replacement which Fed Ex, for once delivered on time. It's been in the ground for 3 weeks with no sign that it will grow. Had to replace one of the peach trees and after about six weeks, I still can't tell if it will survive. I could go through my emails and get a more accurate description and timeline for all of this but I've already put in too much time dealing with this company. I'm sure glad I bought an extra year of warranty - one month would have been a joke. I will never buy another tree from not-so-fast-growing trees.

On a more positive note - their help line support staff were very sympathetic and readily provided replacements.

Date of experience: July 26, 2022
Racheal S. — Trees.com Rep
over a year old

We're so sorry for your experience and have reached out privately!

New Mexico
1 review
0 helpful votes
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Great experience working with them and nice trees.
July 26, 2022

Excellent service and quality trees. Happy with outcome.

Date of experience: July 26, 2022
Colorado
1 review
0 helpful votes
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Beat up and died two days after planting
July 28, 2022

I purchased three trees, two of which were very beat up and died within two days of being planted. I do have quite a bit of a green thumb so I am very dissatisfied with my purchase. Per the website I cannot return the plants or get my money back.

Date of experience: July 26, 2022
Racheal S. — Trees.com Rep
over a year old

We're so sorry to hear how your plants arrive! If you ever have concerns upon arrival, please let us know right away so we can help! We have reached out privately to help!

Indiana
1 review
0 helpful votes
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Great service
July 26, 2022

Responded within hours of my concern and solved the issue i had promptly. Thank you

Date of experience: July 26, 2022
Nevada
1 review
0 helpful votes
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Not as expected
July 26, 2022

I ordered a gif leaf houseplant, 4-5'. I received a 6' plant outgrowing it's container so needs to be repotted and definitely won't fit the area I intended it for.

Date of experience: July 26, 2022
California
1 review
0 helpful votes
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Girls Just Wanna Have Trees!
July 26, 2022

I've ordered several trees for my granddaughter who loves growing things. They arrive in a timely fashion and are healthy and growing.

Date of experience: July 26, 2022
Georgia
1 review
0 helpful votes
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Very setisfied
July 26, 2022

Trees were great. Bugger then it was described. And all of them survived and are doing great.

Date of experience: July 26, 2022
California
1 review
0 helpful votes
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Dissatisfaction
July 28, 2022

My tree showed up looking close to dead and I called for a replqcemtne but the girl gave me some other number to call and send them a picture or the tree. I decided to plant it and hope it does well since I bought a one year warranty on it. But the tree has crispy leaves loooijg terrible and I was very disappointed paying a couple hundred bucks for some near dead tree being delivered

Date of experience: July 26, 2022
Racheal S. — Trees.com Rep
over a year old

We're sorry to hear that your tree isn’t doing well! We're reaching out privately to get some photos so we can get a better understanding of what may be going on!

New York
1 review
0 helpful votes
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Nicely done
July 26, 2022

Great plants on time and ready to plant. Perfectly perfect

Date of experience: July 26, 2022

From the business

  • +1 800-973-8959
  • Fort Mill, SOUTH CAROLINA, United States
  • Founded in 2003
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