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Arrived with the top leaves brown. Within a week of planting, the other leaves are turning brown and falling off.
Very happy. Great turnaround time. Great customer service.
I have twice used this company to send bereavement gifts to friends. I am a fan of planting a memorial. Not only is the delivery faster than quoted in both instances, the products have been absolutely gorgeous - exactly as pictured on the website, which is not easy with a living thing. But the customer service is why I will continue to return. When I say friendly, responsive, kind, helpful, it's only because I can't think of better words! Tina C is a gem. Will definitely return.
We ordered 2 ginkgo trees a few wks ago that were broken and in pieces. Fastgrowingtrees quickly replaced them, but unfortunately, they too, arrived broken because one of the plastic zip ties had broken in transit and the root ball of one tree slid in the box and broke the top and limbs off of the other tree. Once again, the company was good enough to ship replacements, and this time the trees were shipped separately. Both arrived in excellent condition in spite of the fedex driver standing the box upright on my front porch rather than laying it flat, as indicated. The trees are healthy and beautiful, and I am very pleased with how promptly customer service resolved the problems.
Ordered a willow oak from FastGrowingTrees.com to replace a huge oak taken out by a storm. When it came, I was hesitant about planting, but I did anyway. Every time I looked at the tree I saw the double leaders. Tree had a single trunk only about 3 feet up, then went to competitive double leader. What will happen when tree gets some age on it, the tree is prone to split. Called company back and after several conversations they sent me another tree. They told me they would be sure it was correct. Pulled up first tree getting ready for replacement. When it arrived, the same problem. Never again! I looked up local nursery who sells wholesale only to request one of their local dealers to buy a tree. The nursery told me they would sell me a tree in October when it is the beginning time of year to properly transplant. I'm getting a tree with a 6 inch circumference, 1 inch from FGT, and 4 times as high for about twice the money. With a single leader or trunk. Went to nursery and verified. I can sit in shade next summer!
We're so sorry that your replacement wasn't what you expected! We're reaching out privately to help!
I was looking for a tree to fill in a vacant spot in the garden and stopped by Fast Growing Trees. Within 2-days I had my new addition and it was perfect! Well packaged and nice planting instructions were included. I will definitely be a return customer! I highly recommend them to everyone!
This is my first time ordering it has gone smoothly. I ordered a peach tree it came to me very quickly. It was in great condition and packaged well.
FGT says they have no record of my purchase of 2 avocado trees, 2 kumquat trees, and a tangelo. I bought the avocados several years ago, and the kumquats just last year. I bought 3 more citrus trees this year, and that is all they have record of. I've never bought from anyone other than FGT. I have issues with the avocado tree I wanted to consult with them. They wouldn't talk with me. I'm going to go back through my records as I am 100% positive these I bought from them. I've never shopped with anyone else. Anyhow, it seems to me they should have given me the benefit of the doubt. I just dropped almost $200 with them on the latest order. Not impressed.
We're so sorry to hear about your experience and we're reaching out privately to help!
The representatives are thoughtful with their responses, and have a vast knowledge base and expertise in plants! VERY impressed!
Easy to use website, product was received in a timely manner and was packaged very well and the instructions were very clear and accurate.
Trees came very quickly. Trees were healthy when they arrived. Very happy with the purchase.
My purchasing experience was great. One of the cherry trees is not that healthy. Will see if it survives and how the return process works if it does not.
We ordered 7 items from them and online. The picture look big and nice. When receiving it… the flowers and plants look dead and very small!
We're so sorry to hear that your plants were not what you had expected! We are reaching out now to get some photos so we can see what you received and offer some assistance!
One of the trees arrived in mulch only nothing else. It looks pretty bad, doing my best to keep it alive, only time will tell. Other tree is looking OK.
I ordered a Orange Bird-of-Paradise plant. It arrived on time in perfect condition. Can't get better than that!
Amazingly fast delivery. Excellent packaging. Trees were tall, straight, and ready to plant.
I ordered two cherry companion trees and two pecan trees. The shipments were delayed in transit and the boxes arrived extremely damaged. Of the two cherry trees neither was tagged to differentiate from the other, so as one has continued to deteriorate I don't know which of the two species I need to try to replace. I'm saddened that one of these is not gonna thrive.
I was putting in new landscaping and was having trouble finding the desired plants in our local stores. FGT had what I was looking for and said delivery would be quick. Once ordered, the tracking was good but the plants, some from west coast and some from the east had a couple of delays in shipping and it took two extra days to arrive. With record heat in the region I was concerned how they would arrive. When they came they were packed really well and the root balls were still moist but very warm. The blooms that were on the plant when packaged were all dead, dried and spread in the box. After ordering, the nurseries here started to get new shipments of everything I was needing. The nurseries here have larger plants for the same price and most are in full bloom. The FGT plants have been in the ground for two weeks now and are starting to bloom and take off. In a few weeks, I think they will be where the plants are now in the stores that I can purchase for the same price.
The trees are fresh and good Quality the customer service I am very happy with fast growing tree
The tree arrived in pretty good condition, i planted it right away in a very large redwood planter box in semi shaded area with a sun screen roof, i followed planting instructions, it perked up right away, for about the next 3 weeks it looked great, then all of sudden it started turning brown, i took a leaf sample to nursrey, he said it will come, needs more water, i was watering every other day, i was in fear of overwatering, now i am water twice daily, about 40% of brown is gone and green is coming back
We're sorry to hear about the concerns with your tree! We are reaching out to get some photos so we can assist you further!