Trees.com

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Trees.com
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Texas
1 review
0 helpful votes
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Disappointed.
August 4, 2022

Product is not a good product and is overpriced. Arrived on time but trees are puny and skimpy.

Date of experience: August 1, 2022
Racheal S. — Trees.com Rep
over a year old

We're so sorry to hear that your plants were not what you had expected! We are reaching out now to get some photos so we can see what you received and offer some assistance!

California
1 review
0 helpful votes
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Not Happy
August 1, 2022

Arrived nearly dead-lightly pruned to remove dead branches to where they were just green. Not looking so good- debating taking out of ground but will continue to nurture & hope for best. Really had been excited about addition to very visible garden!

Date of experience: August 1, 2022
Pennsylvania
1 review
0 helpful votes
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Highly recommend!
August 1, 2022

Shipped so fast, very well packaged - beautiful, BIG plants. Can't wait until next spring to see the flowers - well worth the price!

Date of experience: August 1, 2022
New York
1 review
0 helpful votes
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Best value for your money
August 1, 2022

I have only positive things to say about Fast Growing Trees. I purchased a serviceberry tree this spring 2022 along with a warranty. The warranty was an extra $12. That was the best decision I made! The tree unfortunately died because I was a novice at tree growing and didn't realize how much water the thing needed to survive. So I called Fast Growing Trees super helpful customer service line, and they sent me out a new tree. It turned out that for the replacement tree, they sent me the multi-stem bush variety of the serviceberry. I called them back to explain that I wanted a tree for my front yard and not a bush. So they told me to keep the bush and they would send me out a new single stem tree! Two for the price of one! All I can say is you can't go wrong with this company. They are legit.

Date of experience: August 1, 2022
California
1 review
0 helpful votes
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Dead plants
August 4, 2022

Plants arrived dead company didn't respond when asked

Date of experience: July 31, 2022
Racheal S. — Trees.com Rep
over a year old

We are so sorry to hear how your plants arrived and that we didn't receive your email! We have reached out privately to get those photos so we can assist you in making this right!

Texas
1 review
0 helpful votes
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Satisfied
August 1, 2022

Great customer service! They care about their products.

Date of experience: July 31, 2022
Ohio
1 review
0 helpful votes
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Ketchup and mustard rose bush
August 1, 2022

The process was good. I was a little bit disappointed on how my rose bush came. I had several branches broken and it was really dried out. It did bloom a couple days after and i have transplanted it into a new home. So, i hope it will turn around and fill out more.

Date of experience: July 31, 2022
New Jersey
1 review
0 helpful votes
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Healthy, sturdy barberries
August 1, 2022

Ordered a Crimson Pygmy, as well as a Rose Glow Barberry to replace bushes suddenly being devoured by deer after a 2 decade history of being left alone. The shipment arrived quickly, was well packaged, and both plants are in great shape and doing well so far.

Date of experience: July 31, 2022
Florida
1 review
0 helpful votes
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Decent plants. Could be better.
August 4, 2022

Decent looking plants but have been having issues with very poor root development and no support for most fruit trees I bought.

Date of experience: July 31, 2022
Racheal S. — Trees.com Rep
over a year old

We're sorry to hear about the concerns with your plants! We are reaching out to get some photos so we can assist you further!

Wyoming
1 review
0 helpful votes
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Trees are growing. A lot of good route structure and healthy leaves.

Date of experience: July 31, 2022
Oregon
2 reviews
0 helpful votes
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Quality plants
July 31, 2022

Trees were in great shape when they arrived. And fast delivery.

Date of experience: July 31, 2022
Massachusetts
2 reviews
0 helpful votes
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Delivery not so good—customer service better
August 4, 2022

Our box was delivered night on a particularly hot night and left on our walkway upside down. This really wasn't a good start for the plants. Customer service is providing recommendations on how to care for variegated dogwood—the hibiscus bounced back quickly. I'm to wait three weeks before calling again. At this point, I think August will be difficult for this plant to thrive since it's typically a very hot month for us. I would prefer a spring delivery of a replacement plant that will have better chance of surviving. I paid extra for the guarantee and am glad that I did!

Date of experience: July 31, 2022
Racheal S. — Trees.com Rep
over a year old

We’re so sorry to hear how your plants arrive! It’s very common for plants that are shipped to arrive like this but they typically begin pushing out new growth in just a few weeks. Keep us posted and we’ll make it right if they do not bounce back!

Nevada
2 reviews
0 helpful votes
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Great products, greater service!
July 31, 2022

I ordered a couple 3'-4' Ice Cream Banana trees from Fast Growing Trees; they arrived fairly quickly, and they were 6' tall! Unfortunately with the record heat wave, the trees were struggling a bit. I let them know this and they immediately sent me two replacement 3'-4' trees, which arrived in less than 48 hours, and were 6' and 7' tall each! Amazing condition, and they took to soil very quickly. We just started monsoon season (but are on top of a hill) so hopefully the bit of water gives it a good head start!

I ordered a couple Meyer Lemon and a couple Navel Oranges also; I can't wait to get them planted!

Date of experience: July 31, 2022
Minnesota
1 review
0 helpful votes
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Nice! Delivery address us new development. If needed delivered person can call 385 3312

Date of experience: July 31, 2022
District of Columbia
1 review
0 helpful votes
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Overcame Stumble
July 31, 2022

You sent the wrong tree but were very helpful by phone sorting that out. I kept the tree because it was a birthday gift for the next day. Your very helpful employee ensured I got a refund because the new tree was on special at that time. Received excellent advice on how to care for the tree during the torturous heat wave we were enduring when the tree arrived. Despite the initial mistake, your recovery and everything after that made up for it.

Date of experience: July 31, 2022
New Jersey
1 review
0 helpful votes
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Trees died in the matter of a week
August 4, 2022

Came in small box all piled on top of each other. Trees are all dead a week later.

Date of experience: July 31, 2022
Racheal S. — Trees.com Rep
over a year old

We are so sorry that your trees didn’t make it! We have reached out privately to help!

California
1 review
0 helpful votes
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Bad experience
August 4, 2022

2nd tree was 2 weeks later and dead on arrival, when I called to inquire on delay, customer service person was flippant and sounded like she really didnt want to help

Date of experience: July 31, 2022
Racheal S. — Trees.com Rep
over a year old

We are very sorry to hear to hear this and are looking into what happened.

Missouri
1 review
0 helpful votes
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Very Happy!
July 31, 2022

Ordering is very easy. All the trees I've ordered have arrived quickly, well-packaged, and in excellent health. All continue to thrive with the care suggestions from the website. I look forward to ordering more next Spring.

Date of experience: July 31, 2022
New York
1 review
0 helpful votes
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Inconsistent Quality
August 4, 2022

I think my most recent purchase is my third with Fast Growing. I was always satisfied. But the banana tree I recently purchased was the saddest banana tree I've ever seen. I cannot believe it past your quality assurance. I cannot believe someone actually made an effort to pack this tree with one one shredded leaf in a box and then ship it to me. It was clearly unacceptable. Then when I called, I was told that YOUR policy states that I am responsible of shipping this dead tree for return and PAY extra money to re-stock it. So, is it your practice to ship dead trees in the hopes that the buyer will just keep it to avoid paying more?
After a long chat- I was given a replacement tree. The original tree I was given is officially dead... The second was is doing ok.
While my past experience was good and made me a repeat customer, this recent one was not good at all. I have a few things I want to buy from your company but am hesitant now

Date of experience: July 31, 2022
Racheal S. — Trees.com Rep
over a year old

We are so sorry for your experience and we're taking a further look into this!

Texas
2 reviews
0 helpful votes
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Cray Murtle
July 31, 2022

The Cray Myrtle I order came dry, dead-looking. I planted it anyway hoping it will survive.

Date of experience: July 31, 2022

From the business

  • +1 800-973-8959
  • Fort Mill, SOUTH CAROLINA, United States
  • Founded in 2003
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