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My first avocado tree was struggling up to two weeks after I received it in the mail. I called the recommended number for advice. I was told it might survive but regardless a new tree was sent to me immediately. I did purchase the warranty. The lady I spoke to could not have been more helpful. She was respectful, sympathetic and extremely resourceful.
I have received few dead plants and I reached out to support team with photographs sent upon request and nothing was done so far. She even suggested to plant it which I did and it's no more growing.
I called Fast Growing Trees to see if the Dwarf Italian Cypress was in their stock in South Carolina and was told Yes they are. However, after placing the order for (3) 4-5 foot tall trees I find that they were not in stock and had to be shipped from Northern California. Because these trees will be planted in Florida, and they're supposed to be trees for a deep south climate, I wanted trees grown in the south. The (3) trees on order were shipped in two boxes. One box was delivered (7) days after shipment, the other box isn't here yet after (10) days so I am wondering what condition the trees will be in when they arrive.
We're so sorry to hear this! We're reaching out to you to help!
We order four trees, all came in a timely manner and were bigger than we expected but that was great. The instructions included were clear and simple, along with the long term care instructions on the website, we feel ready to have happy trees - life-long.
I have bravely ordered a couple of apple trees. They appear to be off to a healthy start, but the proof will be in later production of apples. I sure hope that this contrasts with my horrible experience with passion fruit plants. I bought two. One died quickly and was replaced. In time, the replacement and the other original also died. I went to a local nursery and planted a passion fruit bought locally. It is thriving in exactly the same location as the three that died from FastGrowingTrees. Frankly, I should have been refunded for those dead passion fruit plants. They weren't cheap.
The landscaper told me to buy trees by pot size. This site seems to sell by years old. I got the older trees but they arived with very small pots so I don't know what I got. I'm not sure if they are just in small pots for transport. So far the citrus are doing poorly they look near death and the bottle brush, eucalyptis, pomagranite, and olive look really happy. They are all getting plenty of water but it has been hot so hot. I made some shade fir the citrus but not sure if they will pull through. Fingers crossed.
When consulting website it said working on the order.
When called up to see why taking so long was told already shipped
Then was told to contact FedX myself as the system said incomplete.
After calling FedX told damaged in transit. Now FGT tried to charge me freight for replacement.
Now feeling loved here.
Trees arrived in perfect condition, well packaged. Planted them over 3days. Thriving 10 days later. Will update in 30 days.
I bought these flowers thinking they would produce thes beautiful flowers quickly, however it just looks like a green plant with no blooms or even a start of a bloom
We're sorry to hear about the concerns with your plant! We are reaching out to get some photos so we can assist you further!
3 out of the 4 plants I ordered died within one week of delivery. The one that survived was a lemon tree. And the state Department of Agriculture knocked on my door yesterday and confiscated it. Apparently my state does not allow citrus trees grown in other states. I literally had to dig it up and hand it over. Will not do business with them again.
We are so sorry to hear about your experience! We've reached out privately to get some photos!
Very professional staff. Ordering process was seamless. Plants delivered directly to my door in excellent condition. My only complaint is that my order was split into two, therefore there were two separate deliveries at different days. Four plants from my order were overlooked and did not get shipped, however I received a full refund without any problems.
I ordered 36 arborvitae trees and they were delivered and I had them planted the next day I am hoping for a solid green fence to completely block out the people next door in a couple of years
I was extremely happy with the shipment the trees were in excellent condition packed very well planted right away and they look awesome.
Easy To Order and Great Customer Service! The Trees We're A But Beat Up From Shipping, But Bounced Right Back
The trees arrived well potted instead of a bare root.
Crushed queen palms O paid 89 dollars each for. One died and one is dying now. Never buy from th again
We're so sorry to hear how your palms arrived! We have sent a private message to get some photos so we can take a look and help out!
We ordered a veranda banana tree, and it came quickly in good shape.
I bought my mother a Hass Avocado tree from y'all, and that thing has lost almost all of it's leaves. It started as soon as we got it.
I won't beat around the bush,, this is the biggest piece of $#*! I've ever spent money on. You should be ashamed. I contacted your support team, and they suggested the scratch test on the bark. I did that. This tree can suck a root!
I'm not happy..
We're so sorry to hear about your experience when reaching out! We have reached back out to get some additional info about the tree so we can help get it turned around!
Aisha was amazing and replaced our dead trees with no problems.
My order was processed, shipped & delivered very fast. Plants arrived well packaged with no damage
We’re so sorry to hear how your plants arrive! It’s very common for plants that are shipped to arrive like this but they typically begin pushing out new growth in just a few weeks. Keep us posted and we’ll make it right if they do not bounce back!