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I think I may have driven them nuts! Called several times to make changes on orders, add / delete, shipping times and they have been so accommodating and patient with me I am incredibly happy with all in customer support / service! The items have not shipped yet, due to arrive end of September/ 1st of October so can't speak to product yet.
I ordered a 19.00 tree and a 69.00 tree. They arrived and ate the same size…
A ew days after I potted my avocado tree, the leaves started to turn brown and fall. I was concerned and immediately contacted customer service. As requested, I sent them a picture of what I was concerned about. The service rep explained what was happening and gave me a couple of suggestions and ask me to give it a couple of weeks at which time if the tree didn't improve, I'll get a new one. The tree has indeed recovered and it now looks great and well on its way to a healthy growth.
Very nice frees shipped fast and packed very well.
All went well, received as expected. Plant was in great shape.
Direct and professional. Follow up/coordination between customer and sales rep apparently ended when the customer completed the order and provided payment, I am no expert on planting a newly developed tree and wished for a bit more direction/suggestions from the sales, support rep.
Hoping the plants grow in soon. We have terrific heat and not enough water or rain here in the west!
Unable to find a young lemon tree or verbena in my local nursery I turned to google! Thankful I found what I was looking for. I received quick delivery and the plants were in good shape. After a day of sitting in water they looked perfect!
Thank you!
Received trees plants on time. Always in good shape. Any plant lost was replaced. Questions about care answered
The Florida department of agriculture is coming tomorrow to confiscate and destroy the plant you sent me because apparently it is illegal to import a citrus into Florida. I'm not an expert, I just assumed if you were going to send them to me it was legal. I'm out $211, and subject to a fine.
The tree was small, but I expected this because I had limited funds to spend. The uppermost leaves were shriveled, and one (small) lower branch was dying or maybe dead. However, since I opted for the warranty, I planted my tree, am watering diligently, and will hope for the best.
Tree arrived expertly packaged and in good condition
Planted and looking happy.
Shipped safe and secure. Healthy tree. Excited to see it grow. Will buy from you again. Thank you ohio usa
Tree was expected after 2 days, but arrived over a week later. Tree was in excellent condition, so no other improvements needed.
I ordered two Pear and Two Apple trees. One of the pear looked rough and one apple looked almost dead. I contacted them and submitted pictures. Without argument they offered refund or replacements. I asked for replacements because I still wanted trees. I received replacements two days ago. They are doing okay but we'll know more in a week.
My first banana tree was damaged in shipment and mishandled by FedEx, but FGT quickly made it right by shipping out a new plant! It looks much better than the last one, and I'm grateful. Thanks FGT!
Simple i knew what I wanted
I found there site ordered it and it was delivered exactly when they said it would
The tree is in good shape and will see how well it grows
Easy to order. Fit description. Good online assistance
Last year I ordered two plum trees, and they were perfect. The cherry trees I ordered were less so. The problem? Do NOT order the 6' - 7' trees. They are crammed into a box too small and the tops are dead with broken stems. Buy the 4'-5' trees. They arrive in excellent condition.
I trust them to provide healthy and quality plants.
We're so sorry to hear that your trees were not what you had expected! We are reaching out now to get some photos so we can see what you received and offer some assistance!