Trees.com

I wrote an email and never got a reply from customer support about the issue and they want me to rate them?

I purchased the cold hardy Kiwi package with 3 female and one male pollinator package for $100. The three female plants came and were in great shape. The male came as a nearly dead stick. They replaced the male which was a good thing only to receive another male that was in sad shape too… Better than the first but not by much. Nothing like the condition of the female plants! I'm not sure either of the male plants will make it and will try to baby them indoors before planting them outside next spring. Fingers crossed!

Delivered in solid packaging. Doing great, even after being in a box for 7 days

Very pleased with plants. Outstanding customer service.

I ordered a tree as an engagement gift for my sister. While I understand that transport can be unpredictable during the heat of the summer, the tree arrives damaged. The customer support system was ineffective as the form submission online was broken and the representative I spoke to was unable to assist without visual proof. Email correspondence finally worked, but this was only after 2 other methods were exhausted. An appropriate feedback service system should be in place to support and address feedback especially when purchased may be tied to special occasions and needs.

The trees were delivered in loose soli, not even around the root ball. The trees had no leaves.
I will not be ordering from you again.

I've tried a couple of plant shipping services, and fast growing trees is one of my go to's now. I've ordered a few plants, and the get herein in decent shape for how far they are traveling (east coast to the northwest). The issue I had with one plant was discussed with me by a real person and resolved quickly. I also appreciate that they use real soil instead of mostly wood chips.

Discussing my trepidation due to the weather factors in our city was
A breeze with the congenial and knowledgeable associates. They helped with planting and Transplanting

We received notification of arrival, followed easy planting guide, and aftertwo weeks our tree has new growth.

Bought 6 ft cherry tree that came very dried out. Then was sent another and it was very dried out. I want buy any thing else from fast growing trees.

Great healthy trees! All the trees were robust and healthy. Love them!

I watered right away per instructions and planted next day, it still looks ok but not good or healthy. Hopefully it will get better. It has been a couple weeks now.

I ordered 5 trees from fast growing trees. One palm tree was never sent to me and another one (banana tree) was diseased and sad looking when I received it. I called customer service right away and they we great. They sent me the palm tree and a replacement banana tree after I sent them pictures of how sad this poor tree was. Both arrived about 4 days later in decent condition. The trees are all doing well but shipping was a bit harsh on them. I'm not sure if I would order from this website again for this price.

Any time I've ordered from them I received what I bought. My roses last year after year.

They tree and shrub I received looked healthy as far as I could tell. However, they shipped them together in the same box. They were tied to the opposite sides of the box so one was hanging above the other. Due to shipping them like this, the tree came damaged with a broken branch and the shrub was also damaged with more than half of leaves missing. If I ever order again, I would do one item per order because they will get damaged in shipping.

The trees were delivered as promised. I would recommend to friends.

The people could not be nicer and more accommodating. However, the majority of plants I have purchased over the last few years have died. I replaced the yellow rhododendron 3 times. I received the 4th plant just recently and I'm trying to figure out where to plant it so it won't die. The third rhododendron made it through the winter and bloomed beautifully in the spring... but died over the summer. I also purchased a red azalea just recently and it has also died. So, I think in the future I will stick to my local nurseries.