On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Read more about our Review Guidelines and the process we have against fake reviews.
Beautiful Rose tree delivered in great shape. After a week it is starting to bloom out already.
Thanks, for making it so easy.
I sent an email did get any response not a good service
Tree was shipped expertly and well prepared for the journey. The tree was exactly the size described and in good health. Was fearful of ordering online, but this company knows what it is doing and knows how to prepare trees for shipping.
The employees I interreacted with genuinely seemed to enjoy their workplace and were incredibly helpful. I have used the site many times this year and this was the first time I needed employee assistance. They went above and beyond!
I called to ask for advice on my Meyer Lemon Tree/Bush. I explained the problem and all the things I tried to make it survive. I was asking what I could do to help my plant. The lady looked and verified my account and said she would just activate my warranty (I had purchased a year warranty) and send me a replacement plant. The replacement plant came so fast and it was in great health. So far it is still alive... LOL I am beyond pleased with this wonderful company! They keep their word.
I received both a hass and a cold hardy avocado. It both came in perfect. Growing in pots. I plan on planting in the ground after the Winter. Thanks for great products and great service
I ordered a variety of tree that I thought would survive in my zone, but a day later talked to a local nursery and found out that it is too cold here in the winter for those trees. I called fast growing trees and wanted to cancel my order. I talked with a live individual that was very responsive and was able to cancel my order without hesitation or question. I was very pleased with the ability to talk to an actual person about my issue.
Tree died in two weeks. Followed directions to the letter
We are so sorry that your tree didn’t make it! We have reached out privately to help!
Great customer service and product. The tree is beautiful and growing well.
I ordered the biggest option for a hybrid poplar and it was a stick with seven leaves. Awful rip off. We threw it out.
We're so sorry that the replacement was in better condition and we hope to make this right. We have reached out privately!
Paid up for the larger specimens. However Chinese Pistache was skinny with tiny root ball. Kay Paris Magnolia 5-gallon was more like a 3-gallon. With that said, they are in the ground and look healthy. Time will tell. I like that FGT only sells male trees (according to chat) and something they should market. Lastly, the small hibiscus (impulse buy) is potted and already flowering. If the trees look great next year, I will be a lifelong FGT customer for sure. They make it easy to obtain hard to find trees.
I was a little bit disappointed in the tree I got.
There were no branches on one side and they had been cut short on the other side. Hope they grow back.
Arrived well packed and quickly. I could not find a Sycamore tree at my local nurseries, so I ordered online.
I bought a full size corn plant from your internet. It was pretty expensive. I received the order a couple of weeks ago. The plant I received looked terrible. It was severely wilted and had a lot of dead leaves on it that were going to have to be cut off. I called and spoke with a gentleman, sent him pictures of the plant and described to him what it looked like. He advised me that the plant wasn't damaged enough for a refund and gave me 10% off of the plant. He said that after I reported it it should come back to life. It's been 2 weeks since I reported it. It still looks the same. To make it halfway decent I am going to have to cut off several leaves, which will make the plant look chopped up. There's no way that the dead leaves will recover. At this point I wish I gone to Wal-Mart to buy the same plant at a lot lower price. The reason I purchased it from you in the first place I thought I would receive a beautiful and healthy plant. But what I received from you was below anything I would have purchased at any other store. It would have been displayed in the damaged area of the store at a severely reduced price which I would have never purchased. I feel I should have been sent a new plant. But the getalman I talked to didn't agree. I wont be purchasing anymore plants from your company. I was and am very disatisfied and disappointed with the whole situation.
Deborah Jensen
8 Conifer Dr.
Columbia MS *******
Order number *******010
We are so sorry to hear about your experience and that the plant has not improved since its arrival. We've reached out to further assist you under our 30 day guarantee!
I love I plants. All in good condition upon arrival. Was a bit disappointed on the sizes ordered.
We're so sorry to hear that your plants were not as large as you had expected! We are reaching out now to get some photos so we can see what you received and offer some assistance!
Arrived on time and in good condition. When I'm tasting my cherries I'll reply again
Beautiful trees and immediate replacement of tree damaged in shipment. Very happy.
We ordered 8 arborvitaes and they arrived healthy and in good shape. As described, they were between 12" to 24", none shorter and none taller. We paid for the guarantee so time will tell if the trees thrive and stay healthy.
My orders arrive with nice packaging and fast delivery. Unfortunately one tree has damaged root and dying. Happy about the FastGrowingTrees.com staff fast replies about my concerns and refund without issues.
The associate helping me was very knowledgeable and determine the best tree for my soil conditions. The trees I intended to buy would not have survived in teh rocky soil I have. The associate suggested a type of bamboo that would tolerate my soil
We are so sorry to hear how your tree arrived and that we didn't receive your email! We have reached out privately to get those photos so we can assist you in making this right!