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I ordered this tree in mid November and didn't receive it until almost the middle of December. Almost a month. That's insane! I received so many different responses from customer service on when it would ship and each time it was different. I don't plan on purchasing from this company or recommending it to anyone.
It was a positive experience and I would repeat again if our church needed more trees in the back of the church.
The tree was dead when it arrived. What can be done?
Had a few questions about the trees when they arrived. I emailed the customer service team and they responded quickly and accurately to multiple email questions. Trees appear to be excellent quality as well.
Called and spoke with a helpful staff member on selecting the best tree for birthday gift. Delivered on time and trees were received in good condition.
Always arrive quickly and in excellent condition. Don't hesitate to purchase from these folks!
Ordered three times over the past 3-4 years
Never get disappointed!
Twice I ordered a tree twice delivered dead.
Looking for a full refund
Fast shipping and a really great tree for the price!
I made the purchase on November 21 and was led to believe the transit would take about 5 days but due to circumstances it took 10 days. I was worried that the plant would dry out but it arrived in excellent condition because the staff had prepared the tree well.
Majesty palm which had been damaged in shipment was promptly replaced.
I ordered a cherry tree as a gift and was very pleased with the quality and on-time delivery.
Bought on line after the hurricane. Delivered quickly
I sent this Banana tree to my sister as a birthday gift. She was excited about the tree and took a picture of it. I was disappointed to see some leaves on the new plant already fading and had yellow spots. I was going to send a picture. She called me last week to let me know the tree was growing fast and already had new leaves blooming. I have bought numerous Banana trees in my life and they always died. I'm hoping hers will do better in TX.
My bay tree came with new growth on it and as lush and green as you could get!I'm so happy.
So far so good arrived in Lois condition easy instructions
Very helpful on phone. Overall outstanding fulfillment.
The cherry trees look fantastic, but it was November in Oklahoma, when we received and planted them! I would love to receive another opportunity to give a review in May of 2023. Lets see if your company sends an email to see if the trees are alive and thriving then. I am hopeful I can give another five star review! Thank you! Donna K. Murray
I received my Pomegranate trees pretty quickly. At first, as expected, they looked like dead twigs but within a couple of weeks, after I replanted them in a different planter, they started to bloom. Every day they seem to get stronger and the little buds are opening and getting bigger. I'm excited to see them grow and hopefully, I'll get pomegranates eventually.
Tree was shipped without being stabilized broke 1/2.