On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Read more about our Review Guidelines and the process we have against fake reviews.
On my first order, one tree was broken and I had ordered 2 single stem no multi stem
You sent me a replacement for my broken one but with a multi stem.
Made a lovely gift for family!
Delivered quickly and with care even during record cold temperatures & flight slowdowns
My order was damaged in shipping twice but ultimately my order was refunded.
Placed my order and it was shipped within a few days. Avocado tree arrived alive and well.
They provided a fast response and great service whenever I had an issue.
Shipped fast and plants appeared to be healthy and leafy. Planted them right away per planting instructions enclosed. It was late fall when I planted them. Will find out how they do in the spring.
Is a good service very happy they respond fast if something happens to the trees during delivery. My order was delayed several days but they replaced my trees fast very happy.
My trees came with all the leaves damaged /folded. I had cut them all off and I'm waiting to see if new baby leaves coming on. I think it's transportation issue as the plant roots were health looking.
Awesome and easy transaction. Excellent and prompt service. Very happy!
Fast delivery. Citrus trees were a very good size and well packed. Unfortunately, one of the trees arrived with a broken branch during shipping (it happens), but I called and customer service shipped out a replacement tree right away, no hassle. Excellent customer service from the ordering process to the replacement process. Would definitely recommend.
Customer services is great. If you have any questions or concerns like I did with my tree they fixed the problem and answered right away. Thank you so much. I love my new trees.
Received 2 - 3 Gal Camillias in damaged condition from poor handling during shipping. Called in my complaint to Fast Growing Trees and 2 new Camillias were sent back out to me right away. You can't beat that for service after the sale. I'll be back!
I first called in with questions, the lady i talked was very helpful.
Order 3 earlier this year. They where package well and met the order specifications. One was smaller than the other. Took me 1 month to plant since I was clearing an area to plant them. Once planted,, they are doing great. I just ordered 4 more for next years planting.
I ordered a lemon, lime, and avocado tree as Christmas gifts for my brother. As promised, they arrived the first week of January. The citrus trees arrived in good shape but the avocado tree he received was not in good health and doesn't look like it'll survive much longer.
I purchased a 'Carolina Sweetheart' tree for my newlywed daughter and son-in-law as a new home housewarming gift (in N. Carolina) and as a symbol of their love and marriage ('sweetheart'). They were thrilled with it, and planted it immediately in their new front yard, leaving plenty of space to allow for root growth, as it will mature into a fairly large tree.
I'd like to see a lot more native plants/trees/shrubs along with details about the pollinators they support. Maybe links to Homegrown National Parks or National Wildlife Federation backyard habitats certification?
The delivery took a toll on the tree. Not sure the tree will survive. Have not planted it yet till the leaves recovered.
Trees arrived cold damaged, it happens, but the order was reissued, appreciate that. Then more than a week passes and no shipping info provided at which point I called customer service and was told my order was canceled due to shipping policy for cold weather, makes sense, but lack of communication was the negative issue due to these being gifts. Selection great on site, but communication poor
We're very sorry for your experience and glad we could help to make it right with a full refund on the order!
The tree I purchased is very likely the most perfect tree I have ver had.It arrived very well packaged and it was and is beautiful healthy and fresh
We are so sorry that the transit was too rough on your trees! We're glad we were able to make this right and hopefully you'll give us another try in Spring!