Trees.com

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Trees.com
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California
1 review
0 helpful votes
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Orders
December 22, 2022

On my first order, one tree was broken and I had ordered 2 single stem no multi stem
You sent me a replacement for my broken one but with a multi stem.

Date of experience: December 21, 2022
Illinois
1 review
0 helpful votes
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Great experience!
December 21, 2022

Made a lovely gift for family!

Delivered quickly and with care even during record cold temperatures & flight slowdowns

Date of experience: December 21, 2022
Illinois
1 review
0 helpful votes
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Damaged in shipping, twice.
January 20, 2023

My order was damaged in shipping twice but ultimately my order was refunded.

Date of experience: December 21, 2022
Jackie R. — Trees.com Rep
over a year old

We are so sorry that the transit was too rough on your trees! We're glad we were able to make this right and hopefully you'll give us another try in Spring!

Oregon
1 review
0 helpful votes
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Tree arrived alive and well.
December 21, 2022

Placed my order and it was shipped within a few days. Avocado tree arrived alive and well.

Date of experience: December 20, 2022
Texas
1 review
0 helpful votes
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Great customer service
December 21, 2022

They provided a fast response and great service whenever I had an issue.

Date of experience: December 20, 2022
Maryland
1 review
0 helpful votes
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So far so good
December 21, 2022

Shipped fast and plants appeared to be healthy and leafy. Planted them right away per planting instructions enclosed. It was late fall when I planted them. Will find out how they do in the spring.

Date of experience: December 20, 2022
New Jersey
1 review
0 helpful votes
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Very good
December 21, 2022

Is a good service very happy they respond fast if something happens to the trees during delivery. My order was delayed several days but they replaced my trees fast very happy.

Date of experience: December 20, 2022
Alabama
1 review
0 helpful votes
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Palm trees
January 20, 2023

My trees came with all the leaves damaged /folded. I had cut them all off and I'm waiting to see if new baby leaves coming on. I think it's transportation issue as the plant roots were health looking.

Date of experience: December 20, 2022
Georgia
1 review
0 helpful votes
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First time purchase
December 21, 2022

Awesome and easy transaction. Excellent and prompt service. Very happy!

Date of experience: December 20, 2022
Pennsylvania
1 review
0 helpful votes
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Excellent Experience
December 20, 2022

Fast delivery. Citrus trees were a very good size and well packed. Unfortunately, one of the trees arrived with a broken branch during shipping (it happens), but I called and customer service shipped out a replacement tree right away, no hassle. Excellent customer service from the ordering process to the replacement process. Would definitely recommend.

Date of experience: December 20, 2022
Alabama
1 review
0 helpful votes
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Very happy
December 20, 2022

Customer services is great. If you have any questions or concerns like I did with my tree they fixed the problem and answered right away. Thank you so much. I love my new trees.

Date of experience: December 20, 2022
North Carolina
1 review
0 helpful votes
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Customer Satisfaction
December 20, 2022

Received 2 - 3 Gal Camillias in damaged condition from poor handling during shipping. Called in my complaint to Fast Growing Trees and 2 new Camillias were sent back out to me right away. You can't beat that for service after the sale. I'll be back!

Date of experience: December 20, 2022
Ohio
1 review
0 helpful votes
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Super
December 20, 2022

I first called in with questions, the lady i talked was very helpful.

Date of experience: December 20, 2022
Iowa
1 review
0 helpful votes
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Canadian Hemlocks
December 20, 2022

Order 3 earlier this year. They where package well and met the order specifications. One was smaller than the other. Took me 1 month to plant since I was clearing an area to plant them. Once planted,, they are doing great. I just ordered 4 more for next years planting.

Date of experience: December 20, 2022
New Jersey
1 review
0 helpful votes
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Disappointed in condition of tree
December 20, 2022

I ordered a lemon, lime, and avocado tree as Christmas gifts for my brother. As promised, they arrived the first week of January. The citrus trees arrived in good shape but the avocado tree he received was not in good health and doesn't look like it'll survive much longer.

Date of experience: December 19, 2022
California
1 review
0 helpful votes
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Housewarming/Wedding Gift
December 20, 2022

I purchased a 'Carolina Sweetheart' tree for my newlywed daughter and son-in-law as a new home housewarming gift (in N. Carolina) and as a symbol of their love and marriage ('sweetheart'). They were thrilled with it, and planted it immediately in their new front yard, leaving plenty of space to allow for root growth, as it will mature into a fairly large tree.

Date of experience: December 19, 2022
California
1 review
0 helpful votes
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Trees arrived timely and in good condition
December 20, 2022

I'd like to see a lot more native plants/trees/shrubs along with details about the pollinators they support. Maybe links to Homegrown National Parks or National Wildlife Federation backyard habitats certification?

Date of experience: December 19, 2022
California
1 review
0 helpful votes
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Tree arrived in bad shape.
January 18, 2023

The delivery took a toll on the tree. Not sure the tree will survive. Have not planted it yet till the leaves recovered.

Trees.com attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: December 19, 2022
Colorado
1 review
0 helpful votes
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Good and bad
January 18, 2023

Trees arrived cold damaged, it happens, but the order was reissued, appreciate that. Then more than a week passes and no shipping info provided at which point I called customer service and was told my order was canceled due to shipping policy for cold weather, makes sense, but lack of communication was the negative issue due to these being gifts. Selection great on site, but communication poor

Date of experience: December 19, 2022
Jackie R. — Trees.com Rep
over a year old

We're very sorry for your experience and glad we could help to make it right with a full refund on the order!

Virginia
1 review
0 helpful votes
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My Christmas tree
December 19, 2022

The tree I purchased is very likely the most perfect tree I have ver had.It arrived very well packaged and it was and is beautiful healthy and fresh

Date of experience: December 19, 2022

From the business

  • +1 800-973-8959
  • Fort Mill, SOUTH CAROLINA, United States
  • Founded in 2003
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