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Ease of understanding the problem and solving it with no issues
Every time I called for help the customer support people were kind, respectful and professional
Chat with customer service about 4 of my trees not healthy and almost dry, the people who I was with him didn't approve (warranty)and he asked me to do the picture after I sent picture for that already
I love the tree, but found out later it does not grow in zone 7, that for me was very disappointing, as I asked if the tree grew in zone 7 and was told yes.:-(
My trees were all delivered on time and were all in great shape. They have all continued to do well and have put on new growth.
Excellent. From the website to the product buying experience and the outstanding customer support.
Made my order. Delivery date range communicated by company came and went. Nothing delivered and no communication from company. A week later company sends email "how are you enjoying your new plant?" Seriously? I send company email relaying this sloppy chain off events. Then I get email saying order on its way. No outreach from anyone at the company. Gent another email asking if any issues or questions. I replay why did it take me telling you no order received and how did your company have such poor order tracking that an email was triggered asking how I enjoyed the product when nothing shipped? Got another email from company asking if anything I wanted to discuss/ask. Still, no one has answered my question. Company is avoiding the issue. I cease communication with the company at this point as it is pointless.
I really liked the fast service I got from fast growing tree.
I bought two 3 gallon black mission fig trees at appropriately $130 each. I received a 3 gallon pot with a single stem plant, 1/3 inch in diameter with 4 wilted leaves. It's not dead, but a very poor value for the money. It's the kind of plant you see in the discount section of a nursery.
I bought the blueberry bush based upon picture shown in website-
What I got was a fraction of that size.
The plant came looking DOA. We planted it anyway and it seems to be responding. I've bought a lot of plants from FGT and the quality is typically outstanding. This one just wasn't, not sure why. It is a hot time of the year so maybe it wilted in shipment. We unboxed and planted it right away so hopefully it will survive.
The plant arrived with a bunch of small white worms on it, but we still decided to plant it anyways. A few days later it died, I reached out to the company and have yet to get any response. This plant was for a special occasion, and I am highly dissatisfied.
I received half the order that was opened boxes and filled with bugs, then received 4 hydrangeas that were diseased ridden and bug filled and I am still waiting for the replacements. I got the replacements for the damaged dappled willows and they were in good condition when arrived
We shipped a peach tree to GA to friends who had just lost their mother. They were only there for a week before returning to FL.
We purchased and you delivered in one week! It was wonderful and the tree is growing beautifully! Love you guys!
Love the prices and love the guarantee… Best decision ever! You will not regret it…
I was very disappointed with the size and shape of the plants and trees.
Wonderful shipment, tree in excellent condition. I would suggest more specific detail regarding care and and harvest.
One cashew tree arrives in bad shape, but lived, the second one was in terrible shape and did not make it
Some what expensive but they are top notch. Huge blackberry and we do well hard to fail on blackberries.
Had 2 trees not live. Called and were replaced and received in 3 days with great looking trees.
