Trees.com

I never received my order and reached out and never heard back

In the past ten years I have made several purchases. I have been happy with the way the trees were packaged. The trees were healthy when I received them.

I ordered 8 Skyrocket Juniper trees a few months ago. About 3 of the 8 were "balanced" full growth. The other 5 were more 2 dimensional and thin. The tops and other branches were twisted from the boxes and have not returned to a natural shape. I am trying to wire train/support all the limbs to look decent and grow this way. I never would have picked these trees from a nursery.

The packaging was nicely done and the plants looked healthy upon arrival. They are still thriving.

I never expected these blueberry bushes to arrive looking so full and healthy.
Within 3 days leaves started to bud!
I am very satisfied with the quality and price.

I received the tree less than a week ago. I checked on bothe that tree and the Meyer lemon tree. Meyer lemon tree is fine. The Persian lime appears to have died. Leaves are all curled up. Soil dry (I watered them appropriately). Very disappointed. I had a lime tree for
Almost 30 years so I know how to care for them.

I ordered a tree in February 2025 delivery was supposed to be March 4 2025.
When I called they said they made a mistake in the entry and i would get the tree the following week. It is now March 15th and have not received my tree or any updates.

I ordered a tree for mailing the week of March 5. As I was traveling and would be in another state for all of March, timing was tricky and I arranged delivery to my travel destination. Checking online after the scheduled mailing week, I saw that it wasn't fulfilled so I tried to find out if it would arrive in time via email and the agent said it wouldn't mail until the 17th. She wouldn't provide a delivery estimate because she wrote that they don't know how long it would be in transit. Imagine, a living tree. I asked her to call me (as it was all falling apart.). Nobody replied or called so I tried to cancel the order via another email (because I'm leaving this location on the morning of the 17th.). The email was never replied to. But I subsequently received a notice that the tree was sent, 3 days before they said it would be sent in their secondary response. FedEx site says it will arrive on the 18th after I've moved on to another city. I don't have it yet, so I can't comment on the tree. But customer service was useless. FYI to customer service: it's taking 4 days according to fedex. You could have offered "a week or less". Looks like I'll be driving back to find this package. I hope it's worth it.

The 20 trees arrived in great condition and are doing well so far. However several of them have double main stems. I will say that fast growing trees did not say that the trees would be single stem, so I cannot put that as a mark against them. The entire buying process has be great, and customer service has been amazing. If I were to need trees again in the future, I would definitely use fast growing trees again.

For what I paid I just expected more than just a stick in a cup of dirt. Hopefully it will grow and look like the picture.

I ordered a citrus tree and it arrived in great shape. Healthy leaves and even a few blossoms. Very pleased with what I received.

This is one of the few places I can find Canadian Hemlocks and the sale price makes them affordable in bulk. I appreciate the updates on shipping so I am prepared to deal with them. And the packing is great: even though travel is not always as smooth as desired, the plants arrive in good condition!

The tree I ordered was a gift for my friend's new home.
I was there when they opened it.
IT WAS ABSOLUTELY PERFECT! It was straight and tall with lovely, lush leaves!
I've never ordered a product from ANY nursery that has been this beautiful upon arrival.
My first thought was..."I should have kept that for myself!" (Selfishly)
It's been in the ground for about a month and it's thriving.
I'm ordering others for myself!
BEST online nursery purchase, ever!
Sherrie H.
(St. Louis, MO)

I ordered 6 trees. It has been a nightmare to get them. Three arrived of which was damaged during shipment with soil spread in the box. I took pictures and asked for a replacement. It was denied. The other 2 of the remaining 3 trees never arrived despite order showing they are in transit. After multiple calls, I was informed they are held up at FedEx facility. Customer service agent said they'll reissue the order and resend shipment. Then I get a gift card to spend on the website. I asked for details on what it was for. It was later revealed that my order was no longer coming and the gift card was for me to reorder. In other words, she made a decision for me without telling me my order was cancelled. I declined the gift card and asked for a full refund on all outstanding items. The final order had a shipment time of 2 weeks, then I was told it is unclear when it will ship after waiting for 2 weeks. I also cancelled it. All around first bad experience. When I shared feedback, agent tells me it is not their fault it is FedEx. I think she missed the point which is my bas experience and loss of business because of it. Good luck to you.

I am very impressed how my beautiful lemon tree arrived. It was green and healthy. I immediately planted. Its been close to a month and my lemon tree is still green and beautiful. I can't wait til if fully grows and start growing lemons.

Hi everyone I just want to say my whole garden was destroyed in the camp fire and the trees and plants I have purchased from these guys has gone a long way to making my home beautiful again. SERVICE IS FAST AND THE MERCHADISE Excellent! 5 stars!

First blueberry bush I received was totally smashed - every branch broken, like someone did this intentionally prior to ship. FastGrowingTrees support was great and then sent another one. For the 2nd one the box arrived in a really ugly condition so was concerned I had another dud but was happy the new blueberry bush was in good condition. I also watched the tracking and the plant sat on the truck for 2 days without delivery so found that annoying as well. So experience not seamless but this is a good company and would buy from again - they will make it right but process was not completely clean.

I received my rosemary quickly, and in great condition. I would definitely order from Fast Growing Trees again. The only suggestion or hope I would have for future orders is the use of less cardboard. The borax was far taller than it needed to be, which felt like a lot of waste.

Ordered two avocado trees. It's now march 13 with no delivery date or any message about a hold up. Etc. They advertise that they ship one to two days. I would like to know where they are or if I am not going to get them. I would like a refund. I would rather have the trees of course. I am gonna give it another week etc. I would also like to hear back from this company. Right now not a happy camper