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I called to find out when a tree I bought should start to show signs of life. I left a message, was told I would get a call back, didn't. But I got an email saying they were too busy to call but I should scrape the base of the tree with a coin and see if it was green or brown and black. If it was brown and black I should take a picture and send it to them and they would do something about it. Well, turns out I followed instructions and it was green so I felt confident it was alive. A few days later I saw a tiny leaf sprouting from the very top of the tree. I was annoyed that I didn't get a call back but the instructions in the email let me know someone had listened to my message and acted on it with good instructions so I am giving you 5 stars.
I received the tree in a timely matter. Planted it the very next day. It looked pretty dormant for the first couple of weeks, but I'm now seeing new buds on the branches. So I'm very encouraged that tree will take hold. Fingers crossed! Also, I really liked the functionality of your web site. Very quick path-to-purchase. Good job!
Have not received my order and there has been no communication or update. Still waiting for the raspberry plant I ordered over a month ago. Going to contact Customer Service, however, why have they not updated me?
The first tree we ordered was the Cold Hardy Avocado. It has been only a couple of weeks, but the new growth is amazing! We ordered two plums and fig tree. Looking forward to seeing what they will produce.
Easy experience online. Great tree at a reasonable price. Received in excellent condition. In the ground for three weeks and thriving. Very pleased.
We bought half a dozen shrubs and an ornamental tree. All plants arrived at our home in good time and very healthy. They've been in the ground a few weeks and are thriving and very beautiful. I will buy many more from this vendor.
Good product, well shipped, timely. Alive, growing well, happy with products.
I ordered the sweet heart cherry tree ( 5-6 foot) for $99.95. When I would check online about the status of my order it would state "processing" or "pending". Then 3 1/2 weeks later I got an email stating the 5-6 Ft. Cherry tree was no longer available. But that they had a 4-5 ft. Sweet heart cherry tree for $139.95. I was very disappointed because this was a gift for my granddaughter. To follow up I called the company twice. On the second call I was told there were no more sweet heart cherry trees available in any size. No explanation was given as to why. Very disappointed with this company.
The trees I ordered came all the way from the East coast to Texas in perfect condition and are now growing and leafing out. ThanksFound
The packaging did an excellent job of protecting the plants. They are healthy and doing well
Tree has a sever lean and needs to be secured to another pole with three bands to remain upright
It looks healthy & is growing. Hard to tell more till the weather co-operates & returns next year.
I have purchase trees on multiple occasions and they have always exceeded expectations in size, very heathy and vigorous with rapid recovery and growth. The one tree that had shipping damage did not survive but it was immediately replaced after I filled out the incident form.
Customer service so understanding. I got the dwarf lilac tree and the scent is intoxicating delicious. My neighbors when walking in front of my house stop and take deep breaths to get more of the scent. It's small but mighty. Thank you for the agent that helped me choose this. See you soon.
I ordered a cold hard banana tree. It looked like it was pretty dead after a couple days. I waited a week per instructions from customer support, then did the "scratch test" they recommended. Waited a couple more days, then contacted customer support again to get a replacement and I never heard back. E
I ordered 20 3-4 ft tall Thuja GG's for a privacy wall on my property. Planted 7-8 ft apart. All trees are healthy (except 2 arrived squished on one side with minimal foliage). I'm in Zone 9b in Northern CA and they've already grown at least 5 inches in just a few months. I love them
Fed x delivery was not handle with care. The tree was delivered upside-down I'm hoping after planting it will survive
I purchased the 4 to 5 foot Hardy avocado tree. Upon arrival I had noticed quite a few leaves having been nibbled on and chalked it up to when the plant was still growing at the facility. As the days went on, I noticed more and more leaves with holes in them. I decided to repot to investigate and found several caterpillars at the base of the plant. I did take photos of the bugs and the leaves and immediately sent an email over to the company to which I still have not heard back from.
When I placed my order over a month ago, I never got a confirmation email. I called and they sent one. I still have no shipment or confirmation of when that will be. Hopeful, but I can't rate them till I see what I get.
Not only was it super easy to find the tree that I was looking for at a price that is beyond reasonable, I was able to see exactly how to plant and care for this tree online. The package arrived quickly and in great shape. I planted what's appeared to be a 7ft stick in my yard, which quickly developed beautiful purple blooms and not even a month later it has sprouted tons of gorgeous leaves. I feel so silly for not having ordered this years ago because I can only imagine how beautiful it will be in two years time. Cannot recommend enough!
