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I ordered a total of 12 trees. 8 showed up, in two different deliveries. 4 trees never showed up. I got emails asking to review the missing trees. I responded with they weren't received. Then I was told they were on there way. 2 weeks later still no trees. I ordered large trees so it was over $300 worth that I paid for but didn't receive.
Tree arrived in very good condition. It's growing quickly.
On April 1st we received our Fuji apple tree. It was ordered as a 4-5' tree. It came loose in the packaging during shipment and was folded into 3 sections by the time it got to us with part sticking outside the box. We submitted the online form with pictures attached. Website states you will receive a reply with in 72 hours. Since we were at the 72 hour mark on Friday afternoon I called Fast Growing Trees and was unable to get anyone on the line to discuss the damaged tree. The filing number is *******. After reaching out again on April 5th using the online live chat I finally reached someone who quickly reviewed the claim and is sending a new tree. We have purchased about 30 trees and shrubs and only 1 has arrived damaged.
I paid for my order along time ago. I still haven't received 2 of the items. My paperwork says 02/27/2025. That's when I received one of my items. I have been inidated with emails from you and I'm not sure I will ever do business with you again!
1st 2 orders fine, still haven't received any info on my Dogwood order
Only received half my order. Was told additional item would be in stock the following week. I still have not received the 2nd cherry tree.
My trees came in quickly and in great condition. I got them planted and they are growing great. I plan on ordering more.
The yew shrubs arrived well packaged - they have new growth ready to get in the ground. I think they are going to do well.
One of them had a broken branch, besides that everything seems ok
Waiting to receive my trees. I have not received them yet. Why is there a delay? When should I expect receive my order in full.
I was please with the plants I received. They are much healthier looking than the red banana plants I received. Hopefully the red bananas will survive.
I will plant the bird of paradise tomorrow. Just received today. They had plenty of moisture in the soil unlike the previous delivery.
I made my purchase early February. I was supposed to receive my lemon tree mid march. My order never shipped. Mid march I reached out to customer service, since I had not heard anything. After 3 days customer service reached back out and told me my order was delayed. I received another message last week notifying me that my purchase was delayed. Wondering now if my purchase was legitimate or if I was scammed. Uncertain as to why it would take almost 3 months for a fruit tree to be shipped to me?
My plant arrived healthy and Full of blooms! I would recommend them!
My tree's were small and had no branches,, been better off buying at walmart. What happens when you buy off the internet... my bad
I ordered three trees, using Shop Pay. They collected all the payments, and only shipped two trees
Your response to my damaged trees was excellent. I did not expect a replacement, so thank you. I am looking forward to purchasing more fruit trees in the near future. I have also suggested to my fellow home gardeners that they try purchasing from you.
I feel like I get a better deal buying trees and plants locally. These are decent but always so much smaller than I expect. I choose 5' but once it's planted the tree is really 2'. It just feels very disappointing and like I didn't really get my money's worth.
I am a returning customer. This spring I bought some berry bushes. All arrived in great shape, and are thriving upon planting. I had some questions about the number of shipments, and the customer support team was great in addressing my concerns and questions.
-trees arrived in 2 days, moist in container, great condition Boxes were packaged and supported internally
My plant was arrived with dirt on leaves. I cleaned theö with water and paper towel. After a few days later it started dying, ı put my plant in a sunny place and giving water but still it looks so weak and unhealthy