Trees.com

2 of the 4 plants esp palm was nearly dead. The trees arrived on time and packed well but the tree quality was poor.

I am 85 and one of the trees arrived dead. He resolved the problem quickly. I only had to send 3 pictures of the tree.

I ordered six hydrangeas, which arrived quite damaged. The pots for several of them were crushed, and most of the plants' branches were broken (all six). I have reached out to customer service twice and have yet to receive a response. Not sure where to go from here. Note that the first time I placed an order, my plants arrived in excellent shape and I was very happy, which is why I placed a second order. I don't know what happened to this recent order - the plants looked like they were run over by a truck.

The Rose of Sharon tree form came as scheduled and is leafing out beautifully. Looking forward to seeing those Azurri Blue Satin blooms! The lantana was taller and leggier than expected but is healthy and blooming.

Terrible experience. You are one of the worst companies that I have ever ordered from. My 6 organic strawberries have died and I was reassured by one of your reps that a replacement order will be issued. I have never received that and the last rep I spoke to played dumb and pretended to be unaware of such communication even though I attached screenshots of it.

Almost all plants I was buying here during the last 5-6 years were just perfect. All are growing in my backyard: cherry, persimmon, hazelnut, strawberries, blueberries and etc. All what I was buying came in very good condition, but last my purchase: wisteria tree came like a dry stick almost without roots. It was very unusual and disappointing… I was hoping it can be still alive, but after one month I wrote the email with explanation of the issue to the customer service. After few emails back and forth, I got the replacement in good and very healthy condition. I love it a lot.

To date the many plants I've ordered and received were in good shape. The next one arrived with black spots and black slime. I took photos and contacted customer service. Of course I was not "speaking " to a representative that I couldn't just voice my issues to. I texted into the box about the state of the plant and sent photos. I requested either a replacement or a refund. Was responded with the only option afforded me with basically "You will need to remove all damages and baby the plant along! If you still have issues after 90 days, contact us again " 🤯

My rose tree has grown beautifully with plenty of rose buds and roses already bloomed

I ordered a Granny Smith apple tree in March. I paid for it. Because I live in Illinois, temps dropped to below freezing after I ordered, so I called Fast Growing trees customer service to have them hold shipment until April (approximately 2-3 weeks). It was never shipped, so about 3 weeks ago (around April 20th)I emailed (only option) to inquire why my tree hadn't shipped yet. Customer service was gracious and regretful and gave me an unsolicited 15% discount, which I got quickly, and said my tree would be shipped following Friday. Today is evening of May 7th. No tree was shipped. No explanation. I just want to move on. Just give me my money back and I'll order from another site.

We are extremely pleased with the plants we have received so far but the communication (or lack thereof) for the remaining tree has been nonexistent. It was ordered in March and I only received an update with I reached out mid April. Still waiting on another update and/or the tree.

I was give an incorrect tree and was sent a new correct one! Thank you

I'm aware part is the shipping company's fault. However, one of the two olive trees was not packed correctly. Dirt was loose all inside the box. One had the white tie strap securing the dirt, pot and tree. The other one was not secured and not only the dirt was all over the box but so was the tree. I had also ordered a lavender plant. That was a very small plant. This is the first time I've experienced this with the company. I've ordered several times and had been very satisfied.

My $55 plant arrived dead and the only way to reach anyone is via a contact form and nobody is getting back to me. Very disappointed.

I ordered two trees and they both arrived damaged. One had over half of it damaged and the other had major branches broken. I contacted Fast Growing Trees and I never heard back, even through their website states that they will cover trees damaged in shipping.

Dead tree with no roots ordered Mar 6th. When arrived opened and no leaves (not uncommon for wisteria this time year) and water. Only when the tree was being planted in the beginning of April (early for planting in PA) noticed no roots. Submitted claim and pics. DENIED a refund after 25+ emails, calls and text messages since it was longer then 30 days. This company is not someone you want to do business with. Dispute filed with credit card company, google review being done, contacted BBB and...

My tree is thriving, looks healthy and adjusting to climate. Arrived healthy and ready to bud and did not seem to be set back at all with planting.

Delivery of my plants has been a terrible experience. Multiple shipments, but only one tracking number (which once the first delivery has arrived, you have no way of tracking the rest). I've had to follow up multiple times on missing items to get a refund or substitutions. (Pretty sure if I hadn't, they wouldn't have initiated anything.) Packages are clearly marked with "FRAGILE" and "LIVE PLANTS" and "THIS SIDE UP" with arrows, but my boxes were demolished and every which way but the way they should have been placed. The only reason why I gave TWO stars and not only ONE star was because, by the grace of God, the plants appear to have survived the trauma of delivery… so far. I guess I'll see once i get them in the ground.

I ordered a Sugar Maple tree. When maple tree finally arrived, it was in outstanding shape. My only complaint was how long it took to get here. Tree was great, came as ordered, just a month later than I had wanted.

The season is here but my plants are not. Tracking says they are filling my order. Never changed