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Trees.com has 32,048 customer reviews and ranks 1st in the Plants category. Common review topics include customer service, fruit trees, lemon tree.
Your company has been good on providing replacements, but I would rather not to have to replace at all and certainly do not want to pay for shipping for products that are bad.
I really appreciated the ordering process. I was able to reach a live representative that sounded like an actual human that cared about my purchase and it was a very personable experience.
I bought a blueberry shrub and planted it in a container, and I had bought an orange tree and planted in a container too. The blueberry did not survive. The orange tree has not been producing fruit for even after 2 years.
My yard is full of plants, shrubs and trees from " Fast Growing Trees". Why? Of course the selection and and pricing. But being in Zone 9. You need some expertise and quality of plants and trees to survive.
The support agents are always very helpful and quick to respond!
Terrible customer service. Plant quality not great. Will not be using them again.
We had a few growing pains but after discussion we solved the problem
No issues with the service or the items purchased.
Arrived beautifully packed and the plants and trees are very healthy and thriving. I'll Order from FGT any time I need quality items. Now I'm looking forward to our next batch ordered today.
My trees arrived on time and although one cherry sapling lost the top of its Crown the tree survived. I had not asked for a replacement.
I have been back and forth since April when my 5 -6 ft tree should have arrived
I was handed off to several different customer service reps having to ask again and again where my tree was.
The last interaction and maybe 4th person before cancelling and asking for a refund I was told (again for the 4th time) that my order would be shipped the next week, but the date was for may 19th, which I had already been promised, and the email was on may 29th, so I gave up.
Until an order is ACTUALLY SHIPPED AND DELIVERED, the customer service rep should be the same person.
Really bad and annoying experience.
Purchased many trees and fruit trees. One peach is dying. They are replacing.
My corkscrew willows are thriving. The birch trees did not do well. Two died within a year and the third never really grew, and was sickly, i just dug it up.
Most of the plants I received were in good shape and are doing well, the few that arrived dead you agreed to replace, but the replacement hasn't shipped yet. I'm still waiting on a Mexican flame vine I ordered on May 5 that won't ship until the week of June 15. I was going to order more plants today but they wouldn't ship until mid July!
Have previously purchased apple trees and a Bing cherry and Rainier Cherry from you, I assume they're doing great as we no longer own that home, which is what prompted me to buy 3 peach tree and a 4 in 1 apple. I missed my fruit trees.
Plants seem heathy. One was very small but planted anyway and I will wait. Had an issue with paying for the guarantee when I saw the commercial said always receive 1 year free but contacted and they corrected for me.
Fast delivery. Great packaging and health of the tree I got.
Great selection and easy warranty on a couple shrubs
Thank you for replacing the two hedges that did not make it. It was an easy process!