On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Read more about our Review Guidelines and the process we have against fake reviews.
Every item I've bought has arrived safe and healthy, a bit transport dehydrated, easily remedied by a couple of days heavy watering. With one exception, tree roses, arrived in good condition and promptly died. They immediately replaced with another plant, with the same results! They offered refund or store credit. I took the credit bcs I get something from them almost every year!
Got the trees in good condition but 5 died and you replaced them
I have made several orders... each time with high hopes. Customer service is great but plant quality is hit or miss
Everything was in 'great' condition... except the flame thrower... it died... but, you guys credited my account. :) So, I am trying them again... I hope and pray they make it thru the winter. LOVE you product!
I had a tree arrive yesterday with a broken leader branch. I submitted a report and they approved a replacement tree within 24 hours.
I ordered 10 pine trees and two of them died. I submitted my claim and within the day, they had approved and sent a shipping invoice. They stand behind their guarantee and their product!
All the trees I've ordered have been healthy, but 2 died and I thought I had the 1 yr replacement and they said I didn't. I hope they were right. They also said we needed a care bed for the trees and I hadn't heard or read of that before to my knowledge before planting the trees. I wish they would have replaces the 2 that died. My experience of the trees themselves and shipping have been excellent.
Fed ex treats these live plants horribly... Last shipment was delayed for several days and plants were severely jossled around, boxes crushed and plants wilted, i doubt they will survive... not fastgrowing trees fault... you could tell they were packed care... this might be my last order though...
After placing my initial order both of my trees arrived split in half. I sent the box back with the driver right away. The company then mailed me one replacement tree, however, the tree died a few weeks after I received it. I'm still waiting on the second tree to ship because it is out of stock. I have a big vegetable garden and multiple fruit trees and bushes and have never had these kind of issues before. However, not a great experience overall I would not recommend.
A friend ordered two Mango trees for our new home. They came packaged meticulously and are growing so well, we decided to order additional trees for our 6 acres in FL.
All purchases over several years have been exceptional.
Love the quality of the products and customer service.
All good no complaints good condition plants reliable
I don't like going yet another app/shopify to access my longstanding fastgrowingtrees account so I'm just going to rely on my existing paypal and coming/going thru FGT as a guest to avoid the hassle. Plus the discount codes are dropped as you check out.
Ordered in June. Upon delivery, one plant dead on arrival. Another not received - a different plant was in the delivery that was not ordered. No communication about delayed replacement.
It's September 3rd and plants supposed to arrive today.
In the meantime, two of the plants that were received are dying.
I ordered just one plant that came in top condition. I'm buying two more today.
Typically receive items nicely packed and in good shape within reasonable time frame
I stopped advising my friends and family to buy just in case they encounter any issues.
Ordered a bougainvillea tree for my wife birthday, but it arrived really beaten up with only a few leaves, which ended following the next day. It was replanted, placed on the sun, watered, but it did not come back. We reached out and you guys sent a replacement, which should arrive today, hopefully, this one will make it thru the trip.
Plants arrive healthy and the inventory provides choices I would have difficulty finding locally.