Trees.com

Trees arrived as promised in the condition I asked for

Purchased a lemon tree and a lime tree, unfortunately they both died during a cold Texas night (frost). I covered them but that didn't help.

This is my secord order from FastGrowingTrees. I've been waiting for items in my wish list to come back Available. I also waited a while to decide how I was going to configure my garden. Looking forward to growing my own food with the fast track start that FastGrowningTrees are providing me.

My former experience has been very rewarding, too.

Not going back to that experience because I didn't have a good experience

Your employee got back with me to tell me exactly how to plant the first cherry tree I got and Drew was very helpful

Ordered numerous trees came well packed in very good condition

I never had issue with previous purchases, the plants always bounced back and thrived. I am also VERY disappointed with your refund policy. This will be a consideration for future purchases. It died due to root shock in transit. When I received the plant, the pkg was damaged and the dirt was all on the inside of the shipping container. Although I used fresh organic dirt and your root enhancer it still did not survive the shipping process.

All the plants I got did very well - with one exception. They were healthy, well rooted and arrived in good condition. One raspberry bush had broken branches and was quickly replaced by you. The poinciana tree I planted 2 years ago has had setbacks each winter but is a survivor. New shoots have arrived and I hope they survive this winter.

The plants did not arrive healthy. After repotting and coaxing life into them I resorted to the guarantee which took an unbelievable amount of time and resulted in a confusing store credit --I had discussed with the previous AI bot, repurchasing a larger size of the same plant at a discount. That felt like good faith on the part of the company and on me--I would re-purchase plants rather than just get my money back, and the company would get a second chance at keeping a customer. When the human got on to 'finish' the transaction, she requested photos and the lengthy conversation (live chat) was all about what she couldn't do and how I would have to pay for shipping, they probably didn't even have an exact replacement... etc. I surprised myself by liking the AI, Willow, better. When all was said and done, I ended up re-buying the plants because it was a gift and I felt like I needed to replace the dead plants, but instead of having a happy customer, this will be my last order from them. Despite the one star on the health of the plants from costco, at least I know I can go back if the plant doesn't thrive.

Only two died. Several more didn't make it forgot what they were.

A very positive one. All the products I have purchased have made myself and my family happy.

I have gotten poor quality plants when I have ordered. I have tried to give this company a chance.

Excellent. All products arrived in good condition. Hopefully I have successfully planted them.

I bought two organic blackberry trees and one died within three months; I was never got a replacement.