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Trees.com Reviews Summary
Trees.com has 32,266 customer reviews and ranks 1st in the Plants category. Common review topics include customer service, fruit trees, lemon tree.
Bought an Avocado tree. It died. I bought the 1 year warranty. I asked for a full refund. They refused. Customer service is very poor. Would not recommend.
Ordered two Autumn Blaze Maples in the fall. They sent me two different species, but I couldn't tell until the spring when there were new leaves on the tree. At that time, they did not have trees in my size anymore and had to send two new little trees. One did not survive a year and they will not stand behind their warranty. Would not do business again.
My experience was exactly the same as Bobby H's. I ordered the Empress tree as a memorial to be planted when my brother in law lost his father. I was appalled at what they received. Same big box, same tiny little sapling--if you could even call it that. What a waste of money. I was embarrassed by the horrible thing and will never use this place again. I too paid $30 --- way over priced for what was sent. Stay away! May 2014
The tree that I received was spectacular -beautifully shaped very healthy -arrived so quickly. The interaction with fast-growing trees could not have been better their customer service is excellent
I would recommend this nursery to anyone. Youwill not be disappointed - in fact you will be thrilled
I ordered a Jane Magnolia tree. It was about 50% more than what I paid at Lowe's, but approximately 3 times the size. It was extremely well shipped and in perfect condition. I was totally impressed. The dinky little magnolia from Lowe's drowned in the first big spring rain, but this new Magnolia tree is practically indestructible.
I ordered two 5' Bing Cherry Trees and the bonus Empress Tree. What I received were insect ridden trees that I cannot plant in my orchard because of the infestation. Also there was no Empress Tree in the box yet the shipping label said there was one. This company is not reputable. I am waiting for their response. I warn everyone that is considering placing an order with them not do it... this is a scam and the company is unscruplous... John Murphy/ Huntsville, AR
Ordered a empress tree from them supposed to be 1 gallon container. Shipping was fast but that is the only good thing I can say about them. What I received was a 4 foot box with about a cup of loose potting soil and a 1/4 inch nub, literally the size of my fingernail. No leaves or anything green. I paid $30.00 in total. I sent an email with pictures and number asking for a refund still haven't heard anything. I wrote a review on there website but it is nowhere to be found I guess they only post the positive ones. What a scam, I will never use this site again and tell everyone I know to avoid it!
I ordered 2 apple trees last Fall for over $100.
One didn't look too alive, but I planted both
Anyway and watered them. This Spring I
Saw that the bark of both trees had been
Devastated by rabbits. One may survive,
But the other is dead. I subsequently
Found out that nurseries sell fruit trees with
Protective shields for this reason. A company
That sells just trees should be well aware of that and provide
This inexpensive protection, or at least inform consumers
That this is an issue that frequently arises
So they can take their own precautions.
I ordered a skyrocket juniper from this web site, which claimed the tree shipped would be 1-2 feet tall. I received an 11" sapling. Better to go to your local nursery or shop with a more trusted web site.
I ordered two orange trees December 22,2013 and they said the trees would arrive 5-7 business days; they were never delivered and today is February 7. I called two weeks after the initial order was placed to give them the benefit of the doubt, because of the harsh weather conditions in the east coast this winter. They said. "Oh... Mr. Anonymous the address was put into our database incorrectly so we apologize and you should receive your trees in about 4 days. Again, we waited and nothing! I called again and the customer service representative said she would check the status and call me back in 20 minutes and guess what? To my dismay they never returned my call advising me of the status. What did I do? I intentionally waited until today, February 7,2014 and demanded that my $90 be returned to my credit card. It's been two months and I have gone through a horrific whirlpool with this company. As I am also a business owner here in Los Angeles... I do not conduct business like fast growing trees does. Wow! I do not recommend that company to anyone. Stay with Lowes or Home Depot to buy your trees. Just horrible, horrible, horrible.
Rob
Bought an empress tree for $40. It's can in half roted and only 1-1/2in tall. When I buy a tree, I expect a tree. I contacted the company about it being half roted away and complained about the size. They would not refund me my money and said that they would ship me a new one. When I received my replacement, it was 1" dead and molded. The smell was HORRIBLE. I can't stress to people to STAT AWAY from this company. They are crooks! You get more for your money and a LOT less expense shopping on onther sites such as eBay.
Misleading advertisements leading you to buy plants that will not grow in your area, "Cold Hardy from Green Bay to Tampa Bay" once you get the tiny little stick of a plant that you paid $100 for (looks like a $15 plant) you find it grows north of Florida ONLY IF YOU BRING IT INSIDE! Scam! Rip Off!
Great experience. Customer service was friendly & helpful. One tree had crooked trunk & they replaced it at no charge & told me to keep the crooked one.
Trees were larger than described & appear very healthy. Would definitely order from them again!
I'm surprised by all the negative comments. We ordered two Dawn Redwoods, a critically endangered conifer that I had read about elsewhere. I was a bit skeptical of ordering 4 to 5 foot trees by mail, but they arrived on time and were beautiful with lots of new growth. Very healthy trees. I like the way they were packaged for protection. Anyway, I had a good experience with this company and would use them again.
Ordered three trees on April 30. The service rep told the they would ship immediately as did the email confirmation that I received that day. Four weeks later, still no shipment. I've called them every Monday only to be told that they will ship next week. This company is a first class SCAM. I have also filed a claim with the BBB. Save your time and money.
This company is a nightmare. I placed an order a month ago, my card was charged and still no shipment. Their customer service does not respond to inquiries, and on one of the few occasions where I was able to reach a human (after literally being put on hold for 15 minutes) I was told that it would "ship tomorrow" It never has, and I am out over $100. Please take my advice and buy your trees from a reputable company!
I placed three dogwoods back on April 23. Last week I called again, the customer service said that the order will be arrived on May 4. Today (May 3) I called again the customer service said it will be arrived next week on May 10. It is very long and I am so disappointed. I was trying to canceled but the customer service said that they will cut 25% of my purchase. I do not want to lose my money and I am stuck... I will not suggested this website to anyone... ever.
Bought a magnolia last year for which I paid $79.99. It had one leaf all year, but I had high hopes for this year. Well, it now has about 6 leaves and much dead wood. Save your money and DO NOT ORDER FROM THIS SITE
I ordered a tree ten days ago... shipping is supposed to be "immediate or within 6-9 days." My tree was supposed to be in stock. I have sent two emails and have gotten nothing but an automated response. Seems like a scam. I am attempting to cancel payment with my credit card.
I ordered a dwarf mango tree and a 5-6' guava tree. My order was delivered a week ago and when I opened the box the guava tree was completely dead. It could not have died in three days in transit had it been packed alive. I took picture of it before taking it out of the box and then took pictures after taking it out of the box and emailed the pictures to them the same evening. They have not responded to my emails and I'm being given run around with the phone calls, telling me that they have back log of the emails and will respond when they get to it. Bad customer service. I will never order from them again.
