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I knew this was going to be bad. I ordered on June 5th. I sent a message, more than once, asking a question and didn't get a response. Tried calling multiple times. After a couple of weeks, I sent another trying to cancel. No response, except stating it had shipped. It hadn't. I sent another in regards to canceling. Then I get this today. $184.00 for this. They threw the fertilizer I bought on top of 2 plants they crammed together. I haven't fully looked 2 of them over, but the petra leaves are eaten up also. See photos.
Never again. Poor plants. I have to think the reviews are fake.
Everything went well. The tree arrived on a Wed before my wife's Sat birthday and I told Marilyn that there was a mess on the front porch. When she say that the mess was an orange tree, she was most happy. But, the picture shows a tree that must be 4 feet tall and our tree has leaves that are 6 feet from the ground. Never mind, the tree has been placed in new pots and is facing west in my work room. We are happy with it!
They first sent 3 crepe myrtles and none of them made it. They all looked terrible since day 1. They sent me 3 more for free but the looked as bad as the first ones. They are half way dead. Do not expect me to be ordering from here again.
We're so sorry to hear this! We have reached out privately to help!
They are outrageously high priced but the quality is like the cheap trash! I ordered three plants with very high price, but what I got was some trash instead! I wrote them many times, I called them but no response made from their side. They did not email me back and did not pick up the phone either! They are fraudulent and cheats!
We are so sorry that we never received your communications! We're reaching out privately so we can help turn this experience around!
I placed an order for 3 plants on June 3rd costing $179. My delivery day was June 15th, today is June 24th and still no plants. I sent an email a few days ago asking about my plants I received no reply from them. I called and spoke to someone who then told me my plants are scheduled to be shipped today. Haven't received any notification that my plants were shipped. This is ridiculous, next time I'll just go to Home Depot where they're more reliable.
We're so sorry for your experience! It looks like we had emailed letting you know about the delay and we apologize that you did not receive this notification. Let us know if you have questions or concerns now that your plants have arrived!
I have not had good luck with these folks. Even spent money on their warranty and they never even responded when I tried to make a claim. Spent nearly $1000 with them over the last few years, now I'm done with them. Terrible, spindly trees that have no way of making the shipping time intact, and less way of surviving even a full year. Don't waste you money.
We're so sorry that your photos never came through! We're reaching out privately to assist with this!
Bought some trees in October, 2 did well, one died over winter, decided to wait to see if it recover in Spring, it did not, and they offered no help and no refund after I sent pictures and ran their tests. Be careful what you buy...
Please look at all the negative reviews as they are right! Trees/shrubs that come are teeny and in horrible condition. I contacted them right away and the strung me along for a year promising they would get better but if not, I could get a refund. It is now a year later and they will not honor their promise. Customer service is hard to reach and one said they would replace an item but I would have to pay for shipping which would cost more than the original plant. Very deceptive practices. Go to your local nursery.
It looks like we have since resolved this and replaced your tree. We are very sorry for the experience you had!
Received the trees in very good shape. They've been in the ground for almost 3 weeks now and they're still looking great.
We recently ordered 3 trees and 6 scrubs from Fast Growing Trees. I paid more for "bigger" cherry trees- 5-6ft, when they arrived (all in one box) they were sticks with a few leaves. One of the trees died within a week of planting (planted quickly and watered regularly) and another broke in transit, is still alive but only a 4ft stick with a few leaves. The scrubs and smaller tree (Japanese maple) are doing ok but very disappointed in the cherry trees that I paid $99 each for. What I could of gotten for that price at a local nursery- would have been a much fuller tree.
Received my Meyer Lemon Tree faster than expected, well packaged and the tree has been thriving on my sunny deck. It's been almost a month and it already has new leaves growing! Very happy with my purchase.
I ordered 2 trees and the first 2 were damaged in shipping. After sending pics and a short email explaining the issue, I was contacted immediately and 2 new trees were sent without issue. Great customer service.
Thanks!
I'm hoping they grow fast because they looked quite pitiful with broken/bruised leaves. I didn't realize how small a quart size was.
Chelsey Knapp kindly and immediately solved my first problem with an order (half the plants I ordered arrived dead or were missing), and gave me good suggestions and has been supportive on the second problem with the same order (the other half are looking really wilted even after two weeks in good weather and soil conditions).
Before emailing I tried calling, and whoever took my call kind of shrugged me off: "this happens, try planting them all the same, maybe the ones missing will arrive soon, the others should get better, let us know if they don't." I felt this was not very useful and somewhat callous.
Fast growing trees are not good at replacing there product... I bought a tree from lowes and they refunded my money 4 months after purchase. I'm pretty sure they give you a year warranty. LOWES CUSTOMER SERVICE WAS A 1000 TIME BETTER THAN THIS WEBSITE. This was purchased on Feb 20th 2020... Never again!
We're so sorry but it doesn't look like we've received any communications about your tree! We'll reach out privately to help
I bought two trees, a dogwood and a butterflies magnolia. Both are nice, healthy trees and Of good size I'm very pleased with the products.
I unboxed the plants as soon as they arrived, and all four plants were crammed into a box which caused the coffee and miracle berry pots to be crushed and the root balls were destroyed. The blueberry and honey berry had many damage branches and I am attempting to get them back to life.
I ordered a Tree from them, on the website it claimed they would ship the tree in 1-2 business days. After i place the order i get an email saying it will take 5-6 business days. 4 days later i get another email saying it will take 1-2 business days to ship and that ill get a tracking number when it does. Its been 6 days since i got that last email. So i try to call the number listed in the Email but that number isn't working. I go to their website to contact them and it prompts me to give them an order ID#. I never received a receipt via Email so i don't know my Order ID#. I submit my question to them and im given a prompt informing me it will take 2-3 days to respond. This customer service is the worst iv ever had to deal with. This isn't a business its a scam
We're so sorry to hear about your experience! We are reaching out privately to see what we can do to help make this right!
First, the Knock Out Rose with the tie around the bag covering the pot was not tight enough and the soil in the top of the pot fell to the bottom of the bag. Plus, the roots at the top of the plant broke loose from the root ball. Currently, the plant is doing OK, but I will watch and see if it makes it through the summer.
I ordered three trees May 6th only two came they are extremely small and were pricey. I called said one tree was missing so they reshipped the missing tree I get a email that the replacement
Tree has been delivered only to find out it was not delivered and sent back. I wonder if i will every get the third tree but I will find another company next time very disappointed
We're so sorry that the carrier returned your plant! It looks like you did receive a replacement shortly after this but let us know if you have any questions or concerns!
We are so sorry to see how your plants arrived to you! We're going to reach out privately as it doesn't look like we've received any of your emails. We assure you we'll work to make this right!