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Well packaged with any damage. Exactly what I ordered!
Thank you to Alyssa in Customer Service who helped me track down my order and sent a complimentary replacement after it was delivered to the wrong address during Christmas!
Only complaint is that they said they would delay shipment for one week, but didn't do so.
The care kit does NOT include the Thyme Oil Insecticide as the description of the product states. I received both the Citrus and Avocado Care Kits and neither of them included it. I called to confirm if it should have been in there and the customer service representative stated it should have been. They shipped me new kits and the second kits were missing it as well. Product description needs to be updated.
It was favorable for the most part, however the peach tree that arrived had a number of branches that had broken off in the box; it's probably more of a fault from the handling of the package or perhaps the size of the fruit tree inside of it was too large for how narrow the box was, but the tree itself seems fine just a number of healthy looking branches had broken.
Please stop using USPS as your delivery service. Took over 12 days to receive tree. It actually sat at a USPS center an hour from my home for 4 days. Tree was well packaged and appears to have survived the ordeal. Fastgrowingtrees.com did reimburse the 'expedited' shipping charges.
Super fast shipping and shrub arrived in tip-top condition. Packed very smartly. No damage!
My lime tree arrived promptly, was well packaged, and in good condition.
Looks healthy. Arrived on time. We can not to see it growing in Spring!
Having heard good reviews about Fast Growing Trees I ordered a Braided Ficus for my sister for Christmas. Within a couple days it began to look bad, portions of the tree turning brown. Not losing a few leaves or yellowing, but what looked like parts of it dying. When my sister informed FGT about this, the response was to perform a scratch test to see if it was dead or alive and if still alive it would recover. Not what I wanted to hear. When I give someone I love a gift I want it to bring joy, not an eyesore while it takes however long to "recover." The product represented to us was healthy and green and beautiful. This looks like something I would want to hide! I remain confident FGT will resolve this but so far am not happy with customer service response.
We're so sorry to hear that your tree is struggling! A lot of times plants need some time to adjust after shipping and then they'll begin to put out new growth. We assure you that if your plant continues to decline in the next few weeks, we'll replace it for you!
From start to to arrival everything went so smoothly. Ordering was a breeze and when I got my beautiful lime tree, it was wrapped expertly and securely. I am so thrilled and it is thriving. Kudos to your whole team everyone included. You made Christmas wonderful for me!
Received a kit for giant seqouia and rainbow eucalyptus and I am currently waiting for them to germinate. They are small kits and don't take up a ton of room, perfect for beginning a long-term hobby.
I got this as a gift. Arrived quickly and they loved it.
I placed an order for black walnut trees and the items arrived promptly. Appear to be healthy. I planted them and will wait until spring to find out if they survived. If they do, I will place more orders this coming spring from this company as I am very satisfied with their customer service.
The plant looked awful, black leaves covering the plant not symmetrical
We're so sorry to hear how your plant arrived! We have reached out privately to help!
Possibly plant is dormant but without growing instructions recipient is likely to throw it in the garbage because she has no clue what to do with it or how to grow it.
We're sorry to hear about the concerns with your plant when it arrived! We have reached out privately to see what we can do to help!
I was out of character and not at all nice. I had 2 contacts with fast grow checking my order. Again I was very rude, Both persons were unbelievably professional. After calling and apologizing to a manager I see where her staff gets the professional attitude. I will only buy my plants and products of that nature from fast grow! My wife now has a very long list of items.
Delivery was slightly delayed did not arrive by the 2 day posted time frame but the product was excellent
The tree was delivered and is beautiful! It will be given to my mother as a Christmas gift!
We are so sorry to hear this! We're going to look into this and update the product pages