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I ordered a Meyer lemon tree for my wife's birthday. It was meant to ship the week of January 4th. I received lots of ads but no other communications in ensuing weeks. Requests for updates placed through the "contact us" link on their website went unanswered. Eventually I got a response through the link provided by Sitejabber, and was told without apology that the tree would ship sometime in March. I've given two stars rather than one in hopes that the tree, when (if) it finally arrives, will be nice.
Ordered and received my order in a timely manner no hassle and more than satisfied with my purchase. All the trees arrived in one piece
Ordered multiple cherry trees, arrived promptly, well packed
My tree came in all leaves were dry and falling off. It died in the mail due to cold weather
We are so sorry to hear how your tree arrived! We have reached out privately to help out with this and get you a new tree!
I ordered (2) trees. One of them arrived damaged... I emailed customer service and received a replacement tree, no questions asked within a few days. Amazing
Excellent customer service. My order arrived broken and tree has died I received random email from the company so I told them what have happened. They told me that they have 30 days guarantee refunded me $20 for one of the other items I've ordered and sending me a free replacement! Wow! The customer service representative was extremely friendly, helpful and just so extremely dedicated to help me. I will definitely be ordering from them again!
I got the trees pretty quickly, they seem in good condition but they are dormant since it is January. I planted them in the ground on the day they arrived. I await for them to wake up this spring.
Tree arrived damaged, but customer service was responsive and helpful getting me a replacement
I really like FastgrowingTrees.com. They have excellent products, and I am happy with the 5 plants I just bought. But they use FedEx for shipping in my area, which is deplorable. The plants did not arrive until January 13th, on what was suppose to be 2 day shipping - from their warehouse in South Carolina to my place just outside Atlanta, Nine days to Ship? Not good for live plants. Also, the packages were terribly mistreated, like comically torn up - I took a bunch of pictures. Meanwhile they are having a sale, but I am reluctant to buy anymore plants as mine still haven't arrived. All of this I blame FedEx, FedEx screws up everything and I really mean everything in the area. Without different shipping options, I'll be reluctant to buy from them again. FastGrowingTrees should really take FedEx to task for running their products, pissing off there customers, and costing them business.
WISH THERE WERE COUPON CODES... I'D LIKE MORE OF THESE TREES AND NEED BETTER PRICING. LOOKING FORWARD TO GETTING THEM SOON AND THANK YOU
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I typically don't leave really negative reviews - but I was left no choice here.
I ordered 5 plants from FGT back in the summer. Most arrived dying or dead already, some did not arrive at all. I purchased the warranty, and have tried contacting customer service multiple times but have gotten zero assistance.
I finally called and I received a store credit for the one plant that never arrived - they wouldn't even provide a refund! For the other plants, they told me they could not help me over the phone and they directed me to submit my issues online (which I had already done). They could not find my original ticket and notified me that sometimes when you upload photos the request doesn't come through... not very useful when they make you add photos to show that your plants are in fact dead.
I have still had no resolution, no reply to the 3-4 customer support tickets I left and the store credit seems like a waste given the quality and service here.
Would not recommend at all!
We are so sorry to hear about your experience and that we have not received any of your emails. We have reached out privately and we'll work to get this resolved!
Arrived on time and in perfect condition. Hopefully in a couple of years we'll have some tangerines.
All delivered and have been planted at this point.
Hi,
I received my burning bushes and they are in great condition.
They look super healthy.
Thanks, Robert
Nervous, the plants are not cheap so I was nervous ordering and then disappointed when they showed up. But now very hopeful that they will be great thriving plants.
My tree was delivered promptly and in great condition! It is doing well in its new home. I will definitely buy from here again when I need new trees.
Good — box was easy to remove and the baby tree is thriving
My issue is not at all with the kind and helpful representative who I spoke with on the phone,
But rather the poor communication on behalf of your company.
I called the 1-800 number last week (January 20) to get a status update on a plant I had ordered on December 31. The representative mentioned that the region where I live won't allow for the plant to ship until March. This is not the issue, that is understandable. What I find to be dissatisfying is that I had yet to hear anything from this company regarding this delay. When I purchased the plant I had to indicate my region so it seems odd to me that I wouldn't have received this information upon purchase. The only shipping information I received was immediately after the initial purchase in which it said "expected to ship after January 4." Even if this information was unknown at the time of purchase, I would have expected to receive and update from the company as opposed to me having to investigate the whereabouts of the plant I ordered.
Your communication should be improved for the satisfaction of your customers. I doubt I will make any future purchases with this company.
We are so sorry to hear that you were given the incorrect information for shipping! We're going to investigate what may have happened so we can fix this right away!
Great fast shipping nice and healthy plants highly recommend
I received my Ficus Alii in a timely fashion. It was packed well and there was no visible damage. The plant was very pretty and appeared to be healthy. It dropped a few leaves the first week but seems very happy now. I would definitely buy another plant from FastGrowingTrees.com.
We're so sorry to hear about your experience! Due to your growing zone we delay orders placed in Winter to ship once the weather warms up. This should've been indicated on the website and your order confirmation. We do apologize again if it was not and please let us know if we can do anything to make it right!