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The ordering was easy and the shipment came when they said it would. The tree looked fair when it arrived. We planted it that same day with the root boost I also bought. Two weeks in, it looks like it is starting to die. I called customer service and spoke to a very nice woman who told me to keep an eye on it and that it might take time ( after the rainy season to come back. We will see
I loved my tree! It just took a little longer than I would have liked, but other than that, I absolutely love it and will be continuing to shop with your company! Thank you very much!
I ordered the bargain pack of ten and they arrived 7 or 8 days later. They sat in their box another week before I got them planted. They look healthy and happy, so far. Thanks for making this easy and enjoyable.
Tree looks dead, no leaves or buds, hopefully it will get some kind of growth.
Excellent buying experience. They have anything you need.
Our Jane magnolia came in beautiful condition, carefully packaged, and quick.
My order was received in great condition well packed and the plants were beautiful and healthy!
Very easy experience, lots of explanation of the plants online, looking forward to seeing them grow!
My husband and I had such a good experience ordering a tree for our home that when tasked with ordering 2 trees for work, I ordered from here, again. Trees arrived fast and were in great condition!
Great customer service. They were very helpful and responded very quickly to my concerns about my order. I can't wait for the Meyer Lemon tree to be delivered in March to my friend. Thanks.
Arrived safely and Alive. Great time to plant when the trees are dormant.
I received all my trees without any damage and on a short time. I can't wait to see them grow. Thanks
The shipping the tree arrived in was in perfect condition, even though it was tossed around by the postal service for 2 weeks. It arrived with green leaves and barely moist (still amazing for 2 weeks). Hopefully the tree can continue to grow under my care
The wisteria plant I ordered came as a leafless twig, but, it is probably dormant at the moment. You might want to put a note with these shipments about them being dormant if that is the case. If not, I will be applying for a refund.
Thank you.
Scott
It's normal for these plants to go dormant this time of year. Please reach out in Spring if you are still having concerns!
Trees were shipped quickly and arrived in perfect condition. Well taken care of.
Nowhere in the check out process or in the follow up emails did it state that my *indoor* plants would be held until my growing season started in my zone. Only when I called to follow up on a different issue did the customer service add that it wouldn't ship until March (!) due to my planting zone. They are indoor plants, so I'm not sure why that was an issue--all of the emails and order confirmations had suggested they would ship on January 4 or I probably wouldn't have placed the order to begin with! I'm going to wait, but I am very disappointed that the communication wasn't clear up front--my confirmation email says "January 4 unless stated otherwise"... and it wasn't stated otherwise. Customer service is accessible and nice so they still get 3 stars, though they're not able to expedite my order to ship earlier. Better communication up front would be appreciated, and they should also pause their automatic reviews and pings to customers who haven't received their orders because I've also gotten a request to review my delivery experience and I haven't actually had a delivery experience...!
We are so sorry that the correct shipping date was not presented at checkout! We will look into this and see what happened!
Great product, fair price, timely delivery. Thank you!
We love our new little tree! It has a nice home in our garden. The shipping took longer than expected but we were notified of this possibility due to COVID-19.
Plants are healthy and well delivered. Looking forward to seeing them grow fast.
I was very easily able to make changes in my order. The rep was very kind.
The tree you received is currently dormant which is normal for this time of year. Be sure to reach out to us in Spring if you are still having concerns so that we can assist under our dormancy guarantee!