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The sales experience was very good; in terms of product information, product follow-up, etc. The shipping experience was also very good. Everything was boxed very nicely; although with 2 of the 7 boxes, the heavy duty copper staples that were used became unattached and the boxes were "open" (although no damage was apparent and this was more likely a shipper - FedEx - issue than the staples not being properly secured at shipment origin). Of the 7 trees I ordered, two were double trunked and I'm not sure if this will be an issue over time. At this point, I've only had the trees 1 mos, it's too early to tell but from I am able to determine, I am generally pleased although I would have greatly preferred not having double trunked trees pawned off on me.
I haven't received any of the three item that I ordered nor any information on when they will be shipped
We have not had any communication from company as to when to expect the delivery of our order. We also have not received any info about how to prepare for the items upon receipt (e.g. Weather protection, planting, growth, etc)
Ordered with ease, great customer service, fast shipping and very protective packaging. With the freeze that has happened in Texas people are looking to replace plants, I have dropped your name and web address for assistance to my neighbors. Thank you again, great job!
Looking forward for more to purchase ++++++++++++++++++++++++++
Leaves were very yellow and dead-looking when I opened the box. I moved them to sun with good water + drainage. I don't know if it will survive
We're sorry to hear about the concerns with your tree! We are reaching out privately to help!
Easy to order, delivered quickly. Trees are considerably smaller than imagined.
We're so sorry to hear that your order is not satisfactory! We're reaching out to see how we can help!
I ordered two Pomegranate trees from FastGrowing Trees.com; they arrived quickly and were packaged really well. The trees appear healthy and I can't wait to plant them. I had previously purchased two lemon trees in the past that are thriving in pots, bearing fruit yearly. Outstanding. They know what they're doing and I wont hesitate from ordering in the future. I highly recommend this company as legitimate, great prices and great service.
All the plants but one came in great shape, and the one that got (sadly) decapitated in transit was replaced within a few days once I sent the pictures on the website. Very efficient, and I will definitely order again!
I ordered 3 plants. Two arrived heavily damaged and were clearly frozen at some point. Even if they weren't frozen the poor packing resulted in the heavier plant smashing the other plant. The leave were creased, broken, and the soil was spilled out of one of the planters. One plant had no surviving leaves two days after it arrived and the other plant has some leaves but they are translucent so I'm not sure it will survive. The third plant I found out was on back order. I was never notified and it did not indicate it was on back order online. I only found out it was on back order when I called about the two almost dead plants I did receive. The plants should have been shipped in separate boxes to prevent damage and they should not have shipped during freezing weather. Two things this company shouldn't need to be told.
We're so sorry to hear about your experience! We currently hold orders for growing zone 6 and under due to the weather but can always delay orders in other zones as well. We're glad we were able to reship your plants and look forward to hearing how they arrive!
I've been looking for a clementine tree for a while, and your site was the only place I've been able to find one. Other than a weather-related hiccup with the FedEx delivery, my experience has been great. Within a day or two of delivery and planting, the tree has already had several buds that have flowered.
Plant arrived healthy and rapidly. It appears to be doing well as planted
I so badly always wanted an avocado tree, and I finally got the courage to purchase a 6ft mature one. I was so nervous about the delivery as well as the transplanting process, but I'm so happy to see that the avocado tree that FastGrowingTrees.com sent has been flourishing nice and strong since we planted it! It's been almost a month now, and the tree is loving it's new home. Overall, it seems to be a good strong breed of a tree! I will definitely be buying more trees from them!
Trees arrived in great condition and healthy but they're very small, I could have purchased 6-8 ft trees 2-3in dia for the same price. I felt like I really wasted my money.
We're so sorry to hear that your order is not satisfactory! We have reached out privately to help make this right!
I ordered 4 tea plants. 2 were damaged upon delivery
We're so sorry to hear how your plants arrived! We're reaching out privately so we can help out with replacements!
I have not had any luck with the phone #. I would like to return the tree. The tree is to small the trunk is like a tall string, This tree will take to long to enjoy
We're so sorry to hear that your tree is not satisfactory! We have reached out privately to get some photos so we can take a look and assist you further with this!
Disappointed in size. Advertised as4 - 5 ft. Most of the plant was not much more than 2ft a couple of sprouts reached 4 ft. Product was shipped on time and in good condition, but not worth the price charged.
We're very sorry to hear that your tree is not the correct height! We are reaching out privately so we can help resolve this!
Good plant, shipped well. Waiting to see if it survived the winter.
Excellent customer service! Appreciate all the great work of your Team. I can't wait till the citrus Plants to California is back.
Not arrived yet. Why keep bugging me over a response on what one does not have.!
We are so sorry that you're getting these review requests! We're looking into this!
It looks like you are in a closed growing zone. We’re reaching out privately to offer some assistance!