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I ordered a banana a date palm and a papaya tree all came in good condition very healthy and last fall i ordered a cold hardy kiwi it finally coming out of its dormant state. Its been a pleasure doing business
Quick delivery and excellent quality. I'm very satisfied with the trees I received.
Very good. Trees were well packed and roots were in excellent condition. Easy to plant and had blossoms on the trees. Will use you again
One came with a great root ball the other one had very little roots
Purchased two different type of trees. Its been about a month since they have been planted, both growing beautifully. One is a white Dogwood and the other a Red Fire Gum Tree. They are starting to bud and bloom. Will upload pics in a few weeks.
My order of dollar trees arrived damaged. After sending pictures and speaking with customer service, my order was replaced and sent to me at no charge right away. Thank you for making this easier. This is not first time I'm ordering from this company. Their quality of plants are good. Plant soil is special. Thank you again.
I ordered several apricot "trees" that were advertised as 2-3 feet tall. What came were tiny branches that had been cut off an existing tree and were about 18 inches tall, at best. I reached out to Fast Growing Trees regarding my concerns and they never responded. I would strongly suggest not purchasing items from them.
We're so sorry to hear that your trees are not satisfactory and we haven't received your emails! We have reached out privately to get those photos and help out!
I received two wisteria plants today. The delivery was quick. But the two plants arrived in one narrow box. The two plants were on the opposite side of the box, so one plant was always up side down in the box. And one plant was broken at the top. Dirt was everywhere. It was unbelievable! All you had to do was put the plants in two separate boxes and a statement on the box to remain upright! Not just to " keep flat" on several sides of the box. I hope these plants survive!
We're so sorry to hear how your order arrived! We're reaching out to get some photos so we can assist further with this!
I don't think it's right to pay shipping when you're getting a tree replaced because it died.
We are so sorry to hear about your experience. Our 1 year warranty covers the cost of what you paid for the plant only but we are always running free shipping promotions! Again, we do apologize for the inconvenience.
Ordered a $175 Meyer lemon tree. It disappeared in shipping and showed up 14 days later completely dead. They sent me another one, same thing happened. Cant blame this one on FedEx. It's March 18th (order placed Feb 24 and paid $30+ for shipping) and I still have no tree.
We are so sorry that the transit has been taking so long! It looks like we have since issued a full refund for the order and again we do apologize that this was not a great experience!
Can't really say how the tree might be since I never got it
It looks like you are in a closed growing zone. We’re reaching out privately to offer some assistance!
I ordered an apricot tree from your site and a pluot off of Etsy on the same day. Both shipped out essentially at the same time. The pluot got to me in <5days and it took almost 2weeks to get the apricot. When I got it the roots are very cut back. The pluot is already budding green leaves while the apricot is still a stick in the ground. We will see if it makes it.
We're sorry to hear about the concerns with your tree! We have reached out privately to help out!
Spoke with Cassidy in the plant "expert" line. She was polite and very helpful. Solved my problem... seemed very knowledgeable.
Products are good, customer service is terrible
Unless there is a tree I can't find anywhere else, then I buy from them
We are so sorry to hear about your experience! We are reaching out privately to see what we can do to make this better!
I bought a Pomegranate tree value $100+. After 45 days in the ground I noticed it did not survive and had died. I reported the problem to Fast Growing tree experts, and they decided to replace it with a live one at no cost to me. That I find excellent after sale customer care.
Arrived in great condition. Pleasant experience ordering
The sales experience was very good; in terms of product information, product follow-up, etc. The shipping experience was also very good. Everything was boxed very nicely; although with 2 of the 7 boxes, the heavy duty copper staples that were used became unattached and the boxes were "open" (although no damage was apparent and this was more likely a shipper - FedEx - issue than the staples not being properly secured at shipment origin). Of the 7 trees I ordered, two were double trunked and I'm not sure if this will be an issue over time. At this point, I've only had the trees 1 mos, it's too early to tell but from I am able to determine, I am generally pleased although I would have greatly preferred not having double trunked trees pawned off on me.
I haven't received any of the three item that I ordered nor any information on when they will be shipped
It looks like you are in a closed growing zone. We’re reaching out privately to offer some assistance!
We have not had any communication from company as to when to expect the delivery of our order. We also have not received any info about how to prepare for the items upon receipt (e.g. Weather protection, planting, growth, etc)
Ordered with ease, great customer service, fast shipping and very protective packaging. With the freeze that has happened in Texas people are looking to replace plants, I have dropped your name and web address for assistance to my neighbors. Thank you again, great job!
We're sorry to hear about the concerns with your tree! We're reaching out privately to offer some help!