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I already bought a lot of trees. 2 died because of shipping in the cold and fast growing trees replaced them with no hassle. Then I ordered a very large order and 2 trees and a few plants were missing, contact them and they send me the missing ones with no problem. So buy with confident. Will order more later on.
Very nice tree. Healthy and promising. Customer service experience impeccable.
My first experience with FGT wasn't the best. I received an orange tree that was heavily rootbound and needed some root pruning before planting. Within 2 weeks, the tree lost all of its leaves and never revived. I didn't realize that I could have reached out to customer service within 30 days for a replacement, but I had the 1-yr warranty and thought I'd see if the tree responded. Over the winter, I used my warranty and this time bought a smaller clementine tree that I think will be well suited to my sunny window. This tree had lovely roots and arrived looking very healthy. I also this time ordered a cinnamon tree that arrived in great shape.
I received a handful of gorgeous fruit bushes! One was broken in transport and I received excellent customer service as I was shipped another blackberry plant within the week for free! Definitely will be back!
I received a palm tree, it had travel shock, not looking good now, not sure if it will survive, they want me to wait, we will see
It said 3 different varieties on 1 tree. I got 2 peach and 1 plum. Customer service had every excuse in the book for a $200 tree, none of them were even reasonable. I even offered to send the tree back. My order was a total of $700. People spend that kind of money for a reason. I'll never give them a dime again.
We're so sorry to hear that your experience has not been satisfactory! We are reaching out privately to offer additional assistance.
My trees are absolutely beautiful! I had expected trees that were slightly smaller so was pleasantly surprised at the size. Shipping was a struggle. Both of my boxes were delivered upside down. I'm aware that this is not the company's issue so much as the shipping company, but it was a problem. One of my trees had not been cinched tight enough so when it arrived it had lots of exposed roots
This is the second time I have ordered from Fastgrowingtrees.com and I am once again very happy. It's easy to order and the tree/plants/shrubs are great.
After the first two walnut trees, when one had a damaged root system and wouldn't open the leaves, FastGrowing Trees sent me replacement tree in great condition within 10 days after my complaint. Customer service is great. Thank you.
Arrived early. Plants green and seemingly healthy. Already planted. We shall see how fast they grow
I ordered the trees online and called to customer service to get more details on shipping and my order and all my questions were answered. Trees came healthy and with details on planting and growing tips.
My order was processed expeditiously and arrived quickly in good oder. Planted it the next day and doing very well!
All three of our plants were packaged well, all are healthy and look great!
Good prices! Shipped quickly and safely! Will use again!
I have ordered several products in the past and been pleased with how well they have done once planted. Red twig dogwoods, American beauty berry's and American Holly's all showed up as expected and thrived once planted. However the persimmons trees I just ordered are well below expectations for the price. They where tiny, had bad bends near their base and weak root balls about the size of a tennis ball. I paid for the largest trees (4-5 feet) so that I could get a good root ball and a jump on size to get me closer to fruit production. Instead I got sickly twigs. I will update after the spring if they exploded out and beat my expectations, but as of now I will not be ordering trees again from FGT.
We're so very sorry to hear this and are reaching out privately to assist you further!
Buy from a company that cares. My plant did not make it., It's not a two day shipment. Beware, my avocado plant was dried, and never recovered after watering it., I called, they said, no refund, they will send another avocado plant out. I am going to contact my credit card to get a refund. It was $99., now I have to fight to get a refund. What a waste!
We are so very sorry to hear this and have reached out privately to assist you further.
Great company, quality product. I hope they grow - I live in a part of southern CA that can get hot.
Scrolling through your site was easy and it was easy to to place my order from. My order came in a little earlier than I expected. Unfortunately one of the trees was severely damaged. I called and asked what to do and was told to go to the site, fill out a damaged tree claim, take a picture of the damaged tree and e-mail it all back to them. I did this and the very next day they shipped out a replacement tree. I've received the replacement tree and like the rest of the order it's beautiful! Everyone was easy to talk to, understanding and very courteous. I give this company 5 stars in all departments!
I called to make a change to my order after placing an order online. The lady who I spoke to on the phone was very helpful and friendly. It was a great experience. FastGrowingTrees has emailed the tracking number by Fedex.
My biggest disappointment is, Fedex delivery is late. It was supposed to arrive two days ago but I haven't received the trees yet.
Healthy, beautiful specimens arrived in great shape & were happily in the ground at their new residence in 48 hours. We were VERY PLEASED with the whole experience.
We're so very sorry to hear this and are reaching out privately to assist you further!