On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Read more about our Review Guidelines and the process we have against fake reviews.
The overall purchase is fantastic and quality and communication is top-notch. My only issue is the sizes you receive. A 3-gallon palm tree is very small. I could wait for big box stores to carry them and it would cost substantially less.
The concept is great, but wish you got more tree for your money. Not sure how these are calculated though (supply/demand), so hard to tell if that's even an issue.
Fed Ex pushed the delivery back a day. I ordered the trees March 24 I was notified April 1 they would be shipped. April 8 I received another email stating the order had shipped. I tracked the order with the tracking number the order was to be delivered April 11. All day the tracking site stated the order was to be delivered on April 11 until 6 pm they changed it to April 12.
The order finally arrived April 12.
I purchased three trees ad they arrived as advertised. I planted each of the trees and after five days the two fig trees had lost their leaves and looked bad while the cherry tree appeared to be thriving. One fig tree is starting to look like it might survive.
We're so very sorry to hear this and are reaching out privately to offer assistance!
The tree arrived in absolutely perfect condition with leafs and buds ready to almost bloom. Will be planted in a day and most likely will bear fruit? Great service.
First – I bought 11 trees totaling well over $1000. Next – not happy at all on how they pack and ship live trees. Horrible, horrible. One Example: Burlap bag root ball for a Butterfly Magnolia came destroyed (NOT properly supported with twine wrap like other nurseries) – with ALL the soil OFF the root and sitting at the bottom of the bag. ROOT TOTALLY EXPOSED. I called and was told to plant it anyway and see what happens. By the way this ‘tree' was a 3-foot stick for a trunk, no branches whatsoever, with a few buds on the ‘truck'. After a few weeks in the ground - NO GROWTH, no nothing, still a three-foot stick coming out of the ground. Pretty embarrassing actually.
4 of the 11 trees are evergreen – so at this point (3 weeks in the ground) very hard to tell where they are in the realm of being dead, dormant or slow growing.
Next – Japanese Maple – which was an insult to receive. A 3-foot single whip of a twig, no branches, little baby leaves and it came in a 2-quart pot. Yeah for $120. Planting it – pulling it from the pot, the potting ‘soil' fell apart revealing NO ROOT STRUCTURE bound into the pot, like every other tree/plant in existence would have done being potted – seeming like this was a branch from a tree stuck into a 2 quart pot and sold. Needless to say within two weeks, all the leaves drop off and there it sits – a three foot red whip sticking out of the ground. I called on this one too. ‘Let's wait and see what happens.' I was told. Until When? ‘That would be May 30th.'
The balance of the trees? There is ONE (a Magnolia) that is showing SOME HOPE. Just barely pushing some leaves. The others? 2 Eastern Redbud – 3 weeks in the ground – no growth. Still dormant? Maybe. 2 Dogwoods – 3 weeks in the ground – no growth. Still dormant? Maybe.
Here's the thing – I was told if they don't grow – we replace. OK. In the MIDDLE OF THE SUMMER? The worst time to transplant trees – isn't that in the dead heat of the summer? Aren't trees supposed to be fall/spring planted?
So – in review - received poorly packaged, two trees were an insult to receive, and last – the hurry up and wait for growth into the beginning of summer for replacement decision.
We are so so very sorry to hear about your experience with your order and the drop and grow bags. We are reaching out privately to gather more information so we can assist you accordingly.
We just received our second apple tree, and the one we ordered last year is already starting to flower after having survived a rough winter. I don't know if we'll end up seeing any apples this year, but really looking forward to future harvests!
I just received my pineapple quince tree and it is so beautiful! Shipped healthy and perfectly to my house in zone 6b. The sturdy packaging protected the tree (even the delicate little flowers) root ball was perfectly held together and came with planting instructions. Amazing price on a tree I've been looking for unsuccessfully for several years in my local nurseries. Will definitely be buying from them again!
Prompt service on 1st order, still waiting on second order.
Got exactly the tree and the size I wanted. Tree arrived in excellent condition and is doing great! Highly recommend.
I ordered 2 year old rose bushes that were only 6" tall when delivered. I paid 3x the price at fast-growing trees of rose bushes that was more mature at our local nursery. Customer service offered a 15% discount - as opposed to sending me more mature plants. Convinced they sent me the 1 year old plant, not what I ordered.
We're so very sorry to hear this and are reaching out privately to assist you further.
Firstly, from Texas, so strict laws regarding citrus. When selecting texas as my region it still has no options to ship citrus to me, i have to call and order and they have to dropship from a nursery within texas which ended up being a huge mess. Was suppose to ship on a monday, then the following monday, then thursday, and that thursday noon i asked about my order and said it would be shipped that day and then got a call back 3 hours later saying my trees were out of stock and got a refund. First time buyer here.
We are so very sorry to hear this and are reaching out privately to further assist.
Found a beautiful tree to order as a memorial gift. Because it was still winter time, I was made aware that the tree wouldn't ship until the last week of March. Ease of ordering was great, tree was shipped when promised and came packaged carefully.
Very happy with my cherry tree looking forward to cherries
Well packaged plants, arrived quick. They perked up really well in our greenhouse after a week or two. They look great so far and I am excited to have them. I would use this company again for future tree purchases.
Love how easy the whole site is to use and how the site walks you through what are the best plants for your region. They really make it easy to have awesome plants!
Tr another business. They delivered trees which were completely destroyed. The second replacement delivery still has not arrived. One of the tracking numbers shows that it will arrive weeks after it was ordered.
We're so very sorry to hear this and are reaching out privately to offer some assistance.
I purchased a Monestra House Plant.The product rec'd was not only damaged due to packed poorly (I. E. not protectively packaged). It clearly not the same product represented in the website photo. The email addresses given didn't work after trying several times. Would not recommend this site nor purchase anything else from this company.
We're so very sorry to hear that your Monstera is concerning you in more ways than one. We are reaching out privately to offer some assistance.
Could only rate product 3 stars because we've only just received and planted so don't know how they will do.
I frequently buy plants online and have found fastgrowing trees to consistently provide very healthy trees, bushes and plants. I have probably placed at least five orders in the past few years and will continue to do so. I have not been disappointed. They are professional. The plants are very well packed. Larger than expected nearly every time. Reasonably priced and received quickly. I highly recommend fastgrowing trees.
I purchased an avocado and two fig trees. All arrived healthy. So far no fruit but excitedly waiting.
We are so very sorry to hear this and for any confusion! Upon the arrival of your order, do you have any questions or concerns at all? If so, please do not hesitate to make us aware. We are here to help and would be more than happy to!