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Easy to order and fast, reliable deliver. Excellent plants.
When I got the tree I was shocked. It was literally a stick with a big root ball. But I planted it and sent customer service an email expressing my concerns. I've NEVER HEARD BACK. That annoys me somewhat. So far I still have a stick but I can see little TEENY green branches starting (I can't even call it a nub lol). Then here in Ohio we got a late snow and below freezing temps 3 nights in a row. So I'll reserve judgement until it gets warm again.
Very nice plants. Well taken care of. Packaging was secure so no damage
Emerald Green, which was ordered was of height 3 to 4 feet. However except for couples of the delivered items every other items were less than 3 feet.
We are so very sorry to hear this and are reaching out privately to offer assistance!
Very appreciated new house gift shipped to a distant relative
Quick and easy replacement of one of the bushes we ordered.
One of three is not looking or doing well, all came in bone dry. I contacted customer service and the people were great but if shipping stress is a problem with plants it should be noted in the enclosed documents or on the website. I am waiting to see if the plant springs back or not. It looks worse than anything I have purchased from local store/nursery. I really was hopeful but I am on the fence if I will use or recommend them.
Trees were delivered on time and very healthy. This is my second year buying trees from Fast Growing Trees and very satisfied with the and product.
Prior order I did was great. I ordered 2 10-packs of trees on a second order. 10 were pretty good. 2 were missing altogether from the order (shortchanged 2).
Half the order looked really small and pretty shabby. I called to say my order was 2 trees short and wanted to add the insurance at the time of delivery as half the trees were not very healthy looking. I was surprised for them to tell me the insurance would now cost twice as much, despite the trees just arriving. When I explained I wanted to add the insurance because I was disappointed in how half the trees looked, the custom service rep just ignored me. Not happy with this second experience with the company.
We are so very sorry to hear this and are reaching out privately to offer further assistance!
Fast service I was well pleased. The trees were healthy and mature
Well packed and ready to plant. Ok
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My order has two main products. The first one I received and it was great. The second I received a communication saying that was not available and options for replacement. I answer back, I sent 3 emails already and I have no answers about the rest of my order, if I'll receive something or even when I'll receive what. This lack of communication is terrible. I want an update and I can't get it.
We are so very sorry to hear this and are reaching out privately to offer some assistance.
I order 4 plants. They all showed up doing well and 1 week later they are thriving
The fig tree came intact, despite being left with all the plants upside down and on top of each other by the shipping co. The plants had been well packaged. On the large coffee plant every leaf had brown edges and tips and didn't look good. I was disappointed. Am waiting to see if I can trim the brown back after new leaves grow in. The small coffee plant looks much smaller than I had imagined. Will take several years to branch out.
2 dead thuje i cant seem to get anyone to help
1 dead poplar it died about 1 month after it was planted by professional landscapers
We are so very sorry to hear this and are reaching out privately to assist you further!
Arrived quickly, packaged well, complete instructions. After 2 weeks in a pot, planted outdoors, holding up well. Only wish it was a little larger/ more mature (bought large size) for the money but is a good value for this distinctive Korean Lilac tree.
We would have liked to have been able to pick up our plants directly at the store. You are less than 7 miles from Steele Creek and we had to wait 3 days for delivery. The Rhododendron is blossoming beautifully, but the 4 Lilac bushes look frail after 19 days.
The trees arrived In very good condition. Packaging was very well done.
I'm currently still waiting for my order. I never received my trees or communication around where they are still waiting. Terrible experience. I'm shocked to be hearing anything from the company in the way of a review!
We are so very sorry to hear this and are reaching out privately to assist you further!
Some of the plants I ordered have come in great shape and have made the transition into the ground with ease. Other plants, I am assuming due to high demand, have not yet arrived. I used this company last year, had good results and it looks as though I'll repeat the experience this year once again.
We are so very sorry to hear this and are reaching out privately to assist you further.