Trees.com

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Trees.com
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North Carolina
1 review
0 helpful votes
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Delivery Mix-up
April 22, 2021

A little confusion with delivery but it worked out.

Date of experience: April 21, 2021
Illinois
1 review
0 helpful votes
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Worst purchase yet!
April 22, 2021

No one to talk to for problem with shipment but get more literature to buy.
Terrible quality!

Date of experience: April 21, 2021
Cassidy M. Trees.com Rep
over a year old

We are so very sorry to hear this and are reaching out privately to further assist you.

District of Columbia
1 review
0 helpful votes
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Poor shipment and poor packing
April 22, 2021

FastgrowingTrees sending 2 plants in the same box with poor packing, plants are getting damaged and plant soil coming off the pots when keeping the box upright or any other position by the carrier. Please try to ship 1 plant in 1 box. Also, plant quality is getting deteriorated. For 6-7 ft plants most of the times what I get very skinny 6-7 ft plants

Date of experience: April 21, 2021
Cassidy M. Trees.com Rep
over a year old

We are so sorry to hear this and are reaching out privately to assist you further!

Texas
1 review
0 helpful votes
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Great Tree
April 21, 2021

I purchase a Fig tree as a present, my friend was very happy with the product.

Date of experience: April 21, 2021
Singapore
1 review
0 helpful votes
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Month long wait
April 22, 2021

Took a month to get my order. I think the only reason it didn't take longer was that I had to contact them about my order. No sorry for late shipment or anything. Would have made my day for something in return but oh well. I'll try somewhere else for my next tree.

Date of experience: April 21, 2021
Cassidy M. Trees.com Rep
over a year old

We are so very sorry to hear this! It seems as if you were in a zone that was closed when you ordered (zone 6) and that zone did not reopen for shipment until around the end of March/Early April. We do have certain zones closed off to shipping during the colder months of the year and reopen them in spring when the weather is more ideal. If you were to have any further questions or concerns though, please do not hesitate to make us aware. We would love to help in any way that we can!

Texas
2 reviews
0 helpful votes
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Late winter freeze yikes!
April 21, 2021

We have had a cold jolt in the weather for a week and supposed to continue for the next 3 days! Evening temperatures 25* I have covered my tree hope it survives because I most certainly cannot afford another one.

Date of experience: April 21, 2021
Missouri
1 review
0 helpful votes
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Great experience
April 21, 2021

I purchased a fruit tree and was on certain of exactly what I would get because it was a four n one graft. When it came it was exactly the varieties of cherry that I wanted and was shipped with care. The tree seems to be doing well despite our late season cold snap. So far so good!

Date of experience: April 21, 2021
North Carolina
1 review
0 helpful votes
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Great Service
April 21, 2021

Fast delivery and when I called about something that was left out they quickly and politely took care of it.

Date of experience: April 21, 2021
New Jersey
1 review
0 helpful votes
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Mixed feelings
April 22, 2021

My recent order included approx. 36 plants (incl. 2x ten packs, 2x four packs). The order was delivered 11 days late. The late arrival was a frustration in and of itself as we took off work the week of arrival and ordered a ton of mulch... only to have to wait almost two more weeks and plant everything in the evening after work.
Some of the plants looked just fine upon arrival. But, several arrived pretty beat up. The two dwarf spruces had new growth on them but, but the new growth is yellow. Many of the plants have grey roots and some have a mossy, grey growth on them. The climbing rose did not make it. It's branches are completely dry and brittle. The Butterfly bush does not look good at all. I was wowed when I called as the women I spoke with resent my order again and it arrived only a few days later. While I see on the receipt that she ordered everything accurately, I did not actually receive a true replacement for everything I ordered. For example, I ordered a 10 pack of Forsythias, but only received one in the replacement. Another example: I ordered a 4 pack of red rhododendrons, but I only received one replacement. While some of the original plants seem to be hanging in there, I do feel like I was jipped, particularly with the red rhododendrons and burning bushes because the 4 and 10 packs are not going to all make it, and I only received one of each to replace the originals.

Date of experience: April 21, 2021
Cassidy M. Trees.com Rep
over a year old

We are so so very sorry to hear this and are reaching out privately to offer further assistance.

Missouri
1 review
0 helpful votes
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Trees and plants
April 21, 2021

Very happy with all my trees and plants. I purchased the root grower and was surprised ho much growth my red maple showed within a few days. I love them all and have found a perfect place to purchase trees.

Date of experience: April 21, 2021
Pennsylvania
1 review
0 helpful votes
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Dawn Redwood trees
April 21, 2021

Was very pleased with the purchase of my Dawn Redwood trees. The shipping was fast and the trees didn't look stressed at all. They were shipped with plenty of soil and had plenty of foliage. We are so looking forward to watching them grow.

Date of experience: April 21, 2021
Washington
1 review
0 helpful votes
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Meh
April 22, 2021

I was very excited to receive my Clementine, Meyer Lemon, and Hass Avocado trees. FGT wasn't the cheapest but I liked their selection online. After placing the order there was a delay in the delivery and I received no response to my inquiry regarding the delay. I believe the delay caused the trees to be a little worse for wear when they arrived and I'm still not sure if they will rally. However I am not reaching out to FGT again because I learned they aren't great at responding.

Date of experience: April 21, 2021
Cassidy M. Trees.com Rep
over a year old

We are so very sorry to hear this and are reaching out privately to offer some assistance!

South Carolina
2 reviews
0 helpful votes
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Wonderful Company
April 21, 2021

All our plants arrive is fantastic shape. Any questions or issues were quickly addressed and resolved. Highly recommend this company

Date of experience: April 21, 2021
West Virginia
3 reviews
0 helpful votes
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Good quality
April 21, 2021

Trees come shipped in good quality and they are very healthy.

Date of experience: April 21, 2021
New York
1 review
0 helpful votes
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Have to wait and see...
April 21, 2021

I ordered 2 trees and both had damaged with clear evidence that the box was bent/crushed in half. After reporting the damage with pictures, it was determined that the damage was minor and that the trees should recover. With only a 30 day warranty, we will have to see if the trees survive and product or if we wasted a chunk of money from ordering trees online.

Date of experience: April 21, 2021
Cassidy M. Trees.com Rep
over a year old

We are so so very sorry to hear the condition your Apple Trees have arrived in and are reaching out privately to assist you further.

Iowa
1 review
0 helpful votes
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Plants look great!
April 21, 2021

The plants arrived really well packaged, and the trees I bought all look great, despite the boxes being delivered upside down by FedEx. The trees are all really healthy looking, height exactly as advertised, with a good number of leaves. Super pleased, and I'm definitely going to order more!

Date of experience: April 21, 2021
New York
1 review
0 helpful votes
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Dense roots, took a while to receive
April 21, 2021

Green Giant (10 pack of 1ft - 2ft) is about 1ft tall with dense roots packd in 1qt drained containers. It took about 4 weeks to receive. It said ship in the week of April 4th, but it actually shipped out in April 10th Saturday, received April 14th. Although It is 2 day shipping, but including weekend. The root has been dried for 5 days. Upon received, I watered them immediately. They look fine now. My suggestion is order ahead avoid missing the planting season. The customer service is good.

Since I want to plant another 10 green giants in this season, I have to order from other online plant nursery, they shipped in a few days.

Date of experience: April 21, 2021
Rhode Island
1 review
0 helpful votes
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High Quality - Quick Delivery
April 21, 2021

Easy website to navigate with good level of detail. Ordering was very quick and I received the trees in days. All were in great shape and went into the ground that day. Two weeks later, everything is looking great.

Date of experience: April 21, 2021
New York
1 review
0 helpful votes
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Grand Nain 'Naine' Banana Tree × 1
April 21, 2021

Purchase what was to be a great banana tree on 25mar2021, the order shipped quickly week of 10Apr2021. The tree was delivered snapped in half, I immediately contacted FGTs for a replacement tree online, even sending pictures with no response. Followed up by phone, was directed to resubmit online request, even confirm that the request was received with the representative. As of today is we have been spammed to death by FGT but still not a single response about replacing the damaged tree.

Date of experience: April 21, 2021
Michigan
1 review
0 helpful votes
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Vanilla bean tree
April 21, 2021

The tree was well-package but did come out of its container in the shipping box I have replanted it and am encouraged that it is still alive. I'm excited to see how this grows!

Date of experience: April 21, 2021

From the business

  • +1 800-973-8959
  • Fort Mill, SOUTH CAROLINA, United States
  • Founded in 2003
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