Trees.com

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Trees.com
trees.com

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Aruba
1 review
0 helpful votes
Follow Neil C.
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Not what I expected!
May 30, 2021

The shape the trees were in upon delivery was shocking! Branches were broken and roots appeared to be sheared off. I planted soon, but any leaves left had already wilted. I followed the planting instructions, and I'm following the prescribed watering regimen, and now I'm hoping for the best. These trees were not what I expected from this company.

Date of experience: April 30, 2021
Racheal S. — Trees.com Rep
over a year old

We are so very sorry to hear this and are reaching out privately to offer further assistance!

Maryland
1 review
0 helpful votes
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Box damaged
April 30, 2021

Shipment with 2 cherry trees arrived in damaged box. (My issue really not yours) Root balls were extremely loose and trees wilted. Planted quickly and appear to be ok, but time will tell.

Date of experience: April 30, 2021
California
1 review
0 helpful votes
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Plants and trees
April 30, 2021

My hydrangeas are doing great and my red haven peach tree is too. Our Elberta is wilting a little but I've talked to one of your reps and she told me what might be wrong.

Date of experience: April 30, 2021
Nebraska
1 review
0 helpful votes
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Broken tree... Quickly replaced!
April 30, 2021

First dormant Pecan tree was received broken in shipment. I took pictures of the damaged tree and emailed them to FastGrowingTrees. Next thing I knew, I received an email confirming a replacement tree was being shipped out to me at no charge. New tree received had already come out of dormancy but in good condition this time.

Date of experience: April 30, 2021
New York
1 review
0 helpful votes
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Stick with local nurseries
May 7, 2021

These plants are more expensive than local nurseries (even the over-priced one in my affluent suburb) and arrived a bit banged up. Dry and slightly squashed.

Date of experience: April 30, 2021
Cassidy M. — Trees.com Rep
over a year old

We are so very sorry to hear this and are reaching out privately to offer further assistance.

New Jersey
1 review
0 helpful votes
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Backyard fun
April 30, 2021

So far, everything looks good
Easy ordering, quick delivery
Little pricey but nobody else had these

Date of experience: April 30, 2021
New York
2 reviews
4 helpful votes
Follow Matt F.
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Don't get trees from here.
April 30, 2021

Do not do business.

I ordered two flowering cherry trees, the largest size available, as a gift. They had a promotion and a small maple was included also. Total cost ~$350.

They arrived with near no leaves and in obviously poor condition. We planted them anyway, but within two weeks it was abundantly clear they were dead.

We sent photos to Fast growing trees and, for ~$90 in shipping, 2 more trees arrived, also with basically no leaves and looking more like 5 foot twigs attached to a clump of dirt. These were also planted, in different locations that might be more beneficial, but within a month they were both clearly completely dead.

To be clear, these were planted in a yard by an experienced gardener, in their correct zone, in a yard which is absolutely teeming with healthy plant life. Just about the only thing that couldn't and didn't survive was these 4 trees.

The little maple hasn't completely died yet but it's pretty scraggly. It may or may not survive. If it does, it will have cost about $450.

Don't get trees from here.

Note - same review on ‘trust pilot'

Date of experience: April 30, 2021
Minnesota
1 review
0 helpful votes
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No Delivery
April 30, 2021

I have written a few e-mails with no response... I downloaded the shipped app to track the delivery and it has said partially shipped for weeks.

******* and *******

Date of experience: April 30, 2021
Florida
1 review
0 helpful votes
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Wrong order amount
May 30, 2021

I placed order online and ten minutes after I called customer service and had my order corrected " so I thought ". I received my order a week later and order was still wrong.

Date of experience: April 30, 2021
Racheal S. — Trees.com Rep
over a year old

We are so very sorry to hear this and are reaching out privately to offer further assistance!

Alabama
1 review
0 helpful votes
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Trees died
May 30, 2021

My trees died a couple of days after I planted them and every tree I bought last year has died

Date of experience: April 30, 2021
Racheal S. — Trees.com Rep
over a year old

We are so sorry to hear this! If you haven’t already done so, please forward us some photos. One of our plant specialists will be happy to help!

Wisconsin
1 review
0 helpful votes
Follow May D.
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Pack trees and plants better!
May 30, 2021

I ordered a 1 gallon Veranda Banana tree, 2 ginkos, and 3 maples. Multiple trees were stuffed in boxes and as a results arrived with lots of damage. The banana was in a quart container rather than gallon and was quite tiny with all three leaves curling with dead edges and interiors. Not what I expected.

Date of experience: April 30, 2021
Racheal S. — Trees.com Rep
over a year old

We are so very sorry to hear this and are reaching out privately to offer further assistance!

Texas
1 review
0 helpful votes
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Very nice.
April 30, 2021

Quality product, reasonable prices and fast shipping. Very pleased.

Date of experience: April 30, 2021
Nebraska
1 review
0 helpful votes
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1 lime bush arrived very small and now dead.
May 30, 2021

Contacted customer service by phone and also via the website. The phone representative advised me to contact the online team, send pictures of the tree, and that's exactly what was done.

I sent a picture of both of my lime trees (a healthy-sized one, and the second one that was a twig). The online representative responded within a day and said that the tree appeared to be alive and did not offer to replace it or fix the issue even though it looks yellow and all leaves fell off.

I know that citrus trees can drop their leaves after arrival, but I am simply not satisfied with the twig-sized bush I got as my second tree considering the price I paid for them.

I WILL NOT PURCHASE FROM THIS WEBSITE AGAIN!

Trees.com attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: April 30, 2021
Racheal S. — Trees.com Rep
over a year old

We are so sorry to hear that your Lime bush arrived in poor conditio. We have reached out to see what we can do to assist.

Maryland
1 review
0 helpful votes
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Great customer service
April 30, 2021

There was a mistake on first shipment which they corrected right away no questions asked. The trees came ib great shape and are doing very well.

Date of experience: April 30, 2021
Ohio
1 review
0 helpful votes
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Fast growing trees.
April 30, 2021

I bought 12 trees and two were in bad shape twigs for a 5' -6' trees! Over all I'm happy with the trees.

Date of experience: April 30, 2021
California
1 review
0 helpful votes
Follow Loni W.
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Expected too much?
May 30, 2021

For what I paid for my tree and that I brought the larger one, I expected it to be more robust than what showed up. What leaves it did have all fell off two days after it arrived.

Shipping took way too long, I hope it survives.

Date of experience: April 29, 2021
Racheal S. — Trees.com Rep
over a year old

We are so very sorry to hear this and are reaching out privately to offer further assistance!

New York
1 review
0 helpful votes
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Item was badly damaged upon receipt and died.
May 30, 2021

The male sea buckthorn I received was snapped off at the base upon receipt and subsequently died. The shipping container did not appear to have been damaged in transit. I think it was simply packed without adequate support to ensure its safe arrival.

Date of experience: April 29, 2021
Racheal S. — Trees.com Rep
over a year old

Thank you for your recent order. We have reached out to see what we can do to assist.

California
1 review
0 helpful votes
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Loquat tree received had diseased leaves
May 30, 2021

Tree ordered took a several days to ship, waiting for tree took a week to arrive only to find out that all 4 leaves of the tree had several brown spots. Very disappointed because the tree was expensive.

Date of experience: April 29, 2021
Racheal S. — Trees.com Rep
over a year old

We are so very sorry to hear this and are reaching out privately to offer further assistance!

Wisconsin
2 reviews
0 helpful votes
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Hoping my trees survive
April 30, 2021

I have not yet planted these trees because of cold temperatures, they arrived in very good shape & are currently in my garage awaiting better/no frost nights to be planted

Date of experience: April 29, 2021
New York
1 review
0 helpful votes
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Expected bigger plants.
May 7, 2021

Even after confirming that I had the right size for my flowerpots, they came much smaller and won't fit. Now I have plants I have to either get rid of or buy pots to fit them... very disappointing. Would have been much better off purchasing in a store where i could make sure they were exactly what I wanted.

Date of experience: April 29, 2021
Cassidy M. — Trees.com Rep
over a year old

We are so very sorry to hear this and are reaching out privately to offer further assistance.

From the business

  • +1 800-973-8959
  • Fort Mill, SOUTH CAROLINA, United States
  • Founded in 2003
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