Trees.com

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Trees.com
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Washington
1 review
0 helpful votes
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All leaves of the tree are falling down after shipment
June 24, 2021

G, although the tree is not dying, it feels a little bad

Date of experience: June 22, 2021
Racheal S. Trees.com Rep
over a year old

We're sorry to hear about the concerns with your tree! We are reaching out to get some photos so we can assist you further!

Colorado
2 reviews
0 helpful votes
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Plants arrived in Virginia in good shape
June 22, 2021

I ordered some grasses, shrubs and sedum for my front landscaping. The sedums were huge and full and very healthy. The grasses were healthy and I was happy with their size. The shrubs I ordered were a great size and healthy as well. I received 4 shrubs and one of them died. It was a little smaller but looked fine when I received it. I dont think I got it in the ground soon enough, but luckily, I had enough to fill the space where I wanted them planted. I received 20 plants in all and I was very happy about the service, the packaging and the health of the plants. For the money I spent, I was very satisfied and would highly recommend.

Date of experience: June 22, 2021
Illinois
1 review
0 helpful votes
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Dead tree
June 24, 2021

By the time I got the tree the leaves where dead. The tree root bulb was dry and the dirt around the roots was like sand.

Date of experience: June 22, 2021
Racheal S. Trees.com Rep
over a year old

We're so sorry to hear how your tree arrived! We have sent a private message to get some photos so we can take a look and help out!

Florida
1 review
0 helpful votes
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Happy olive tree owner
June 22, 2021

People discouraged me from buying an olive tree. But I am so happy with my Arbequino (sic) from Fast growing trees and was excited to see it already had olives on it.

Date of experience: June 22, 2021
California
1 review
0 helpful votes
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My tree died
June 24, 2021

My tree was deliver in very poor condition.The leaves had holes in them, and the root ball wasn't in very good condition.

Date of experience: June 21, 2021
Racheal S. Trees.com Rep
over a year old

We're sorry to hear about the concerns with your tree when it arrived! We are reaching out to get some photos so we can assist you further!

Illinois
1 review
0 helpful votes
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Purple is not RED
June 24, 2021

I bought a Red Rose of Sharon tree (their description of the tree). It flowered a light purple. When I contacted them they said that was to be expected. Then why would you call it a ‘Red' anything?

Date of experience: June 21, 2021
Racheal S. Trees.com Rep
over a year old

We're so sorry for the confusion about the color of the flowers! The Red Rose of Sharon Tree delivers stunning ornamental appeal with deep maroon-purple blooms that last for months.

Colorado
1 review
0 helpful votes
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Shade Trees
June 21, 2021

We received our trees. They were in perfect condition. We planted them about a month ago and they seem to be growing well. We have really had trouble getting local trees to grow. These seem to be doing so well. I am excited to see if they are doing this well next summer.

Date of experience: June 21, 2021
North Carolina
1 review
0 helpful votes
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Great customer service.
June 21, 2021

Ordered 4 trees and fertilizer. They held the trees until we were ready and delivered promptly. One tree we notices the top was broken off, sent pictures and they wonderfully replaced it. All are planted now as directed and we're waiting. Reviews were great.

Date of experience: June 21, 2021
South Dakota
1 review
0 helpful votes
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Replacement
June 21, 2021

3 of my lilac bushes were dead upon arrival. They were immediately replaced. Thank you

Date of experience: June 21, 2021
Virginia
2 reviews
0 helpful votes
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Lovely mock orange
June 21, 2021

The mockorange I ordered had to sit a while until its bed was ready, and it survived beautifully and is now looking great!

Date of experience: June 21, 2021
Texas
1 review
0 helpful votes
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VERY tiny and VERY overpriced trees.
June 24, 2021

The trees were VERY tiny. For nearly $200 I got two tiny trees that I could have bought locally for about $30 apiece. And I ordered three other items that did not arrive. I called customer service and they then sent ONE of the missing items. I had to call customer service to request the remaining missing item. I feel so sorry for anyone who works in customer service for this company! I bet they get yelled at all day by people who have been ripped off by this company!

Date of experience: June 21, 2021
Racheal S. Trees.com Rep
over a year old

We're so sorry to hear that your plants were not what you expected! We are reaching out now to get some photos so we can see what you received and offer some assistance!

Michigan
1 review
0 helpful votes
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Unreliable
June 24, 2021

I ordered a tree in May to be planted in July for a memorial for my husband's mother who recently had passed away. They said they would hold onto the tree until I needed it shipped the 4th week in June and ship then. When I called to confirm shipment around June 14 the company informed me that they did not have the tree which I ordered and paid for. They said. Sorry about that... we will refund your money. Now I have to find another tree for our memorial. I will never shop with this company again.
VERY DISSATISFIED.

Date of experience: June 21, 2021
Racheal S. Trees.com Rep
over a year old

We are so sorry that we weren't able to ship this tree! Unfortunately when dealing with Mother Nature, she can be unpredictable and our inventory just wasn't up to par to ship. We do sincerely apologize again for the inconvenience!

Michigan
1 review
0 helpful votes
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Farmermom
June 21, 2021

Our children gave us funds to buy a pear tree as a Christmas gift. Our little tree arrived safely and appeared extremely healthy. We followed planting instructions and are happy to say "Perry" is thriving fantastically!

Date of experience: June 21, 2021
California
1 review
0 helpful votes
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Overpriced!
June 24, 2021

Average quality of plants and overpriced... the palm could be purchased loclly and better quality for $0 or less, the Olive tree was not worth the price...

Date of experience: June 21, 2021
Racheal S. Trees.com Rep
over a year old

We're so sorry to hear that your plants were not what you expected! We are reaching out now to get some photos so we can see what you received and offer some assistance!

Oregon
1 review
0 helpful votes
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Expensive not worth it
June 24, 2021

One, These prices are ridiculous for plants. Not worth the price. Two, Customer service is mediocre, they will tell you that you're plant is alive and make it difficult for exchanges or returns.

Date of experience: June 21, 2021
Racheal S. Trees.com Rep
over a year old

We're so sorry to hear that your plants are not recovering after shipping! We're reaching out privately to help you get some replacements!

Maryland
1 review
0 helpful votes
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I received both trees in very good shape!
June 21, 2021

I bought two trees. Both arrived quite fast and were in good shape, I put them straight into the ground and they both have new leaves coming out and seem to be doing well. Excellent service overall.

Date of experience: June 20, 2021
New York
1 review
0 helpful votes
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6 foot tree
June 24, 2021

Arrived, half dead, and there were branches on only one side. The branches on the other side had all been cut off.

Date of experience: June 20, 2021
Racheal S. Trees.com Rep
over a year old

We are so sorry that we never received your photos! We have reached out privately!

Rhode Island
3 reviews
0 helpful votes
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Took a chance
June 20, 2021

Took a chance and ordered trees and bushes on line. So glad I did! Very satisfied with the handling and packing.

Date of experience: June 20, 2021
Washington
1 review
0 helpful votes
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Fabulous
June 20, 2021

My trees were well packed. Gently laid out together in a well planed and made box that protected the trees from damage. There were plastic bags over the pots to keep the trees moist. The trees were well rooted in there pots but not over rooted so the dirt and root ball clung together when slipping them into their holes.

Date of experience: June 20, 2021
Pennsylvania
1 review
0 helpful votes
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Cherry trees
June 20, 2021

I bought 2 cherry trees and 2 blueberry bushes on line. I thought I was getting 4-5 ft tall cherry trees. All the trees and bushes were shipped togetter in one 10" x 10" x 36" box. Even counting the roots the plants were only 3 1/2 ft tall. One cherry tree was growing at the crotch about 2 ft off the ground. The other had only one leaf at the top which eventually fell off when a few more grew at the bottom. Blueberry bushes were ok but overpriced. I purchased 6 more bushes (same height) for $12.50 each (half the price) at a local nursery.

Date of experience: June 20, 2021

From the business

  • +1 800-973-8959
  • Fort Mill, SOUTH CAROLINA, United States
  • Founded in 2003
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