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I had a problem with a few of the trees I purchased and after sending in photos, they immediately sent out replacements. Great company!
I recently bought two cherry trees - a Bing and a Montmorency. When I opened the box the Montmorency was on top and the Bing was smashed underneath it. What few leaves the Bing had were torn off. While I wasn't happy, I assumed both trees would be okay and I planted them. In less than a month the Bing was dead. 20' apart, exact same planting conditions, water, weather, etc. One is thriving and the other is dead. When I got in touch with customer service there were some messages back and forth, photos sent, etc. before they acknowledged the tree was dead. All I had to do is retroactively pay them another $40 for a warranty and they'd refund my money. That's insane. They shipped a bad product and want more money to make it right. Look, I know that there's likely a good amount of customer error with something like live plants, but I did everything right in this case. I should have complained when I first opened the box and saw the damage from shipping. I mistakenly believed that it would be okay and if it wasn't they'd make good on it. My bad. Now I know what kind of business it is. Give it some thought before you give them your money. There are other options available.
I placed this order and the FedEx Center in Ocala said it came damaged and it was sent back. I re-ordered it and it made it as far as that same FedEx Center but never to my house. I was refunded the amount of purchase, but I would rather have received the bushes.
We are so sorry for the issues you experienced with the carrier delivering your plants!
I had ordered two tress and one tree arrived not looking good, it came out of the pot and soil was everywhere, but when I sent them a picture and an email, I immediately got another peach tree and the customer service was very prompt. I will be buying from them again.
The plant was so well packed and arrived quickly. It is presently planted and I'm hoping for blooms soon. I'm looking forward to having beautiful gardenia flowers.
Trees came very quickley and although the leaves fell off right after planting the new leaves cames back quickly and tree is doing well so far.
Trees arrived in good condition with planting instructions. They are doing very well!
Product arrived in great condition
The speedy delivery was as prompt as was promised
Overall the experience was good. Product arrived quickly and in good condition. Ordered two Miss Kim's, one plant was robust and the other was thin. Let's hope the thin one catches up.
Brought 2 Autumn Red Maple.
They arrived a little beat up
But look great and are growing many new leaves. I am pleased
Need one more. Avacodo tree
Then done planting trees
I have already purchased last year a kousa dogwood and wisteria tree they are doing fine.
One box came crushed. 3 trees have broken branches. Couple others have some some dead branches. May be ok. Too soon to tell.
Ithough I was getting 10 trees for the 144 but just received 1. They wanted a photo but I do not have a camera. I am sure it was all legal but read very carefully. Buy beware
It looks like you selected our 4-5 ft tree and not the 10 pack of 1-2 ft trees. We are so sorry for the confusion!
The plant that was delivered had wilted, dry crunchy leave and all the flower buds were dead or dying. When I called customer service the person brushed me off telling me it probably just needed water.
We're so sorry to hear how your plant arrived! Shipping stress can cause plants leaves to wilt and even drop off, but they almost always make a full recovery! Being that we are plant people, we always like to ask our customers to give the plants a chance and not to give up on them too early. Please do not worry, we have your plant covered 100%. Just check back in with us if for some reason it begins to decline and we'll ship a new one!
Purchased plant arrived late dried out and baren of leaves. Contacted company and they replaced at no charge within 3 days
Very easy and lime tree was good quality. Delivery was prompt.
Elvis my representative was a terrific help in choosing my plants for my home. I was pleased with the fast delivery and I took the insurance and it was easy to replace my plants that did not survive with the insurance it as not stressful! Great job
Pomegranate tree arrived in excellent condition but smaller than expected.
My wife's bday gift of a Meyer Lemon and Heritage Raspberry arrived amidst the recreant 109º heatwave packed well, but greatly in need of water as they were not wet. The raspberry is essentially dead, being replaced- once again by ground transport that takes 6-7 days from them to our Seattle-area home.
The Meyer Lemon is "ok", but I am fearful a few weeks down road of its health. The raspberry bush I'll trim, some TLC and see if it ever comes back to join the replacement on Way to us.
I was a bit skeptical of ordering trees and plants thru the mail but my pear tree arrived in beautiful condition and is thriving in its new home. The plants arrived quickly and safely.
Wonderful customer service, will be buying much more!
Be sure to reach out to us within the first 5 days if there are any concerns with your tree so we can cover it 100%. Beyond this we do have our 30 day guarantee which covers a replacement if shipping costs are covered. Since there are so many environmental factors that can cause a tree to perish, we offer that 1 year warranty at checkout as an added protection for your plant. We are so sorry for any inconvenience!