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One, These prices are ridiculous for plants. Not worth the price. Two, Customer service is mediocre, they will tell you that you're plant is alive and make it difficult for exchanges or returns.
I bought two trees. Both arrived quite fast and were in good shape, I put them straight into the ground and they both have new leaves coming out and seem to be doing well. Excellent service overall.
Arrived, half dead, and there were branches on only one side. The branches on the other side had all been cut off.
We are so sorry that we never received your photos! We have reached out privately!
Took a chance and ordered trees and bushes on line. So glad I did! Very satisfied with the handling and packing.
My trees were well packed. Gently laid out together in a well planed and made box that protected the trees from damage. There were plastic bags over the pots to keep the trees moist. The trees were well rooted in there pots but not over rooted so the dirt and root ball clung together when slipping them into their holes.
I bought 2 cherry trees and 2 blueberry bushes on line. I thought I was getting 4-5 ft tall cherry trees. All the trees and bushes were shipped togetter in one 10" x 10" x 36" box. Even counting the roots the plants were only 3 1/2 ft tall. One cherry tree was growing at the crotch about 2 ft off the ground. The other had only one leaf at the top which eventually fell off when a few more grew at the bottom. Blueberry bushes were ok but overpriced. I purchased 6 more bushes (same height) for $12.50 each (half the price) at a local nursery.
The tree came as scheduled, packed well, but there was some small limb death. Planting instructions were good and tree went in easily. Touch and go, we still have to get over the shock of cross country journey but we are hopefull.
The assistance I received was magnificent. The person taking the order was very professional. The plants arrived even earlier than we expected which was fantastic. We ordered for 3 gallon plants and three of them were very healthy and one was somewhat smaller but it is doing well.
We already have a bloom on one of them and another one is beginning to bloom that is a pleasant surprise!
I placed my order on a Tuesday and received it that Friday. All 4 trees were delivered in perfect condition. It's been a few weeks now and the trees still look great.
Package came well packed and was in good shape, the item was just as I expected, and ready to be replanted
The first round of trees sent to me were not great. They died within hours of arrival, despite transplanting and caring for them. The replacement trees were a little better but there were spots on all of them that make me question whether they will survive (Multiple dead leaves, gouges in trunks). I'm not sure how they can ever produce fruit the first few years. We will see!
We're sorry to hear about the concerns with your trees! We are reaching out to get some photos so we can assist you further!
Palm trees arrived were planted properly and waiting upon there slow growth. I have a lemon tree front porch thoughts in my head.
Both trees I received were in beautiful condition. The fig tree had figs on it already! Very healthy specimens.
Very responsive. I had broken trees and they replaced the with no questions asked.
I ordered three different trees from Fast Growing Trees. All three of the trees were damaged in shipping. The Crepe Myrtle was too small, it measured 25" tall, and that cost me $99.99. Their 1'-2' sells for $69.99, so I paid an extra $30 for a leaf sticking up. The Mandarin Orange tree was only a stick with leaves, again for $99.99. I didn't expect a full producing tree. I at least expected a tree, with limbs. The Lemon Bush was only damaged and was the size I expected for $49.99, it at least had branches. I called and filed a complaint on the damage and disappointment. The company said they would send out proper and undamaged replacements. I received the same size Crepe Myrtle and another Mandarine "stick". I now have two small Crepe Myrtle's that do not fit my needs and two Mandarin Trees that are just sticks with leaves. The replacement Lemon Bush was the only thing they got right. I'll stick to ordering from local nurseries.
We're so sorry to hear how your replacement trees arrived! We have sent a private message to get some photos so we can take a look and help out!
One of the trees looked to be dying when we received the order. We told FastGrowingTrees over the phone and I also filled out a form (with pictures attached). We got the tree planted within 4 days of receiving it (we were told on the phone, you have 14 days to plant them). It looks even worse than it did when it arrived.
I still have yet to receive a response from FastGrowingTrees, which is unacceptable.
We are so sorry that we didn't receive your email! We are reaching out to get those photos!
I ordered a cherry tree and planted it, so far it looks like it is dying and it is taking to long too get results.
The first time I ordered 2 orange trees both were broken badly so they sent me 2 more and both those were also broken.
We're so sorry to hear how your replacement trees arrived! We have sent a private message to get some photos so we can take a look and help out!
Tree arrived healthy and happy, but it was in a "root pouch" with no explanation whether to remove it or plant as is. The pouch looks nothing like a burlap bag, so after some research I decided to go ahead and put the whole thing in the ground. Hope that was the right choice...
Super fast shipping and beautiful trees. Awesome prices and choices
We're so sorry to hear that your plants are not recovering after shipping! We're reaching out privately to help you get some replacements!