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Hard to keep these trees alive. Can't seem to do it.
I ordered three one was damaged. Quickly replaced.
My grapevines arrived in wonderful condition and were larger than I expected and much healthier than the local nurseries. I will definitely order from FastGrowingTrees again!
Good plant, was two days late due to carrier but I'm happy with the results
Smaller than epected upon delivery. I'm sure it got hot in the truck coming out to CA for SC. All flowers dropped off, but it was alive and the base was still moist. It's doing well with quite a bit of ne growth.
Bad, even though I got my money back what I wanted is the tree
We are so sorry to hear about your experience. Our 1 year warranty covers the cost of what you paid for the plant and allows you to choose the same tree or something different of your choosing!
Fast Growing, but slow arriving! Don't order if you have any trips planned over the next couple of weeks!
Through a combination of Fast Growing Trees and FedEx, the trees arrived the morning after I left for 3 day weekend holiday. The original estimated arrival date on the order was well in advance - 2 weeks! Nearing the holiday I called a representative - Elvis M - and they advised the plants would most assuredly arrive before the holiday.
Additionally, the box has been opened by FedEx for inspection and looked like they'd gone through airport security - banged up and busted.
When I called to file a complaint with the company, they directed me to fill out a ticket, that they had no ability to file one for me and tried to get me off the phone as quick as possible.
I filed an online ticket with photos. They replied they needed more photos. Really? No, I'm fine. I'll order elsewhere in the future.
We are very sorry to hear how your plants arrived! It looks like the only photos that came through were of the packaging and box but we didn't get to see how the plants arrived. We are reaching out privately to help!
Website is easy to navigate, process is easy and shipping is timely. Products arrive in good condition with proper packaging and healthy plants.
Everything looks great hopefully I can hold up on my end
My 3 hazelnut trees arrived broken about half way up the main "trunk"
I bought 4 lemon trees and a pineapple plant, the lemon trees came healthy but smallish. However they have grown a lot and are doing well now. The pineapple plant I wasn't happy with, it came with very damaged leaves and they did replace it, BUT I had to cover the shipping... I didn't think that was right they should have replaced the plant without issue especially considering I sent pictures of the damaged leaves and I did wait for for a month hoping the plant would come back on its own and take off as the Lemon trees did.
Be sure to reach out to us within the first 5 days if there are any concerns with your tree so we can cover it 100%. Beyond this we do have our 30 day guarantee which covers a replacement if shipping costs are covered. We apologize for any inconvenience!
Good size healthy tree, well packed, arrived on time and in good condition.
FGT has quality stock and knows the importance of careful shipping and fast delivery. I've had 100% success with my purchases.
Our order arrived in poor condition and fast growing trees replaced the damaged product very fast. We sent pictures of the plant and the company reviewed them and notified us that the replacement plants were being shipped
I have purchased several trees, bushes, and plants. I keep going back because of the variety and the quality of the product.
Tree arrived in great condition, had about 15 figs, planted it, and is doing very well, if it survives the winter and I get figs next year I will buy another one.
The person I spoke with on the phone to place my order was very professional, kind, helpful, and knowledgeable. I placed my order and my three trees came about four or five days from my order day. The trees were in excellent shape when I received them. I was happy that included with the trees were specific instructions on how to plant, how much they should be watered, and what fertilizer to use when it was time to fertilize them (also in the instructions). To my surprise there was a $10 off coupon for my next order. I will be ordering again just to use my $10 coupon and now that I know the trees were in great shape (packaging was wonderful) when I received them.
We got a 5-6 ft honey crisp apple tree. It was exactly the size they described online, unfortunately it arrived with the main trunk broken. When I contacted customer service, they were easy to reach and to work with. They replaced the tree immediately, with no questions asked. The only thing they requested were photos of the broken tree, which is completely understandable. Very pleased with them, I would recommend to friends!
I ordered two wisteria trees which arrived in less than 3 days. They were almost 4 feet tall and very healthy. The packaging was secure and not damaged even a little during transit. I was very impressed and will be ordering more trees from them next season.
We're sorry to hear about the growing difficulties with your trees! We reached out privately so our plant specialists can take a look!